Soft System Methodology

In: Business and Management

Submitted By vivekarora16
Words 6553
Pages 27
Soft Systems Methodology
A report by Dale Couprie Alan Goodbrand Bin Li David Zhu Department of Computer Science University of Calgary

Table of Contents.
Abstract. Introduction Map Stage 1. Problem situation unstructured. Stage 2. Problem Situation expressed. Rich Pictures Illustration of Stage 1 and Stage 2 as a whole in SSM Pitfalls that must be avoided. Stage 3: Naming of Relevant Systems Root Definitions CATWOE Stage 4: Conceptual Models Systems Thinking Formal Systems Model Monitoring a System Stage 5: Comparing Conceptual Models with Reality Using Conceptual Models as a Base for Ordered Questioning Comparing History with Model Prediction General Overall Comparison Model Overlay Stages 6 and 7. Implementing Feasible and Desirable Changes Case Study - Rethinking a Service Function in the Shell Group Stages 1 and 2 Stage 3: Naming of Relevant Systems Stage 4: Conceptual Models Stage 5: Comparing Conceptual Models with Reality Stages 6 and 7. Implementing Feasible and Desirable Changes Observations and Conclusions Exercise References

Figures.
Figure 1. Figure 2. Figure 3. Figure 4. Figure 5. Figure 6. Soft Systems Methodology map. Transformation process for producing Rich Picture. The routing of Systems Thinking. Shell's MF Rich Picture. Shell's MF world view of training. Shell's MF training conceptual model.

Tables.
Table 1. One to one transformations involving different world views. Table 2. Shell's Comparison with reality.

Abstract
This document deals with Soft Systems Methodology as developed by Professor Peter Checkland. This methodology is a way of dealing with problem situations in which there is a high social, political and human activity component. This distinguishes SSM from other methodologies which deal with HARD problems which are more technologically oriented.

Introduction
Hard problems are problems characterized by the fact that…...

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