Tqm in Software World

In: Business and Management

Submitted By jester
Words 2125
Pages 9
Total Quality Management in the Software World

Abstract
This paper examines total quality management (TQM) against the backdrop of the software world. First an overview of the background and evolution of total quality management will be detailed, then an article will be examined that discusses total quality management on an organizational level, and how it can be beneficial. After that an empirical study is reviewed that discusses the relationship between TQM and software quality. Finally this paper is wrapped up with a look at how TQM development methods should be introduced and the different ways in which is benefits both the employee and customer.
Keywords: tqm, total quality management, software total quality management, tqm software methodologies

Total Quality Management in the Software World According to Dale, Dewhurst, and Martínez-Lorente (1998), Total quality management is now being applied by a considerable number of companies and the topic itself is now a popular subject of many books and papers. While total quality management began to be used in the mid 1980’s (Dale et. al., 1998) it wasn’t until the late 1980’s it became a part of quality related language and even later still until it was put to use in the world of software and I.T. (information technology). This paper will examine the following total quality management topics: 1. What is the background and history of total quality management? 2. What value does TQM add to software quality? 3. What, if any, value does TQM add to software development? 4. Does TQM add value to a software organization, on an organization level?
These four primary questions will be examined to provide an overview of research concerning total quality management and the software world. While there are several separate overviews of TQM and software, this paper will bring these together to create an…...

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