Rowe Program at Best Buy

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Assignment #5: ROWE Program at Best Buy

Describe the culture of Best Buy

Best Buy is not the only company that was witnessing this trend in their corporate culture. Unfortunately as the economic situation in the country worsened, and the competition increased, a lot of companies had to strive to meet the demands of the business. Every company was trying and is trying to produce the goods or services faster than the others and at the lower cost. This enormous stress is falling on the workforce. As the result, “the number of people in the United States who say they are overworked has been rising from 28% in 2001 to 44% in 2009”, according to the Families and Work Institute (Hellriegel & Slocum, 2011). The ROWE program introduced a philosophy which changed Best Buy’s culture from one that embraced long hours and self-sacrifice at the expense of the employees’ health to one that is more relaxed and yielded greater productivity. As participants of the ROWE program, employees no longer have to worry about punching time clocks, being available for in impromptu meetings or staying past their normal working hours to finish a report that could actually wait until the next day (Hellriegel & Slocum, 2011). Instead, participants controlled their work scheduled not management. The new cultural philosophy is based on 13 principles and rules which allow employees more flexibility to accomplish their jobs. There is no longer a focus on how employees spent their time or how many hours they worked. As long as the work was completed, how and when do not matter. Hellreigh and Slocum (2011) stated it this way, “ROWE is all about results. No results, no job” (p. 553). Due to the phenomenal impact that the ROWE program has made on the company’s productivity rate (increased by 35%) and the reduction of voluntary turnovers, it would probably be safe to predict that Best Buy’s old…...

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