Ups Strategic Business Objective

In: Computers and Technology

Submitted By staciechoy
Words 331
Pages 2
What Strategic Business Objectives Do Ups’s Information Systems Address?

1. What are the Inputs, processing and outputs of UPS’s package tracking system? * The input of UPS’s package tracking system is the scannable-bar coded label which is attached to a package. This scannable label contains detailed information about the sender, the destination of the package, the recipient, and when the package should arrive. Customers can download and print their own labels using special software provided by UPS or by accessing the UPS website. * Before the package is even picked up, the data from the scannable bar coded label is transmitted to one of UPS’s computer centers in Mahwah, New Jersey, or Alpharetta, Georgia and sent to the distribution center nearest its final destination. Dispatchers at this center download the data from the label and use special software to create the most efficient delivery route for each driver that considers traffic, the weather, and the location of each stop. A handheld computer called a Delivery Information Acquisition Device (DIAD) , enables UPS drivers to download his or her day’s route. The DIAD also automatically captures customers’ signatures as well as pickup and delivery information. Package tracking information is then transmitted to UPS’s computer network for storage and processing. At various points along the route from sender to receiver, bar code devices are used to scan shipping information on the package label and feed data about the progress of the package into the central computer. * The information on the UPS computer network can then be accessed worldwide to provide delivery information to customers or to respond to customer queries. Customer service representatives are able to check the status of any package from desktop computers linked to the central computers and respond immediately to customer enquiries. UPS…...

Similar Documents

3. What Strategic Business Objectives Do Ups’s Information Systems Address?

...print their own labels using special software provided by UPS or by accessing the UPS website. * Before the package is even picked up, the data from the scannable bar coded label is transmitted to one of UPS’s computer centers in Mahwah, New Jersey, or Alpharetta, Georgia and sent to the distribution center nearest its final destination. Dispatchers at this center download the data from the label and use special software to create the most efficient delivery route for each driver that considers traffic, the weather, and the location of each stop. A handheld computer called a Delivery Information Acquisition Device (DIAD) , enables UPS drivers to download his or her day’s route. The DIAD also automatically captures customers’ signatures as well as pickup and delivery information. Package tracking information is then transmitted to UPS’s computer network for storage and processing. At various points along the route from sender to receiver, bar code devices are used to scan shipping information on the package label and feed data about the progress of the package into the central computer. * The information on the UPS computer network can then be accessed worldwide to provide delivery information to customers or to respond to customer queries. Customer service representatives are able to   check the status of any package from desktop computers linked to the central computers and respond immediately to customer enquiries. UPS customers are able to access this information  ......

Words: 670 - Pages: 3

Ups Strategic Business

...hotel California by the Eagles On a dark desert highway, cool wind in my hair, warm smell of colitis, rising up through the air. Up ahead in the distance, I saw a shimmering light. My head grew heavy and my sight grew dim, I had to stop for the night. There she stood in the doorway; I heard the mission bell and I was thinking to myself, "This could be Heaven or this could be Hell". Then she lit up a candle and she showed me the way. There were voices down the corridor, I thought I heard them say, “Welcome to the Hotel California. It’s such a lovely place, such a lovely face. Plenty of room at the Hotel California, any time of year, you can find it here”. Her mind is Tiffany-twisted, she has the Mercedes bends. She has a lot of pretty, pretty boys she calls friends. How they dance in the courtyard, sweet summer sweat. Some dance to remember, some dance to forget. So I called up the Captain, "Please bring me my wine.” He said, "We haven't had that spirit here since nineteen sixty nine." Still those voices are calling from far away. Wake you up in the middle of the night just to hear them say, “Welcome to the Hotel California. It’s such a lovely place, such a lovely face. They’re living it up at the Hotel California. What a nice surprise, bring your alibis.” There are mirrors on the ceiling, the pink champagne on ice. Then she said "We are all just prisoners here, of our own device.” In the master's chambers, they gathered for the feast. They stab it with their steely......

Words: 337 - Pages: 2

Business Strategic

...Business STRATEGIC 1. How can a company overcome the limitations of being in a fragmented industry? Fragmented industry consists of many small and medium sized companies or firms. There is few scale economies and hence large company cannot have advantage overall advantage. Furthermore the lack of scale economies low barriers to entry characterize many fragmented industries and new entry keeps the industry fragment.. Similarly transportation cost may keep the industry fragmented. Entrepreneurs are eager to gain the cost advantage of pursuing a low cost strategy of a fragmented industry. The required rate of return from consolidating industry is often huge. A fragmented industry is a sector of business without a distinct industry leader to control market trends. This business phenomenon happens frequently in local markets with small businesses, including restaurants, auto repair shops and construction companies. A small business owner can use several proactive strategies to overcome industry fragmentation and begin to distinguish her company in the minds and wallets of consumers. A fragmented industry is an entrepreneur's dream, and offers unbelievable opportunity compared to more homogeneous industries. Restaurants, Home Improvement Outlets and Homebuilders, and other Mom-and-Pop endeavors are good examples. Tons of small competitors and no consistent supply chain. Compare this to the a......

Words: 1970 - Pages: 8

Strategic Management of Change Ups

...INC Strategic Planning at United Parcel Service (UPS) Case Analysis Name Student ID Course Code Course : : : : Harinath Mathavan 30109283 BUMGT 5926 Strategic Management of Change Contents 1.0 2.0 3.0 4.0 4.1. 4.2. 4.3. 5.0 5.1. 5.2. 5.3. 6.0 7.0 Introduction ...................................................................................................................... 2 Company Background ...................................................................................................... 2 Strategic Planning: Critical Assessment .......................................................................... 3 Strategic Problems and Solutions..................................................................................... 4 Strong Local and Regional Government Regulations ...................................................... 4 Rising Fuel Prices............................................................................................................. 4 Intense Competition ......................................................................................................... 5 Strategic Opportunities and Exploitation Strategy ........................................................... 5 Expansion of E-Business .................................................................................................. 5 Geographical Expansion .................................................................................................. 5 Business to......

Words: 1687 - Pages: 7

Strategic Business Objectives of Information System

...The main objective of the study is to find out the problem and prospect of mobile banking in Bangladesh. For this research primary data were used. This study adopts with descriptive in nature. Total respondents were 120 within that 61 % respondents think it saves time than traditional banking, the highest number of respondents use mobile banking for 'Air-time top-up' service, that is 21%, out of 120 respondents 56% replied it is less costlier than traditional banking, 100% respondents did agree that it is speedy, and 38% respondents are upper class. Although this concept is new in Bangladesh but its potentiality is high. From this research, other researchers and policy makers will get an insight about the problems and prospects of mobile banking in Bangladesh. Definition of M- Commerce M-commerce (mobile commerce) is the buying and selling of goods and services through wireless handheld devices such as cellular telephone and personal digital assistants (PDAs). Known as next-generation e-commerce, m-commerce enables users to access the Internet without needing to find a place to plug in. The emerging technology behind m-commerce, which is based on the Wireless Application Protocol (WAP), has made far greater strides in Europe, where mobile devices equipped with Web-ready micro-browsers are much more common than in the United States. In order to exploit the m-commerce market potential, handset manufacturers such as Nokia, Ericsson, Motorola, and Qualcomm are working with......

Words: 3970 - Pages: 16

Strategic Objectives of Ups

...STRATEGIC OBJECTIVES OF UPS UPS’s organizational structure is embodied with specific standards and norms whose key driving values are efficiency, dependability, and loyalty. The organization’s IT strategy has focused on introducing efficiencies to a business that demands consistency and reliability. It’s centralized, standardized IT environment allows for dependable customer service at a relatively low cost. UPS also uses technology to meet the needs of individual customers. UPS’s experience illustrates the benefits of a broad strategic platform. The company began investing heavily in IT since the late 1980”s. Instead of simply creating a tracking system, UPS’s senior management decided to build a comprehensive package database that had the potential to become a platform for numerous applications. UPS implemented technological devices such handheld computers. To gather informality for the database, UPS developed the Delivery Information Acquisition Device, a handheld computer used by drivers to collect customers’ signatures and other information electronically. Moreover, other devices include barcode scanners, and wireless networks emphasizing telecommunications for transmitting data. The network use of these devices saved drivers thirty minutes a day by reducing the manual input of delivery information. But these electronic tracking capabilities were only an initial benefit. The electronic data provided a more accurate record of deliveries, enabling UPS...

Words: 474 - Pages: 2

What Strategic Business Objectives Do Ups's Information Systems Address

...$0; Laboratory Expense, 55, $0; Utilities Expense, 56, $0; Miscellaneous Expense, 59, $0. Instructions 1. Open a ledger of standard four-column accounts for Hearts Inc. as of April 1. Enter the balances in the appropriate balance columns and place a check mark (⎫) in the Posting Reference column. (Hint: Verify the equality of the debit and credit balances in the ledger before proceeding with the next instruction.) 2. Journalize each transaction in a two-column journal. 3. Post the journal to the ledger, extending the month-end balances to the appropriate balance columns after each posting. Prepare an unadjusted trial balance as of April 30. EXERCISE: 2-3.LeadCo School is a newly organized business that teaches people how to inspire and influence others. The list of accounts to be opened in the general ledger is as follows: Accounts Payable Prepaid Insurance Accounts Receivable Rent Expense Capital Stock Retained Earnings Cash Supplies Dividends Supplies Expense Equipment Unearned Rent Fees Earned Wages Expense Miscellaneous Expense List the accounts in the order in which they should appear in the ledger of LeadCo School and assign account numbers. Each account number is to have two digits: the first digit is to indicate the major classification (1 for assets, etc.), and the second digit is to identify the specific account within each major classification (11 for Cash, etc.). 2-4The following table...

Words: 1353 - Pages: 6

Strategic Business Objectives of an Information System

...Systems | United Business Institutes BA2 | Essay Question 1 | Word Count 2845 | Erdem Emanuel 11378 | 3/20/2015 | Question 1: Write an essay outlining the strategic business objectives of an Information System (IS). Include a description of its management, organization and its technology components. Make use of diagrams where appropriate. | Contents Abstract 1 Introduction 1 Strategic Business Objectives of Information Systems (IS) 1 The Three Dimensions 1 Conclusions 1 References 1 Abstract In this time constrained-essay the reader will be introduced to the topic through an exploration of how the business world has changed since the digital revolution has occurred. This event, sometimes also referred to as the third industrial revolution, has dramatically increased the flow of information due to rapidly evolving internet access for more and more people worldwide. In parallel, the development and use of information technology has also strongly increased worldwide for people as well as for companies. In the next step, I will define the difference and connection between two important terms: information technology and information systems. Following I will explain the meaning of gathering data and its transformation into meaningful information for companies. The following part will then deal with the interdependence of organizations and information systems and go into more depth on explaining the six strategic business objectives of information......

Words: 2908 - Pages: 12

Strategic Business Objectives

...CERTIFIED PUBLIC ACCOUNTANTS AND CONSULTANTS TO BUSINESS Working Capital Management Strategies Working capital strategies has in the past been a responsibility designated to those managers in the accounting and finance departments. However, today’s economy is changing those roles and many managers who traditionally were not part of this process are being called upon to take proactive steps in reducing the risk associated with working capital. Working capital may be a foreign term to some managers and so we should first begin by defining this term. Generally working capital represents those current assets such as cash, marketable securities, accounts receivable, inventory and pre-paid expenses. Furthermore net working capital would take the calculation further and reduce working capital by the current liabilities such as accounts payable, short term borrowings and accrued liabilities. Understanding these terms is crucial because a company’s daily activities typically result in dramatic fluctuations in the accounts comprising working capital. The manager’s ability to anticipate the fluctuation and proactively make decisions to curtail the negative impact of such fluctuations will help maintain liquidity even in the toughest of circumstances. A company’s ultimate long-term success is based upon all departments within the organization coming together to fulfill its business purpose or mission. The same ideology should be used in managing the company’s working......

Words: 1027 - Pages: 5

Business Objectives

...Business Objectives Marvin R. Eccleston Jr. Wilmington University Table of Contents 1. Introduction 2. Business Objectives 3. Summary Business objectives and IT, how do we integrate these two functions to create an organization that is greater than the sum of its parts. In this paper I will talk about the metrics needed to track the effectiveness of the IT utilized in the business. I will go over how well IT leaders establish an effective relationship with the business managers and the strength of the conditions in environment needed for a strong IT and business relationship. I will also cover the hindrances to a strong relationship and the misconceptions of “professionalism” and how this contributes overall to the business value. I will begin on my view on this topic first. The impact that IT has on business has changed over time and continues to increase, business in the modern age can not function without IT implemented. Even the smallest business uses Telephones and internet to communicate with customers and vendors to fulfill orders and support functions. Tracking the correct metrics can help in pinpointing indicators of an organizations health, to do this we use several measurements. Most organizations start with revenue, profit, volume of sales, market share, ROI, manufacturing output and inventory levels. Companies such as Microsoft, Apple and various Big Data startups create software to track these metrics in real-time to enable managers to react......

Words: 1780 - Pages: 8

Strategic Planning at Ups

...DAVID A. GARVIN LYNNE C. LEVESQUE Strategic Planning at United Parcel Service We fully recognize that it is not possible to develop a true strategic plan more than a few years out and that business plans should have an even shorter horizon. But we are convinced that it is possible and wise, indeed necessary, to develop a set of very long-range scenarios that can form the foundation for our future strategic plans. — Michael (Mike) J. Eskew, Chairman and Chief Executive Officer, United Parcel Service (UPS) As Mike Eskew walked through the long, open atrium of UPS’s corporate headquarters late in March 2005, he thought about his upcoming lunch meeting with Vice President of Corporate Strategy Vern Higberg. Higberg was preparing a presentation for the senior management strategy committee, the Strategy Advisory Group, on improvements to the strategic-planning process. While the company had made major progress in planning for the future over the past 10 years, Eskew had charged Higberg and his colleagues with developing recommendations for moving forward, citing one of his predecessors, who had said, “The future of our company will be no better or worse than the quality of planning we do to prepare for it.” Company Background History In 1907, 19-year-old Jim Casey borrowed $100 from friends to start the small company that eventually became UPS. From its humble origins delivering messages for the city of Seattle, Washington, UPS had grown into a $37 billion......

Words: 9641 - Pages: 39

Ups Strategic Planning

...Strategic Planning at UPS They were investing in the core business of worldwide distribution and logistics. Company was building competencies in the integration of goods, funds, and information. They were using technology to create new services. They started attracting talented people. Studying customer behavior and anticipating their needs. Practicing innovation that leads to growth. Developing an environment that enables them to treat each customer as if he or she were the only one. UPS Distribution System Consolidation: * Collection of Parcels. * Traffic trends and road conditions are continuously monitored to insure that the optimal path is taken. * From his truck, the driver has access to a hand-held computer device (DIAD) that captures information about each packages and delivery. The parcels are then assembled at the closest distribution center. Distribution  * On a hub to hub basis, depending on the distance involved, the mode used between hubs will either be by trucking or air. * Commonly, trucks are dominantly used for distances less than 400 miles (600 km). * The main air hub is Louisville, Kentucky, which handles over 100 flights a day. Fragmentation * Parcels have to be delivered to each individual destination. * Fragmentation is combined with consolidation as a delivery truck route can be integrated with a pickup route. * This can be achieved only with a high level of control on the logistical chain. Scenario Planning The......

Words: 335 - Pages: 2

Achieving Strategic Objectives

...goals. This leads organizations towards developing strategic plans. Vision and mission statements are the cornerstone of a successful strategic plan. An organization vision statement may describe desirable and possible future state or long term aims of a company and is also a backdrop of a purpose and company’s strategy, itaffects key priorities and behavioral standards in a company(Dermol, 2012). Vision is viewed as a mental picture of a compelling future situation. It originates from creative imagination, the act or power of perceiving imaginative mental images, sort of foresightedness (Joachim, 2010). A clear and realistic vision will lead organizations towards success; it is the basis for right strategies and key priorities.The vision statement is an institution’s clear description of what it intends to become within a certain timeframe. The vision statement defines the institution’s strategic position in the future and the specific elements of that position with relationship to the mission statement, vision statements benefit the planning process by providing everyone in the institution with the same vision of the future. (Hinton, 2012) In the other hand, mission statement represents a more specific description of what an organization is seeking to achieve and how it will achieve. It also represents the organization's internal and external values. Developing a clear mission statement is a very important part in strategic planning.The mission should emphasize the......

Words: 800 - Pages: 4

Strategic Objectives of Ups

...STRATEGIC OBJECTIVES OF UPS UPS’s organizational structure is embodied with specific standards and norms whose key driving values are efficiency, dependability, and loyalty. The organization’s IT strategy has focused on introducing efficiencies to a business that demands consistency and reliability. It’s centralized, standardized IT environment allows for dependable customer service at a relatively low cost. UPS also uses technology to meet the needs of individual customers. UPS’s experience illustrates the benefits of a broad strategic platform. The company began investing heavily in IT since the late 1980”s. Instead of simply creating a tracking system, UPS’s senior management decided to build a comprehensive package database that had the potential to become a platform for numerous applications. UPS implemented technological devices such handheld computers. To gather informality for the database, UPS developed the Delivery Information Acquisition Device, a handheld computer used by drivers to collect customers’ signatures and other information electronically. Moreover, other devices include barcode scanners, and wireless networks emphasizing telecommunications for transmitting data. The network use of these devices saved drivers thirty minutes a day by reducing the manual input of delivery information. But these electronic tracking capabilities were only an initial benefit. The electronic data provided a more accurate record of deliveries, enabling UPS to......

Words: 289 - Pages: 2

Ups : Strategic Analysis

...UPS: Strategic Analysis United Parcel Service, Inc. (“UPS”) was founded in 1907 as a private messenger and delivery service in Seattle, Washington. Today, UPS is the world’s largest package delivery company and the premier provider of global supply chain management solutions. They deliver packages each business day for 1.1 million shipping customers to 7.7 million consignees in over 220 countries and territories. In 2011, they delivered an average of 15.8 million pieces per day worldwide, or a total of 4.01 billion packages. Total revenue in 2011 was $53.1 billion (UPS, 2011). UPS serves the global market for logistics services, which include transportation, distribution, forwarding, ground, ocean and air freight, brokerage and financing. Their technology seamlessly binds their service portfolio. They have three reportable segments: U.S. Domestic Package, International Package and Supply Chain & Freight. An in-depth SWOT analysis was performed in order to develop new strategies for the company. External Analysis: Customer Analysis According to the UPS website (Datamonitor, 2011), the company does well in providing a diversified set of services through its three business segments of the end markets: UPS’ US domestic package business segment; UPS’ international package business segment; and the supply chain and freight business segment. UPS’ US domestic package business segment is engaged in air and ground delivery of small packages up to 150 pounds in weight and......

Words: 6529 - Pages: 27