Training Evaluation Methods

In: Business and Management

Submitted By nazzrinnazz
Words 5483
Pages 22
An Excerpt From

Evaluating Training Programs by Donald L. Kirkpatrick and James D. Kirkpatrick
Published by Berrett-Koehler Publishers

Contents

Foreword

ix

Foreword to the Third Edition

xi

Preface

xv

Part One: Concepts, Principles, Guidelines, and Techniques
1. Evaluating: Part of a Ten-Step Process

1
3

2. Reasons for Evaluating

16

3. The Four Levels:An Overview

21

4. Evaluating Reaction

27

5. Evaluating Learning

42

6. Evaluating Behavior

52

7. Evaluating Results

63

8. Implementing the Four Levels

71

9. Managing Change

75

10. Using Balanced Scorecards to Transfer Learning to Behavior

82

11. So How Is E-Learning Different?

95

v

vi

Contents

Part Two: Case Studies of Implementation

115

12. Developing an Effective Level 1 Reaction Form:
Duke Energy Corporation

117

13. Evaluating a Training Program for Nonexempt
Employees: First Union National Bank

124

14. Evaluating a Training Program on Developing
Supervisory Skills: Management Institute,
University of Wisconsin

131

15. Evaluating a Leadership Training Program:
Gap Inc.

144

16. Evaluating a Leadership Development Program:
U.S. Geological Survey

168

17. Evaluating a Leadership Development Program:
Caterpillar, Inc.

186

18. Evaluating Desktop Application Courses:
Pollak Learning Alliance (Australia)

200

19. Evaluating an Orientation Program for New
Managers: Canada Revenue Agency, Pacific
Region

206

20. Evaluating Training for an Outage Management
System: PacifiCorp

221

21. Evaluating a Coaching and Counseling Course:
Grupo Iberdrola (Spain)

239

22. Evaluating a Performance Learning Model:
Defense Acquisition University

262

23. Evaluating an Information Technology Skills
Training Program:The Regence Group

276

24. Evaluating…...

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