Troubleshooting Graphics Drivers

In: Computers and Technology

Submitted By cla4413
Words 347
Pages 2
Troubleshooting Graphics Drivers
A user asks you to troubleshoot his Windows 7 workstation, which is behaving erratically. He has recently purchased and installed a new graphics adapter. Since then, he sees occasional wavy lines on the display. You run Device Manager on the system and note the manufacturer, model, and version number of the device driver for the graphics adapter. Then, you check the adapter manufacturer's website and discover that there is a new driver available for the adapter. After downloading and installing the driver update, you restart the system. The system appears to start normally, except that the graphical interface has been replaced by incomprehensible noise. Because you cannot see the display, you cannot work with the system.

Explain the following:
• Describe the problem.
• What should you do to return the computer to an operational state? With a graphics adapter if after installing the update and the system is nonfunctional it is most likely caused by a bad driver. First thing you should do to return the computer to an operational state is unplug the HDMI or VAG wire from the graphic card and plug the VGA wire of the monitor to the VGA port on the motherboard. Then you need to troubleshoot the driver. First thing you can try is opening the properties sheet for device and check the device status. You can launch a troubleshooter from here. If you are unable fix the problem from here the next thing you can try is to open the device manager and delete the device completely. Then restart the computer and install the device again. If this does not resolve the problem, it could be because of a bad graphics driver. This will prevent an image from appearing on the screen. If this is the case you need to start the computer in safe mode by pressing the F8 key when the computer starts. By doing this the operating system will open with…...

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