Premium Essay

The Performance Challenges & Psychological Issues That an Air Traffic Controller Encounters on the Job

In: Other Topics

Submitted By biya
Words 9244
Pages 37
The Performance Challenges & Psychological Issues that an Air Traffic Controller Encounters on the Job

The Performance Challenges & Psychological Issues that an ATC Encounters on the Job

Rabiya Zulfiqar Siraj 200821070

Name: Rabiya Zulfiqar Siraj

I.D: 200821070

Course: Research Project

For: Mr. Baba Yerra

Due Date: 3rd January 2012

Title: The Performance Challenges & Psychological Issues that an Air Traffic Controller Encounters on the Job

Words: 5,867

Ms. Bindu Nair

Page 2 of 34

3rd January 2012

The Performance Challenges & Psychological Issues that an ATC Encounters on the Job

Rabiya Zulfiqar Siraj 200821070

Abstract

This paper identifies the various challenges that an Air Traffic Controller has to deal with as a result of the demanding and strenuous job. It further highlights the need and importance of air traffic controlling. Air Traffic Controllers are vital for the smooth flow of traffic in air and on ground, in other words; they help aircraft perform safe operations. Hence it has become essential to keep them healthy, motivated and stress free when on job. This paper also provides the findings of interviews that were conducted in order to gain insight on what job performance [related] problems or psychological issues are dealt with Air Traffic Controllers in Dubai. It was established that traffic congestion due to high volumes of traffic and shift work raised more alarm than other challenging factors which are also stated in the paper. Based on the results of the findings recommendations have been made and conclusions have been drawn.

Ms. Bindu Nair

Page 3 of 34

3rd January 2012

The Performance Challenges & Psychological Issues that an ATC Encounters on the Job

Rabiya Zulfiqar Siraj 200821070

Table of Contents

Content

Page No.

1.…...

Similar Documents

Free Essay

Air Traffic Controller

...Air Traffic Controller Essay Air Traffic Controller is an occupation were you work with pilots and guide them safely from the time they push back to when they park at the gate. Being an Air Traffic Controller is a difficult job, they have a big responsibility which is to keep everyone safe in the skies. They are responsible for the safety, separation and sequencing of aircraft. I was told that in the tower that this is a job where you have to be alert to all of the surroundings, weather and pilots doing what they are supposed to be doing. This job is not like some people say it is. It’s not easy; this job takes a lot of training and a lot of patience with the pilots. In ATC you have three positions: the first is “Clearance Delivery” is when the pilot calls the tower to request his clearance to their destination. The pilot calls clearance and he’d say the type of aircraft they are flying, were his parked at and their destination. For example: “Vieques 892 requesting clearance to Boriquen” then the controller tells the pilot: “Vieques 892 you are cleared to Boriquen via the assigned route and gives them an assigned transponder code.” The Boriquen airport is the name for Aguadilla airport or in the aviation language BQN is the three letter identifier. In Luis Muñoz Marin international airport the larger companies like Delta, JetBlue, United and others have a service they pay for. It’s a third party company that gives them the clearance information in a short computer message......

Words: 781 - Pages: 4

Free Essay

Issues in Psychological Testing Worksheet

...1. What are at least two ethical issues associated with psychological testing? A: One ethical issue is the use of informed consent. An essential component of psychological testing is obtaining voluntary consent to the assessment. The client must be informed about the purpose, expected duration, and any procedures used in the testing, and ascertain the client understands every aspect of giving consent (American Psychological Association, 2010). If the client is a child, or an individual of limited capacity, the parent or legal guardian must give consent for the client. The idea of informed consent is a continuing agreement, and clients may withdraw their consent at any time during the testing (Hogan, 2007). According to the American Medical Association (2011), informed consent is a process of communication between a patient and a health care professional that results in the patient's authorization or agreement to undergo testing. Furthermore, patients or clients have a right to full disclosure of test results, which must be accommodated in language reasonably understandable to them. Second, maintaining confidentiality is another significant issue associated with psychological testing, and the psychologist is bound by ethical codes to refrain from referring to a patient's results outside of the appropriate context (Hogan, 2007). Furthermore, regarding confidentiality in record keeping, psychologists must maintain records efficiently, securely, and effectively so results are......

Words: 1155 - Pages: 5

Premium Essay

Financial Performance of Air Asia

... 6 5. Ratio Analysis of the Performance of Air Asia and Malaysian Airlines System for the year 2011 7 6. Conclusion 11 Bibliography/Reference 13 QUESTION: Select any two listed companies of Bursa Malaysia from the Trading/Services sector and evaluate the companies’ asset management and leverage ratios using their financial statements for the year 2011 ANSWER 1. INTRODUCTION Malaysian Airlines System (MAS) and Air Asia are currently the two main airlines operating in Malaysia. These two companies are competing in the airline industry which is fiercely competitive. This is a very large and continuously growing industry giving the industry players the opportunity for immense financial gains. The different categories in the airline industry usually comprise of: International Category which has airplanes with adequate seating capacity that makes it possible for passengers to travel to any destination in the world. The earnings in this category gross over a billion dollars. National Category which has a lesser seating capacity and the gross revenues are less than one billion dollars. Regional Category with planes that operate short-haul flights. Cargo Category which has planes transporting goods. The airline industry is characterized by its large capital requirements, high fares and operating costs, high tax and excise charges, and high landing, ground handling and air traffic control. Also fuel is a major......

Words: 2846 - Pages: 12

Premium Essay

Air Traffic Essay

...! Today many people state that the authorities have to lighten air traffic by introducing new charges, because airports generate a lot of noise and damage environment. The reason is huge demand for cheap flights, so there are too many people to use airline services. In my opinion, this idea is completely wrong, because of several reasons. ! To begin with, if there be less people, who can afford themselves to travel by air, then they will choose cars and other ground transport, what will cause a lot more pollution and traffic jams on the roads. Just compare 100 people on one plane and 100 people on 100 cars. It goes without saying that second option is much more damaging for environment. ! Moreover, such soluton will cause dramatical fall in business activity, because people will not be able to control production performance, visit important meetings and so on. Some people will say that these are just minor set-backs, but in fact, we will face the catalyst of new world economic recession. ! Finally, I see reducing air traffic as a slow-down of progress. If airlines and airports have less financial resources then they will not be able to maintain their development teams. As a result, world will be one-step further from creating new ways of air travel. Following topic’s logic, we should start living in lairs and eat with the stick. ! In conclusion I want to say that services that enjoys great demand are essential for people and they became natural part of society’s infrastructure. ...

Words: 257 - Pages: 2

Premium Essay

Job Performance

... 3.1.3 Standardisation 6 3.1.4 Billing and Service Usage 7 3.2 Issues with Cloud Computing before Implementation 7 4.0 Technology Review 7 5.0 Operating Systems in Personal Computers 8 5.1 Features of Microsoft Windows 8 9 6.0 Enterprise Systems 10 6.1 Benefits of implementing Enterprise Systems 10 6.2 Challenges caused by implementing Enterprise Systems 11 7.0 Intelligent Systems 11 7.1 Types of Intelligent Systems 12 7.1.1 Expert Systems 12 7.1.2 Artificial Neural Networks 12 7.1.3 Motion Controls 13 7.1.4 Genetic Algorithms 13 8.0 Web Services 13 9.0 Educational Institutions 14 10.0 Technological Safeguards 15 10.1 Encryption 15 Reference List 16 1.0 Technical, Business and System Competencies Information system is best defined as the an amalgamation of hardware, software, technical infrastructure and skilled employees which are prearranged to smooth the progress of planning, controlling, coordinating and decision making within an organisation. Skilled employees or information system personnel are required to possess a set of competencies (Valacich & Schneider, 2012). The competencies that information systems personnel should posses are – 1. Technical Competency 2. Business Competency 3. System Competency 2.1 Technical Competency A technical competency is an exacting skill specially associated to the certain job. Since the time of information technology, many of the firms are......

Words: 4438 - Pages: 18

Premium Essay

Stars Air Ambulance - an Information Systems Challenge

...S w 908E04 STARS AIR AMBULANCE: AN INFORMATION SYSTEMS CHALLENGE Professors Malcolm C. Munro and Sid Huff wrote this case solely to provide material for class discussion. The authors do not intend to illustrate either effective or ineffective handling of a managerial situation. The authors may have disguised certain names and other identifying information to protect confidentiality. Ivey Management Services prohibits any form of reproduction, storage or transmittal without its written permission. Reproduction of this material is not covered under authorization by any reproduction rights organization. To order copies or request permission to reproduce materials, contact Ivey Publishing, Ivey Management Services, c/o Richard Ivey School of Business, The University of Western Ontario, London, Ontario, Canada, N6A 3K7; phone (519) 661-3208; fax (519) 661-3882; e-mail cases@ivey.uwo.ca. Copyright © 2008, Ivey Management Services Version: (A) 2008-02-26 In a hangar near Calgary International Airport, three sleek red BK117 helicopters sat waiting to be dispatched to accident sites in southern Alberta. In an adjoining building overlooking a landing strip, dispatch staff quietly monitored multiple screens at a dozen workstations in the Emergency Link Centre. In the pilots’ lounge and surrounding offices, helicopter pilots, nurses and paramedics were on standby 24 hours a day, seven days a week. A myriad of other professionals, including experts in clinical operations,......

Words: 4730 - Pages: 19

Premium Essay

Performance Management Psychological Contract

...“Performance management and the psychological contract are both critical in getting the best from employees.” One could describe an organization's relationship with an employee as an exchange of sorts; an employee exchanges his/her labour for economic rent and an employer facilitates the transformation of the labour into a value added return. But such exchanges require that the employee be supported, nurtured, and developed in line with organizational aspirations (Behery, Paton & Hussain, 2012). Therefore, in Human Resource Management, the relationship between performance management, the psychological contract and their effects on organisational performance is becoming an area of increased discussion. It has been argued that, in order to generate a work environment where employees know what is expected of them and perform in such a way that the strategic goals of the organization are supported, it is crucial that the parties have confidence that the other party will deliver on their promises (Rousseau, 1989, as cited in Braekkan, 2012). The management of performance is a major element in determining the psychological contract within an organization, particularly in circumstances of change. (Stiles, Gratton, Truss, Hope-Hailey, McGovern, 1997) Global forces have placed performance at the heart of the employment relationship. Simultaneously, performance management has become, at least implicitly, Human Resources Managements primary goal for strategic purposes (Davila......

Words: 2551 - Pages: 11

Premium Essay

Computer Input-Output Technologies That Link Pilots and Air Traffic Controllers

...Computer Input-Output Technologies that Link Pilots and Air Traffic Controllers CSCI 109 Computer Input-Output Technologies that Link Pilots and Air Traffic Controllers Both videos presented showcase the advanced computing technologies being used to revolutionize the air traffic control system. The efficiency they are enabling is actually redrawing airspace, reducing harmful carbon emissions, improving on-time performance and increasing profitability for the airlines. The innovative applications of computer technologies are the genesis of this revolution. The computer technologies evident in this case study include servers, workstations, user input devices and other peripherals. One of these technologies is the Controller-Pilot Data Link (CPDL). This system provides air-ground data communication for the air traffic control service. The controller and the pilot are provided with the capability to communicate messages, clearances and other important information. “A ‘free text’ capability is also provided to exchange information not conforming to defined formats. An auxiliary capability is provided to allow a ground system to use data link to forward a CPDLC message to another ground system.” (Wikipedia, 2013) This process enhances the workload capability of the controllers and pilots in high-traffic air space. In addition, it increases accuracy in communication as compared to traditional VHF radio traffic. Anyone that has engaged in a text message conversation...

Words: 515 - Pages: 3

Premium Essay

Traffic Issue in Beijing

...H Tichgelaar From: Yuhang Liang Subject: Proposal for sustainable traffic system for modern city Purpose The purpose of this proposal is to study the method of reducing car exhaust in urban area in China. In long term, the goal is to increase air quality. Introduction As the population in the earth continues to increase, the consumption of earth resource such as fossil fuel become larger and larger. However, the total resource in the earth is not unlimited, if we continue unrestrained use of resource, we will run out of resource and the human beings will extinguish. Besides the limited resource, our current energy structure also caused many environmental problems. One of the problems is the air pollution caused by burning fossil fuel. Usually, typical car exhaust includes carbon monoxide (CO), hydrocarbon (HC), oxides of nitrogen (NOx), and particulate matter with an aerodynamic diameter <10 μm (PM10) (Yao, Z. 2013). These gases are often considered to be the pollution source of our atmosphere. In order to improve the air quality and environment, we must control the emission of these toxic gases. On January 2013, Beijing, the capital city of China has experienced severe smog weather that is caused by air pollution. PM2.5 particulates are tiny bits of matter that can penetrate deep into the lungs, and measurement of their density (or absence) in the air is used as a gauge for air quality. Usually, the World Health Organization considers the......

Words: 2389 - Pages: 10

Premium Essay

Issues Associated with Individual Attributes and Their Effect on Job Performance

... Issues associated with individual attributes and their effect on job performance Name Institution Issues associated with individual attributes and their effect on job performance Individual attributes are defined as the person’s inclination to react to the motivations uniquely and primarily grounded in their professional work environments. The definition suggests that individual attributes are applicable to the particular mission of the workplace. For instance, if a company is concerned with manufacturing tires then a worker's input, which affects tire production, is effectually an individual attribute. Besides, research suggests that business and commercial entities are more probable to engage or employ individuals whose desires and ideals are attuned to the entities mission. Additionally, it can be argued that the composition of the workforce is projected to mirror the nature of the work done by the business entity. It would appeal to personnel who yearn for superior prospects to satisfy higher order needs and motives by executing professional functions. Fundamentally, it is posited that the individual attributes that are habitually seen as the key to inspiring personal conduct (Mills, Bratton & Forshaw, 2006, pp. 89-90; Mullins, 2005, 39-40; Robbins, Millet, Boyle & Judge, 2011, pp. 28-30). Therefore, individual attributes have potentially significant consequences for the professional job performance. There are six key personal attributes that are considered of...

Words: 2767 - Pages: 12

Premium Essay

Air Traffic Control Case Study

...stress that air traffic controllers face on the job? Why or why not? No, I don’t think I would be able to handle the stress of being an air traffic controller. After reading the case study, I understood just how much pressure and responsibility that is put on their shoulders. According to the National Air Traffic Controllers Association (NATCA), on an average day, controllers handle 87,000 flights. That’s a couple million people’s lives in my hands on any given day and if I make any kind of small mistake, 400 people could lose their lives just like that. On the last case study I was asked if I would want to manage an IKEA store because I didn’t think I could handle watching over all of the employees, so I definitely wouldn’t be able to or want to handle millions of people’s lives. 2) In your opinion, which causes of work stress, or organizational stressors, are likely to be among the most common experienced by air traffic controllers? Explain your reasoning. I would say that Task Demands are the most common stressors experienced by air traffic controllers. I say this because they have such a highly demanding job which depends upon high levels of responsibility, quick decisions, and critical decisions. On the job, air traffic controllers have to make decisions quickly while realizing that the wrong one may endanger, or even end, the lives of hundreds and thousands of people. 3) Controller Pete Rodgers says that any gathering of air traffic controllers is......

Words: 752 - Pages: 4

Free Essay

Air Traffic Control System

...INTRODUCTION Information security is an essential topic to any airports because it causes a huge loss and impact on the society. There are many control systems in an airport, and the report only focus on air traffic control system (ATC). The risks, mitigations strategies, risk management plan is analysis the technology problem and solution to the computer system of ATC. In this report, the hazard, financial and operational risks that cause by information technology vulnerability is assess in the first session. The second session discusses the risk management techniques for the risks that identify in first session. Lastly, the risk mitigation plan is discussed the critical business function and plans to deal with computer outage, power outage when the issues happen. RISK ASSESSMENT Activity, Asset, Data information, risk The Air Traffic Control (ATC) is responsible for several activities in the airport. It involves separation assurance, landing services operating, navigation and ground control. Separation assurance is one of the main ATC components. It maintains the separation of aircraft from each other to avoid collision (Dwyer & Landry, 2013). The separation assurance tracks the position of each aircraft, and air traffic controller collects the information and provides it to the pilot. Both of automated tasks and manual tasks are involved in this function. The flights information such as identification, location and situation is recorded and used in the......

Words: 6286 - Pages: 26

Premium Essay

Development of Training for New Air Traffic Control Technology Implementation

...GRIFFITH AVIATION Nathan Campus 7010GBS Research Design Assignment 1: Literature Review of Development of Training for New Air Traffic Control Technology Implementation (2000 words) Dr Robin Pentecost 30th March, 2016 CHANG, Hsuan-Ting s2957842 1 SEMESTER I, 2016 Table of Contents 1. Introduction ............................................................................................................................ 3 2. Methodology .......................................................................................................................... 3 3. Key Potential ATC Transition Issues .................................................................................... 4 4. Benefits of ATC Automation System .................................................................................... 5 4.1 What is ATC automation system? .................................................................................... 5 4.2 What’s the role of air traffic controllers? ......................................................................... 6 5. Drawback of conventional ATC system ................................................................................ 6 5.1 Incapable to meet the traffic demand nor the-state-of-the-art aircraft ............................. 6 6. What else can the training programme improve? .................................................................. 7 6.1 Sufficient overstaffing on track ............................

Words: 3109 - Pages: 13

Premium Essay

Air Traffic Control System

...Air Traffic Control System Click Link Below To Buy: http://hwcampus.com/shop/air-traffic-control-system/ Impact of air traffic control system in the United States "Air Traffic Control System" Command Center, controllers arrangement air traffic for the whole nation, contemplating how climate and different occasions, for example, military moves, will influence air traffic designs. War room controllers converse with controllers in different offices and to carrier traffic administrators to think of "ground breaking strategies." The general population is most acquainted with air traffic towers at airplane terminals. Controllers in these offices guide flying machine as they take off or land and taxi from or to the door. Their essential capacity is to discrete air ship on the air terminal surface. However, numerous air terminals in the United States don't have towers so controllers at remote methodology control offices guide air ship into and out of those airplane terminals. As FAA travels through the move of "air traffic" from radar-based to satellite-based, controllers and pilots will have the benefit of progressively modern innovation. While radars oblige air ship to fly over their physical areas on the ground, satellite-innovation will permit controllers to guide airplane in more straightforward courses through the country's airspace. Basically, every controller in the United States will have the capacity to see the careful position of each air ship flying in our......

Words: 1077 - Pages: 5

Premium Essay

Air Controller Discipline Probed by U.S. in Near Plane Crash

...Title: Air Controller Discipline Probed by U.S. in Near Plane Crash Abstract: This article takes a look into the disciplinary problems at U.S. air traffic facilities. Summary: The author discusses the struggle of the Federal Aviation Administration’s efforts to reprimand air traffic controllers. About forty percent of the controllers who have come under scrutiny for their poor judgment and lackadaisical performance of their job which have resulted in tragedy and/or near mishaps were allowed early retirement or have kept their jobs. With the help of their union contract or the Merit Systems Protection Board for federal employees which was established to protect federal employees against abuses by agency management. The latest to show problems was in June 2011. An air controller near Gulfport Mississippi, who had been repeatedly disciplined, was the subject of a government safety investigation. The controller instructed two planes to take off toward each other into a near mid air collision. Another incident in which the air traffic controller was in line for termination occurred in 2009 at Teterboro Airport in New Jersey, in which, a controller was blamed in part for a fatal mid-air collision because the controller was joking with an airport employee about barbecuing a dead cat while on duty. The FAA was also thwarted in attempts to fire a controller at JFK International for allowing his kids to make radio calls to aircraft. After the incident in Mississippi, the FAA......

Words: 381 - Pages: 2