Free Essay

Role Conflict & Ambiguity

In: Business and Management

Submitted By simonealicia
Words 393
Pages 2
Abstract
In chapter 4 of our textbook, we visited the subject of Role Conflict and Role Ambiguity. They are both similar in that they both result in some level of conflict, however they are also very different. This paper shares some examples of both subjects and further explains their difference and similarity.

Describe a situation in which you experienced role conflict or role ambiguity. What caused it? How are the two ideas related, and how are they different?

Role ambiguity occurs when a person is unsure about the role that is to be performed, or unsure about how to approach a certain situation (Newstorm, pg 90, 2011). People become unsure about their roles because it has not been appropriately defined and communicated. I experienced this once a couple of years ago, where I was working as a Library Assistant. The previous librarian had resigned and for some months I was reporting to the second in command. During this time I was put in control of many of the tasks of a Librarian, and so when a new Librarian was appointed I felt reprimanded for taking initiative to continue these tasks. I presume that as an assistant, I was not eligible to perform some of the tasks that I had been, however when the new Librarian came in there was no clear understanding of what was to be done differently; Communication was lacking in this situation.
Role conflict is where the expectation and/or perceptions of a role to be performed are misunderstood (Newstorm, pg 90, 2011). Role conflict is different from role ambiguity in that role ambiguity is related to no knowing what is required in a role. Role conflict is about one person playing more than role and sometimes these roles overlap and therefore causes confusion in how to proceed. An example of such a moment would be a Manager who is also a Mother. As a manager she may have to work late on occasion, however she needs to attend to her young child. The conflict here is whether to perform her Mother role or her Manager role.
Role conflict and role ambiguity are different and yet similar. They are similar because in both situations divergence is present and can prevent productivity.

References

Newstrom, J. (2011). Organizational Behavior: Human Behavior at Work. (13th Ed.) New York, NY: McGraw-Hill Irwin.…...

Similar Documents

Premium Essay

The Role of Gender in Conflict Resolution

...A Review of the Role of Gender in Conflict Resolution and Leadership The value of effective conflict resolution and leadership skills cannot be understated. As more and more women are moving into decision-making positions, the issue of whether there are gender differences in the ability to manage conflict and to lead effectively has become an important concern. This literature review examines 14 studies that address the role of gender in conflict resolution and leadership. Studies from areas of conflict resolution, negotiation, and leadership are included. Evidence is provided that while women and men are, in fact different from one another, neither outperforms the other in all situations. In fact, while some researchers claim a male advantage in a male-oriented world, others assert a feminine advantage for 21st century leaders. Implications for women leaders are included. Conventional wisdom says that conflict management skills are important if individuals are to function effectively at any level within an organization. They are a particularly important part of effective leadership. As more and more women are moving into decision-making positions, the issue of whether there are gender differences in the ability to use conflict management skills to lead effectively has become an important concern. In fact, some researchers have expressed skepticism about women’s abilities to fit in to the masculine managerial world. As far back as 1979, Powell and Butterfield found......

Words: 4709 - Pages: 19

Premium Essay

Vagueness, Ambiguity and Clarity in Writing

...Vagueness, Ambiguity, and Clarity in Writing Holly Minor CRT/205 June 15, 2013 Vagueness, Ambiguity, and Clarity in Writing Vague and ambiguous writing results in misinterpretation of the information within the writing. When writing is unclear, a reader may find difficulty in understanding the intent of the writing. On the other hand, a certain level of vagueness is adequate. “When a claim is not too vague to convey appropriately useful information, its level of vagueness is acceptable.” (Moore & Parker, 2012, p. 73). To illustrate the effect vagueness and ambiguousness has on a written work; two writing examples are deconstructed and analyzed. Example 1 [1]This particular case study will reflect an organization with a van that has undergoing internal conflict. [2]It will also analyze the reason for the conflict and offer positive resolutions of this conflict. [3]The project must first understand that conflict among the membership, its leaders, group or anyone attached did not just show up one day. [4]Conflict has been in existence for a very long time. [5]The religious leaders have a great responsibility to the congregation (and others who look for guidance and direction according to the scriptures). [6]It does not matter what title he or she holds, if they are in a leadership role, they bare responsible and accountable. The writing style in this first example contains both vague and ambiguous writing. The first sentence has both vague and......

Words: 712 - Pages: 3

Premium Essay

Is Managing Role Ambiguity the Number One Challenge Facing Employers in the Silicon Age?

...Generation Change: Is Managing Role Ambiguity The Number One Challenge Facing Employers in the Silicon Age? Generation Change: Is Managing Role Ambiguity The Number One Challenge Facing Employers in the Silicon Age? Are you struggling to keep your workforce motivated and harmonious in the face of constant change? Is your team struggling to deal with the ambiguity created by a fast-evolving market place? You aren’t alone, and a solution may be closer to home for your workforce than perhaps they first thought. A recent study conducted by Dr. Ben Searle of Macquarie University in Sydney has found significant links between workplace role ambiguity and an employees’ reported level of anger, anxiety and threat perception. Dr. Searle’s study involved 602 participants across a range of companies and industries fulfilling duties all the way up to managing director. The participant group was asked to self-report on perceptions of role ambiguity, experienced levels of anger, anxiety and workplace threat appraisal. In this study, participants were asked questions as to whether they fully understood what was expected of them at work on a day-to-day basis regarding particular tasks, or a range of tasks. This data was then compared with responses to questions which probed whether they had felt anxious or angry at work. Threat appraisal was determined by whether the respondent felt it was more or less likely that their work day was going to be a negative experience for......

Words: 791 - Pages: 4

Premium Essay

Ambiguity

...Why Ambiguity? Ariel Cohen Ben-Gurion University arikc@bgu.ac.il All human languages are ambiguous. Ambiguity is not restricted to some special constructions that linguists are fond of discussing, but is quite ubiquitous. It is hard, in fact, to find a sentence that is not ambiguous. This fact is all too familiar to computational linguists: “One often hears in computational linguistics about completely unremarkable sentences with hundreds of parses, and that is in fact no exaggeration.” (Abney, 1996). The question is, simply, why? Why is language ambiguous? Krifka (2002) raises a similar question concerning vagueness. He shows that there are good reasons for language to allow, and even encourage vagueness. Vagueness, however, is not ambiguity. When we are told that the theater is far from here, we may be unsure as to the precise distance; but we know what the speaker intends, and we can draw inferences based on this, e.g., that we should take a cab instead of walking to the theater. But with an ambiguous term, the intended meaning is not merely insufficiently specified; it is not known, until the term is disambiguated. When we hear that John has a kid, we draw very different inferences if John is a father or if he owns a young goat. Thus, the advantages of vagueness do not seem to apply to ambiguity, and we are back to the question: why ambiguity? Some may say that it doesn’t matter. Humans possess very powerful mechanisms for disambiguation; these mechanisms resolve ambiguities,......

Words: 1571 - Pages: 7

Free Essay

The Role of Capital in Resolving Agency Conflicts Between Different Groups of Bank Stakeholders.

...The role of capital in resolving agency conflicts between different groups of bank stakeholders. 1. Introduction This essay discusses the role of capital in resolving agency conflicts between different groups of bank stakeholders, by discussing two papers. The first paper is a descriptive paper written by Berger, Herring, and Szego (2005), called “The Role of Capital in Financial Institutions”. The second paper, “Caught in Between Scylla and Charybdis? Regulating Bank Leverage When There Is Rent Seeking and Risk Shifting”, is a theoretical paper by Acharya, Mehran and Thakor (2013). Both articles examine agency conflicts between different bank stakeholders and how capital could be used to reduce these conflicts. The rest is the paper is structured as follows. Chapter 2 discusses the paper of Berger et al., starting with the question why markets require financial institutions to hold capital, and why financial institutions differ from other companies. Next, we discuss why regulators require capital and why the market is not self-regulating, followed by the unintended consequences of regulation. Chapter 3 discusses the paper of Acharya et al., which starts by discussing two important moral hazard problems. Next, the base model is examined, followed by the extended model. Finally, we conclude by summarizing our findings and discuss the validity of both papers. 2. The role of capital in financial institutions The theoretical paper of Berger, Herring and Szegö (1995),......

Words: 5370 - Pages: 22

Premium Essay

What Role Does Social Class and Class Ambiguity Play in Wuthering Heights?

...What role does social class and class ambiguity play in Wuthering Heights? The social class and class ambiguity in Emily Bronte's novel Wuthering Heights is a key aspect when following the plot. When Heathcliff is first introduced Hindley, Hindley shows characteristics of dominants and superiorness. Bronte shows that Thrushcross Grange is a far superior manor to the farmhouse at Wuthering Heights by Catherine's reasoning for marring Edgar. This outlines the difference in social class between the two manors. The differences between the house occupants and the servants show the differences in social class and class ambiguity. Without the different roles of social class and class ambiguity the tail of Wuthering Heights would not be one of anger and differences.Wuthering Heights has a different take to the typical social class hierarchy in that era. Heathcliff is an orphan brought to Wuthering Heights by Mr. Earnshaw. From the second he is introduced to Hindly, Mr. Earnshaw's son, he was looked down upon. Hindly never took the time to get to know Heathcliff, he just assumed his position as the superior and more dominant male of the pair. When Mr. Earnshaw passed away Hindly took the role of the master of house. He began his quest to make Heathcliff a less of a person. He makes Heathcliff do jobs of which a servant would do. Hindley continues to abuse the young Heathcliff by stopping his education. “He drove him from their company to the servants, deprived him of the......

Words: 892 - Pages: 4

Free Essay

Role of Conflict and Power Bshs 385

...Role of Conflict and Power BSHS 385 April 27, 2015 Dr. Barbara Hughson Role of Conflict and Power Fifty Shades of Grey is an erotic romance novel released in 2011 written by author E.L. James. The story looks at the deepening relationship between a recent college graduate, Anastasia Steel, and young business tycoon, Christian Grey. The book also explains the relationships of Anastasia and her roommate Kate, Christian and his relationship with his family, and also looks at Christian’s abusive relationship he had with Elena Lincoln who is also his business partner. I am going to look at the communication between the characters of this book and describe the power and conflict issues that have been highlighted. I will also discuss how self- disclosure existed between Ana and Christian. Christian Grey is the male character of the book and the love interest to Anastasia (Ana). To the world, he appears to be a young, very handsome, charming, and business savvy man but he has a secret dark side since he secretly practices BDSM. Christian was abused as a child that he continues to have nightmares about into his adulthood. He was adopted by Dr. Grace and Carrick Grey, who also adopted Mia and Elliot as well. Christian had violent mood swings as an adolescent and eventually took a landscaping job for his mother’s friend Elena Lincoln. Elena seduced Christian and introduced him to the BDSM lifestyle, which he says taught him how to control his emotions and channel his anger.......

Words: 1909 - Pages: 8

Premium Essay

Vagueness, Ambiguity and Clarity

...Vagueness, Ambiguity and Clarity Critical Thinking CRT205 In the first example the organization is not named, the type of van is not named, and the conflict going on is not named, to say the least, the entire section is very vague and does not refer or mention any one thing that is going on. The second example does not mention who, how or what was thrown out of the truck, why the truck went off the road. The first example states "this particular case study will reflect an organization with a van that has undergoing internal conflict. It will also analyze the reason for the conflict and offer positive resolutions of this conflict. The project must first understand that conflict among the membership, its leaders, group or anyone attached did not just show up one day. Conflict has been in existence for a very long time. The religious leaders have a great responsibility to the congregation (and others who look for guidance and direction according to the scriptures). It does not matter what title he or she holds, if they are in a leadership role, they bare responsible and accountable." Being vague in the first example influences understanding because not one person that is reading it would know anything about what is going on with the organization. There is no who, what, where or how stated in any part of the example. How would anyone understand what the organization is, what van is being talked about, what the conflict is, and why religious leaders are involved. The......

Words: 452 - Pages: 2

Free Essay

Role of Conflict and Power Paper

...Danielle Weeks 4/13/15 BSHS/385 Role of Conflict and Power Paper The main character in the movie Rachel Getting Married is that of Kym. Kym is a recovering addict just out of a rehabilitation facility who is returning home for her sister Rachel’s wedding. Though the film begins with Kym getting out of a rehabilitation facility it is clear that there is a long history of conflict with her sister and other members of her family. Kym being an addict, has for many years, taken the attention of those close to her and though she is now sober, old behaviors die hard. Rachel, Kym’s sister, struggles with this fact while trying to celebrate her impending nuptials and Kym seeking forgiveness and attempting to move on, continues to butt heads with her sister and other members of her family. One of the most interesting things about this film that makes it differ from a lot of movies similar to it is that at no point does it show flashbacks of Kym using. It focuses primarily on the relationships Kym has with her family and doesn’t use said flashbacks as an opportunity to increase the drama of it all. It is clear in the first five minutes of the film that Kym has a history of inappropriate relationships with people. For example, when leaving the rehabilitation facility it is clear that Kym had developed a boundary crossing relationship with one of the staff members and asks for the staff member’s cell phone number, which is something that would never be allowed. Working in the......

Words: 1533 - Pages: 7

Free Essay

Role of Conflict and Power Paper

...Role of Conflict and Power Paper Legally Blonde Legally Blonde is a movie which shows little variety in characters as all of the main characters presented are highly stereotypical and all are white males and females, who all are upper-middle class. This movie shows how sexism is rooted into society and it does absolutely nothing to challenge that with its characters. The men are all shown to have some form of a position of power whether in the work life or in their personal lives and relationships and use this power to get what they want. Women in this movie are seen to be there simply for the pleasure of the men, and placed in two categories which are mainly based on their appearance or the way they act. This movie is the story of Elle Woods, a very cute and friendly student who is also the most popular girl in her Los Angeles sorority. Elle has just finished her studies in Fashion and is getting prepared to marry her boyfriend, Warner, who will soon be going to Harvard Law School in Boston. Unfortunately, Warner, who is actually a somewhat superficial jerk, decides to break up with Elle, because he wants to find a more serious looking girlfriend who will help his career in politics after he gets out of law school. Although Legally Blonde does have many outstanding points in which the main character overcomes stereotypes and challenges she faces, there are many faults to the movie. Under any feminist movie list, it can be guaranteed the popular movie, Legally Blonde,......

Words: 1680 - Pages: 7

Free Essay

How I Handle Role Conflicts and Role Strains

...XXXX Sociology 101 XXXXXX How I Handle Role Conflicts and Role Strains Life has never been easy since my family and I moved here from the Philippines. I practically left my very easy and comfortable life there. Before, I'm just a plain college student, asking my allowance from mom, dropped off to school by dad and my brother even helped me with my school works. But everything changed when we lived here. I need to stop schooling and to sustain our everyday living; all of us need to work. With that situation, I don’t get to see them a lot often because we don’t have the same days off. I’m always left alone at home when they’re at work and at the early age of 18, I’ve already learned to be independent. I’m a working student and the roles I portray are difficult. They may be stressful and have conflict sometimes but I’m making ways to make it all easy for me. I work at a Filipino fast food 8 hours a day, 5 days a week. I need to wake up at 5:00AM just to be ready for work. It’s always busy at the store and it makes me very tired when I get off. But I still need to prepare for school. I need to do my home works for my two evening class. I really need to cope up with all of those school works because I don’t want to fail any of my classes. To tell you honestly, being a working student is such a strain for me and most of the people who are sharing the same situation as mine. Actually, before I entered school, I’ve already asked one of my coworkers to give me a tip on how to...

Words: 721 - Pages: 3

Free Essay

Bshs 385 Role of Conflict Paper

...Role of Conflict and Power Paper Shaun Weems March 4, 2016. BSHS385 Andrea Winston The Kite Runner, written by Khaled Hosseini, is a novel about power, justice, and both internal and external conflict. The feelings of jealousy and selfishness are continually shown by at least two of the main characters throughout the story. This is also a story of cultural power brought on by the influences of the Taliban within the Afghan society. Power is a constant theme throughout the novel and ties closely with the conflict in the characters. Amir, is the central character and is shaped both in character and intellect by power. He is privileged and wealthy, but also steeped in jealousy and cowardice. He is selfish and guilty of abhorrent behaviors. The one positive strength Amir has in his friendship with Hassan. Considered best friends this is a friendship that is generally one-sided with Hassan showing the loyalty and trust. There is an ongoing conflict for this friendship because Amir shares paternal heritage with Hassan. Hassan was born into servitude and thus Baba, the boys’ father, cannot lay claim to Hassan’s heritage. The Afghan traditions and culture pose a conflict for Baba regarding Hassan. Hassan for his part is loyal, forgiving, and an all- around pleasant person to be with. The two boys are drawn to each other naturally. Hassan is the family servant and never wavers in his loyalty to the family even with the knowledge that he should be considered part of it. At......

Words: 1437 - Pages: 6

Premium Essay

Role of Conflict in Effective Group Communication

...Role of Conflict in Effective Group Communication Group communication involves multiple members discussing one or more topics or participating on one or more activities. Having multiple members in one setting brings together different personalities, information, cultures, perceptions, and power or influence. Combining these differences forms reasons for conflict to occur. In order to address conflict effectively in a group setting, it is important to understand exactly what conflict in a group means, and how to address the different types of conflict. Conflict in a group occurs when members disagree over two or more options that a group can take when trying to make a decision, resolve a problem, or achieve a goal. Not all levels of conflict are bad; in fact, most levels of conflict can be effective as long as the group knows how to effectively and proactively address the conflict. For example, say two of your team members have a disagreement on a task you have assigned them. This is known as pseudo-conflict if it is just a misunderstanding, or a simple conflict is they do not agree on the issue. To address this conflict you should direct them to both discuss their opinions on pros and cons, combine their ideas, and work together to form a mutual combined finished product. This allows them to work through conflict and learn from each others ideas. Conflict may not always be easy to solve. Once you have gone through all manners of professionally addressing any level...

Words: 305 - Pages: 2

Premium Essay

Studying the Role of Age in the Relationship of Emotional Intelligence and Conflict Resolution Styles in the It Profession

...“STUDYING THE ROLE OF AGE IN THE RELATIONSHIP OF EMOTIONAL INTELLIGENCE AND CONFLICT RESOLUTION STYLES IN THE IT PROFESSION” A PROJECT REPORT SUBMITTED BY SHRUTI SIAG FOR THE PARTIAL FULFILMENT OF THE REQUIREMENT OF THE AWARD OF THE DEGREE OF M.A. IN PSYCHOLOGY AT FERGUSSON COLLEGE PUNE - 411004 (2010-11) Declaration I, Ms Shruti Siag a student of M.A. from the Department of Psychology, Fergusson College, Pune University, declare that the following report of a project titled “STUDYING THE ROLE OF AGE IN THE RELATIONSHIP OF EMOTIONAL INTELLIGENCE AND CONFLICT RESOLUTION STYLES IN THE IT PROFESSION” is an independent work done by me and submitted as the partial fulfilment of the requirement for the award of the degree of M.A. in Psychology under the University of Pune. Signature: Name: Shruti Siag D.E. Society’s Fergusson College, Pune Certificate This is to certify that Shruti Siag has successfully completed the project named “Studying the role of Age in the relationship of Emotional Intelligence and Conflict Resolution Styles in the IT profession” Towards the partial completion of M. A. (Psychology) Course of the University of Pune, in the academic year 2009-2010. Dr. Shobhana AbhayankarHead of the DepartmentDept. of PsychologyFergusson CollegePune-411004 | Prof. Anand. S. GodseProject In-chargeDept. of PsychologyFergusson......

Words: 13801 - Pages: 56

Premium Essay

Emmerging Role of Un in the Management of Future Conflicts

...EMMERGING ROLE OF UN IN THE MANAGEMENT OF FUTURE CONFLICTS INTRODUCTION Since the end of cold war, the world has been in a constant flux of changes, resulting into serious security risks. These risks range from border disputes to ethno-religious conflicts, most of which are likely to cause regional and global destabilization. In today’s unipolar world no single or group of states has the capacity to counter balance by themselves and therefore, the world is looking more towards United Nations (UN) for establishing World peace. The Collective power to shape the future is greater now than ever before. The world needs a new vision that can mobilize people everywhere to achieve higher levels of cooperation in areas of mutual interest. The foundation of UN some fifty five years ago was an expression by world leaders towards a new world wherein the international behavior and governance was about to begin. The domination of power blocks and less respect for use of UN forum for vested interest has curved the UN role. The potentialities of international organization led by UN are immense in this regard though not utilized to its full potential. At this new millenium every ones expectations are of more peaceful world order. But the natures of conflicts in future days are likely to be more diverse and complicated to be handled by UN. The causes of these conflicts will be mainly of race for nuclear power, global militarization, prolong economic sanction on...

Words: 12831 - Pages: 52