Premium Essay

The Publix Way

In: Business and Management

Submitted By sherris206
Words 1098
Pages 5
The Publix Way

Professor David Palmer
MAN 2021-30
December 8, 2013
Publix Supermarkets has come a long way since Mr. George Jenkins opened his first store in Winter Haven, FL. in September, 1940. George Jenkins mortgaged an orange grove he had acquired during the Depression for a down payment on his dream store - Florida's first supermarket. He built his "food palace" of marble, glass and stucco, and equipped it with innovations never seen before in a grocery store. Air conditioning. Fluorescent lighting. Electric-eye doors. Frozen food cases. Piped-in music. Eight-foot-wide aisles. Open dairy cases designed to Mr. George's specifications. He offered on-site bakery and flowers. People traveled from miles to shop there, and Publix prospered. In 1945, with construction expansion constrained by wartime shortages, Publix purchased a chain of 19 small All American grocery stores.
Today it is the largest employee-owned supermarket chain in the United States with an approximately 165,000 associates and a retail sales of $27.5 billion in 2012. There are currently 1,080 stores in Florida, Georgia, Alabama, South Carolina and Tennessee. They have eight distribution centers and five manufacturing facilities.
Publix has been recognized for eight consecutive years on the Fortune 500 list and is considered on of Fortune’s 100 Best Companies to work for from 1998-2013. Publix is known for its philosophy of pleasing the customer; the Publix guarantee to never knowingly disappoint our customers is legendary in the industry.
Mission Statement: Our mission at Publix is to be the premier quality food retailer in the world. To that end we commit to be: * Passionately focused on customer value * Intolerant of waste * Dedicated to the dignity , value and employment security of our associates * Devoted to the highest standards of stewardship for our…...

Similar Documents

Premium Essay

And but of the Way

...old clients and to their new prospects as well through email. By sending their company profile, their company is made known to people. The company also has their own Multiply site: http://majestictravel.multiply.com. Their Multiply site contains almost all the information a customer would like to know about the company and the services that they offer. They also send and give away brochures that contain information about their different packages. The company also uses direct marketing. Majestic Travel gives away flyers. Flyers are a piece of printed matter that is widely distributed. Majestic Travel’s flyers include all the information about their products and services—different tours and destinations that the company offers. Another way of promoting their services is by word-of-mouth. Since there are a number of customers who are satisfied with Majestic Travel’s services, these customers refer this travel agency to their family and friends. Majestic Travel Corporation also offers different international and local packages--hotel and resort accommodations, air and ground transportation, car rental needs, and tour packages. ----------------------- Figure 1 – Official Logo of Majestic Travel Corporation...

Words: 1768 - Pages: 8

Premium Essay

Ways to

...Technology in Banking Insight and Foresight Institute for Development and Research in Banking Technology (Established by Reserve Bank of India) Foreword The Indian banking industry, almost in keeping with the deep entrepreneurial approach of the country s business, has come a long way. This report is an effort to capture some exemplary initiatives and developments so far as well as discuss the emerging trends. The insights and understanding of the technology trends and ground-level work being done by the banks has been culled from the nominations received from banks for the IDRBT Banking Technology Excellence Awards 2010. The transformation of Indian banks in the last decade has been phenomenal from local branch banking to global presence and anywhere-anytime banking. Most of the regular banking transactions can today be carried out from mobile phones. Sustained reforms and information technology (IT) have played a pivotal role since the initiation of the second phase of reforms post 1998. The benefits of technology such as scale, speed and low error rate are also reflecting in the performance, productivity and profitability of banks, which have improved tremendously in the past decade. Regulatory initiatives from the Central Bank have also played a large role in the banking sector. Robust technology-enabled organizations have now become the mainstay of the industry. Initiatives such as electronic clearing service (ECS), national electronic funds transfer (NEFT),......

Words: 24716 - Pages: 99

Premium Essay

Publix Strategy Recommendation

...Publix Strategy Recommendation As an individual, “Goals play (an) extremely important function in our life by organizing our thinking and giving our life order and direction” (Chaffee, 2012). Goals influence our decisions and suggest courses of action (Chaffee, 2012). The same can be said of business. Whether as a human entity or a business entity, we grow and become fruitful (profitable) by solving problems, making intelligent decisions and achieving goals that have purpose and provide fulfillment (Chaffee, 2012). Businesses, regardless of industry or size have one ultimate goal in common, that goal is to maximize profit and/or shareholder wealth. And, it is how a business goes about achieving this goal that determines how mighty an opponent the company is in its industry. Take Publix for example. Publix and the Supermarket Industry Publix Super Markets, Inc. was founded by George W. Jenkins in 1930. The company is a member of the highly competitive supermarket industry. Publix made its start in Winter Haven, FL and now operates 1,068 supermarkets in Florida, Georgia, Alabama, South Carolina and Tennessee. The company is largest employee owned supermarket in the United States with over 157,000 employees, and is also one of the top ten largest supermarket chains in the United States (“Publix”). Top 10 U.S. Food Retailers by Sales | 1987 | 1997 | 2007 | Safeway | Kroger | Wal-Mart* | Kroger | Safeway | Kroger | American Stores | Wal-Mart* | Safeway | ...

Words: 3856 - Pages: 16

Premium Essay

Publix

...networking degree, understanding Active Directory, IT hardware and IT industry standards was part of the curriculum. I know what AD DS is use for and how to install it on the server and I have knowledge on IT hardware and industry standards. Being a PC Tech, you have to use cable management skills, fixing troubleshooting issue daily. I am respondable to putting up the desktops, laptops, printers and installing them onsite daily. Dependable on the customer’s request, I sometimes lift anywhere up to 100 pounds a day, which is okay and part of my job. Overall, I am a great worker with the ability to get the job done. I am a fast learner and enjoys learning new things. I am commitment to my career and I know I will be a great addition to the Publix team and mission. I look forward to the opportunity....

Words: 290 - Pages: 2

Free Essay

Employee Motivation at Publix Supermarkets

...LAWSUITS FILED AGAINST PUBLIX CAN AFFECT EMPLOYEE MOTIVATION Introduction Publix is the sixth largest supermarket chain in the United States and the largest employee-owned supermarket chain in the country, it is a privately-held company which operates stores in Florida, Georgia, South Carolina, Alabama and Tennessee. This supermarket chain was founded by George W. Jenkins in 1930 in Winter Haven, Florida, and currently operates 1073 supermarkets, 8 distribution centers and 5 manufacturing facility employing in excess of 162,000 employees. (figure 1.) Store Locations * Florida - 755 * Georgia - 180 * Alabama - 55 * South Carolina - 48 * Tennessee - 35 | Distribution Centers * Boynton Beach, FL * Miami, FL * Deerfield Beach, FL * Orlando, FL * Jacksonville, FL * Sarasota, FL * Lakeland, FL * Lawrenceville, GA | Manufacturing Facilities * Atlanta, GA - Bakery Plant * Deerfield Beach, FL - Dairy Plant, Fresh Foods  * Jacksonville, FL - Fresh Foods * Lakeland, FL - Bakery Plant, Dairy Plant, Deli Kitchen, Fresh Foods, and Printing Services * Lawrenceville, GA - Dairy Plant | Publix Supermarket’s sales in 2012 were $27.5 billion this represented increase of 3.8 percent over 2011 sales and placed net earnings $1.6 billion, up 4% from 2011. Publix’s sales for the first half of 2013 were $14.5 billion, a 5 percent increase from last year’s $13.9 billion. In pursuit of achieving its mission statement “Our Mission at Publix is to be the......

Words: 2879 - Pages: 12

Free Essay

No Way

...Feminism can be roughly defined as a movement that seeks to enhance the quality of women’s lives by impacting the norms and moves of a society based on male dominance and subsequent female subordination. The means of change in the work place, politically, and domestically. Women have come a long way since the 19th century. Women have been trying to prove to the male dominant world that they are equal. They can perform and complete any tasks equal, or in some cases better than man. Feminism has changed the definition of men in many ways. Women in the work place have transposed dramatically since the 19th and mid 20th century. Even if women had any education in the 19th century they were not allow to manifest any of it. It just was not proper for women to give any signs of intelligence and a brain of their own. They were to prepare themselves to become wives and mothers, which were the extent of their entire lives. In the early and mid 20th century some women were starting to be brave and take a stand for themselves. The beginnings of feminism were starting to take its massive role in society. More and more women were getting educated and looking for employment opportunities that had power. Men no longer can be in control of everything. Men in the work place started to feel impotent. But women fed off each other and gave each other strength. They were not looking for just the secretarial jobs; they were taking some men’s jobs and being good at it. They were becoming police......

Words: 451 - Pages: 2

Premium Essay

Kroger Versus Publix

...Organizational Change Devry Universitiy Kroger versus Publix Two companies that are constantly undergoing change are Kroger and Publix. Publix is known for having great customer service, but their prices are sometimes higher. Kroger struggles with balancing lower prices and great customer service. The two companies are in constant competition to establish loyal customers. There have been many tactics both companies have used in order to establish change for the better. A big change that both companies have recently changed is their coupon policies. While Publix begins to accept competitor coupons, Kroger plans on eliminating the doubling of coupons all together. As a former employee of Kroger, I find this topic very interesting. Kroger battles between the low prices of Walmart, and the excellent customer service of Publix. One of the perks that Kroger customers enjoy is coupons that are fifty cents or lower are doubled every day. It is interesting that it is more important for Kroger to save money by eliminating this courtesy to the customers. Publix also accepts Kroger coupons; whereas, Kroger does not accept Publix coupons. Kroger intends on lowering the prices on items in the store versus doubling coupons. This policy could be viewed as positive or negative. If lowering prices is reducing prices by five or ten cents, customers may be highly upset and begin to shop elsewhere. The change of policy for Publix has positive intent, but Kroger’s policy can be viewed......

Words: 323 - Pages: 2

Premium Essay

Publix

...Running Head: PUBLIX CMT Contemporary Management Technique for Publix Target Costing Rationale Publix Super Markets, Inc. is a primarily Florida established grocery store chain which employees over 120,000. Currently, Publix serves over one million customers each day and is also one of the largest employee-owned businesses in the world. Moreover, the company is one of Florida’s leading supermarkets and has tailored to most cultural trends in the grocery industry-organic foods; health foods, natural foods, prepared meals, ethnic ingredients, etc. Publix grocery has benefited from great success in the industry and has expanded out of primary market, Florida. However, with the arrival of globalization impacting margins in almost every industry, the food retailing/supermarket industry has now joined the trend. International and domestic food retailers around the globe have started to internationalize at a brisk rate and open operations around the globe (Mujtaba & Franklin, 2007). The right product pricing is one of the most important matters concerning the growth of companies’ financial performance. Prices should be low enough to draw in customers; however, simultaneously high enough to cover all costs and anticipated profits. Research in the supermarket industry indicates that nine percent of customers leave and shop elsewhere because they think prices are too high. The supermarket business is becoming more and more concentrated as large regional chains such......

Words: 3649 - Pages: 15

Premium Essay

On the Way

...if he doesn’t matter that he is just another dollar sign. The doctor makes it his point at all time to make it known that he is a doctor in the hospital and should be treated with much more respect than with the mediocrity of a patient. He slowly comes to terms with the fact that he may have been mistreating people for a long period of time. As the movie begins rock 'n' roll music is playing in his operating room while literally holding patients hearts in his hands. He leads life being the father of two sons and a husband to a loving wife. Dr. Hurt expresses his feeling openly when he tells his interns that personal feelings have nothing to do with science of medicine. When the tables turn he discovers that he really doesn’t feel that way. In the beginning his ailments starts as a small, persistent cough. On one occasion he begins coughing and in the end coughs up blood. He goes to an otolaryngologist and discovers that there is a tumor and it doesn't work, he may need surgery. In that case, it's impossible to predict how his vocal cords will respond. He could lose the power of speech. This is devastating news, the doctor is left in a state of shock and disbelief as his treatment progresses, and he doesn't like how his own hospital treats him, as he wastes time in waiting rooms, tangles with the bureaucracy and is repelled by his doctor’s frigid bedside manner. For the first time, he grows close to a patient who has been diagnosed with a brain tumor, on a daily......

Words: 737 - Pages: 3

Free Essay

Publix Supermarkets

...Publix Supermarkets – The American Dream History: Publix Supermarkets is a company that only within the last 80 years has become what it is today. George W. Jenkins, the late founder of Publix Super Markets, was born on Sept. 29, 1907. He grew up in Harris, GA, where he worked in his father's general store until 1925 when he headed to Tampa FL drawn by the prospect of getting into the real estate industry. Instead, he began working at Piggly Wiggly grocery, after being with the company for just a few months he was already managing the store. He was then transferred within the company to manage their largest store in Winter Haven. After 4 years he decided to resign so he could open his own store, following in his father’s footsteps. This was the beginning of something great. On Sept. 6, 1930, George opened his first store, which he called Publix Food Store located in Winter Haven, Florida. Five years later, he opened a second store in the same town. Realizing he needed to truly follow his dreams he decided to close these two stores to open the store people called his “dream store”, the first Publix Super Market, on Nov. 8, 1940. “A food palace of marble, glass and stucco, this store included innovations such as air conditioning, fluorescent lighting, electric eye doors and terrazzo floors” (Publix.com). In 1945, he was able to purchase a warehouse and 19 All American stores from the Lakeland Grocery Company. He began replacing these small stores with his larger......

Words: 3707 - Pages: 15

Premium Essay

An Analysis of Actual Policies and Procedures of Publix Super Markets

...An Analysis of Actual Personnel Policies for Publix Super Markets, Inc. Lisette Medina Dafne Naranjo Lindsay Orange Lourdes Rodriguez Wendy Wright   Florida Atlantic University MAN 4301 Dr. Elliot Ser November 23, 2011 Contents Internal and External Environment 5 Company History 5 Company Financials 5 SWOT Analysis 6 Impact Among Human Resource Management Policies 10 Personnel Needs 11 Department Personnel 11 Bakery Department 11 Deli Department 12 Meat Department 12 Position Descriptions 13 Recruitment and Selection of Employees 13 Recruitment 13 Selection 14 Types of Training 14 Training Process 14 Needs Assessment 15 Development 15 Conduct of Training and Evaluation 15 Upgrading Skills 16 Tuition Reimbursement 16 Total Compensation System 17 Total Compensation 17 Financial Incentives 17 Performance Appraisal Policies 18 Performance Achievements 18 Pay for Performance Plan 18 Unionized Policy 18 Union Substitution Approach 18 Anti-Union Legislation 19 Quality of Work Life 19 Balance 19 Overall HR Assessment 20 Most Effective 20 Least Effective 20 Conclusion 20 References 21 Abstract From its humble beginning in 1930, Publix Super Markets, Inc. has grown exponentially to be the largest supermarket chain on the United States southeastern coast. The company has won numerous awards: Employees’ Choice-50 Best Places to Work (Glassdoor), 100 Best Companies to Work For (Fortune), 100 Best Companies for......

Words: 5078 - Pages: 21

Free Essay

No Way

...3 Contour integrals and Cauchy’s Theorem 3.1 Line integrals of complex functions Our goal here will be to discuss integration of complex functions f (z) = u + iv, with particular regard to analytic functions. Of course, one way to think of integration is as antidifferentiation. But there is also the definite integral. For a function f (x) of a real variable x, we have the integral b f (x) dx. In case f (x) = u(x) + iv(x) is a complex-valued function of a a real variable x, the definite integral is the complex number obtained by b integrating the real and imaginary parts of f (x) separately, i.e. b b u(x) dx + i a f (x) dx = a v(x) dx. For vector fields F = (P, Q) in the plane we have a the line integral P dx+Q dy, where C is an oriented curve. In case P and C Q are complex-valued, in which case we call P dx + Q dy a complex 1-form, we again define the line integral by integrating the real and imaginary parts separately. Next we recall the basics of line integrals in the plane: 1. The vector field F = (P, Q) is a gradient vector field g, which we can write in terms of 1-forms as P dx + Q dy = dg, if and only if C P dx+Q dy only depends on the endpoints of C, equivalently if and only if C P dx+Q dy = 0 for every closed curve C. If P dx+Q dy = dg, and C has endpoints z0 and z1 , then we have the formula dg = g(z1 ) − g(z0 ). P dx + Q dy = C C 2. If D is a plane region with oriented boundary ∂D = C, then P dx + Q dy = C D ∂Q ∂P − ∂x ∂y dxdy. 3. If D is a simply......

Words: 4089 - Pages: 17

Premium Essay

The Way It Is

...We confirm our Management Agreement whereby I appoint you to represent me as my sole and exclusive manager under the provisions of this agreement as follows:- 1.  This agreement relates only to my professional activities and confers the right to represent me as a solo artist or as a member of a group or duo. 2.  Both you and I warrant by our respective signatures that there are no existing restrictions that prevent either party from entering into this agreement or performing any of our obligations. 3.  This agreement relates solely to activities as a musical artist and in no way confers the right to represent or hold yourself as representing me in any other field of entertainment or area of work not connected with the music industry without prior written consent. 4.  During the Term of this agreement defined below you shall have the following obligations:  (a)  To use your best endeavours to promote and develop my career as a music artist and provide me with regular reports on your work.  (b)  To ensure all monies due to me are promptly collected and remitted directly to me by the parties from which they are due.  (c)  To refer all enquiries connected with our work in areas which you are not permitted to act directly to me.  (d)  You shall not have the right to assign or transfer obligations to any other person or company without prior written consent, any such act shall immediately and retrospectively terminate your appointment and this agreement. 5....

Words: 847 - Pages: 4

Premium Essay

Publix Case Study

...| | 66 Watchung Avenue apt 2 | | 805-279-3534 | | | Date of Submission: 5/29/2016Title of Assignment: Publix Case StudyCERTIFICATION OF AUTHORSHIP: I certify that I am the author of this paper and that any assistance I received in its preparation is fully acknowledged and disclosed in the paper. I have also cited any sources from which I used data, ideas or words, either quoted directly or paraphrased. I also certify that this paper was prepared by me specifically for this course.Student’s Signature: Kaley AguirreInstructor’s Grade on Assignment:Instructor’s Comments: | | CVF Question 1: Relevant micro environmental factors (level 1). What impact do these issues have on the focal organization? Publix Supermarkets Inc. has over 140,000 employees, 1000 stores, and operates in the southern region of the United States including Florida, Georgia, Alabama, Tennessee, South Carolina, and North Carolina. They have been named one of the best companies to work for from Fortune Magazine, ranked third in customer service by Consumer Report, and in 2012, was the most profitable supermarket in the nation outperforming leading supermarkets Wal-Mart, Kroger, and Whole Foods. Publix success can be attributed to its customer centric strategy which aims to achieve complete customer satisfaction through customer intimacy and extensive customer training. In order for Publix to continue its success in the supermarket market and achieve customer intimacy, the company must examine......

Words: 2916 - Pages: 12

Free Essay

Publix Swot

...Publix SWOT Elton D. Thompson MGT/521 MANAGEMENT September 5, 2012 Dr. Carlton Robinson Publix SWOT On April 19, 1930 in Winter Haven, Florida; George Jenkins founded a private employee-owned American market. Publix Super Markets, Inc. (Publix) is one of the largest regional supermarket grocery chains in the United States. According to Fortune magazine in 2011 it is one of the top 100 Best Companies to work for ("Fortune", 2012). Earning even more accolades in 2011 Forbes ranked Publix as the No. 6 on the list of as one of the best largest private companies in the United States to work for. The company has a great reputation for providing a great shopping atmosphere, outstanding customer service, and taking care of its employees. This type of dedication to the customer and employees can be seen in the company sales which totaled $27.1 billion in 2011 and profits which were estimated to be $1.5 billion. With these sales figures in place Publix ranks #106 out of 500 of Fortune top American companies. Currently Publix based on 2011 figures Publix is the 14th largest retailer in the United States. Publix Mission Statement, Our Mission at Publix is to be the premier quality food retailer in the world. To that end we commit to be: * Passionately focused on Customer Value, * Intolerant of Waste, * Dedicated to the Dignity, Value and Employment Security of our Associates, * Devoted to the highest standards of stewardship for our Stockholders, and *......

Words: 1360 - Pages: 6