Free Essay

Research Proposal on Impulse Buying Behaviour

In: Business and Management

Submitted By Shubhangee
Words 3288
Pages 14
RESEARCH PROPOSAL | To study the relation between the various types of consumers, according to VALS segmentation and the consumer impulse buying behavior. | |


Executive Summary | 3 | Background of the problem | 3 | Problem Statement | 4 | Research Objectives | 4 | Review of Literature | 4 | Segmentation Plan | 5 | Research Hypothesis | 6 | Research Design | 6 | Results and Practical utility of the research | 6 | Scheduling the research | 7 | Results and outcomes of the research | 7 | Glossary of Terms | 8 | References | 9 | 1. Executive Summary

The vibrant and exotic atmosphere of Delhi local markets can make shopping lots of fun. One of the biggest sectors is apparel sector. Local apparel markets in Delhi sell hundreds or thousands of products daily. It is not only famous in Delhi but people from all over India do their wedding shopping from Delhi shops which are cheap and of new fashion. People do planned as well as unplanned shopping from these local shops. It is usually seen that buyers purchase products which they have not planned and this phenomenon of unplanned purchasing is termed as impulse. There are many factors which lead to unplanned or impulsebuying. This leads us to determine the factors that lead to impulse buying behaviour in consumers as well as to determine which segment (based on VALS classification scheme) of consumers show the most impulse buying behaviour.

2. Background of the problem

All over the world people prefer buying from local markets which provides cheap and reliable products. Shop owners try to exploit impulses, which are associated with the basic need for instant satisfaction. A buyer in the shopping store might not specifically be shopping for the clothes. However, attractive clothing items displayed at prominent places will certainly attract buyer’s attention and trigger impulse buying behaviour in them. There are many factors that lead to impulse buying behaviour. Many researches have been done in this field to determine the factors.Situational factors are the external factors coming from the shopping environment when buyer comes into contact with particular visual stimuli (product or promotion) that create the unplanned purchase. At that instant the shopper may feel a sudden need to purchase a particular product that has attracted his/her attention (Youn, 2000). Some researchers attach more importance to the influence of individual characteristics of shoppers believing that individual behaviour is consistent in particular situations. On the other hand, advocates of situational variables stress that consistency in behaviour alters depending on situation. Namely, some studies reveal that consumer behaviour is conditioned by situation (Belk, 1974; Mattson & Dubinsky, 1987) ranging from 4% to 43% of total behavioural variance, which points to the situational variables as the very reason for the change in stability of individual factors (Mattson & Dubinsky, 1987). According to Belk (1974, p. 157) situation is a set of all the factors ''particular to a time and place of observation which do not follow from a knowledge of personal (intra-individual) and stimulus (choice alternative) attributes, and which have a demonstrable and systematic effect on current behaviour.'' Thus Belk’s taxonomy of situational factors includes five elements: (1) physical surrounding, (2) social surrounding, (3) time, (4) shopping task and (5) previous conditions with which the consumer enters the shopping surrounding or which result from the shopping surrounding (Belk, 1975). Internal factors of the shopping area or the physical surrounding include: (1) general interior design – colour, lighting, aroma, music, equipment, etc.; (2) arrangement of equipment and merchandise within the store; (3) display of merchandise; (4) point of sale promotional materials (Mihić, 2002., p. 82.). In addition to this, the temperature and presence of other people in the surrounding (Coloma &Kleiner, 2005), i.e. social shoppers. Moreover, the more time is available, the higher is the chance for unplanned buying (Iyer, 1989; Iyer et al., 1989; Herrington and Capella, 1995; Nicholls et al., 1997; Underhill, 1999, Anić&Radas, 2006(a),) especially when there is no buying task (Beatty & Ferrell, 1998). Other additional buying motivators are the price discounts or sales (Parsons, 2003; Virvilaite et al., 2009); store accessibility and sales staff (Aylott& Mitchell, 1998) as well as the location (Hart & Davies, 1996).
We will try to determine the factors that lead to impulse buying behaviour in consumers. Also, we will determine which segment shows maximum impulse buying behaviour.The consumer segmentation has been done on the basis of VALS classification scheme.

3. Problem statement

To identify the factors that cause impulse buying behaviour in consumers and identify the consumer segment in VALS framework which shows highest impulse buying behaviour in the local apparel market.

4. Research Objectives

a. Identifying consumers of various groups according to VALS Segmentation and Framework. b. To study the buying pattern of apparel consumers across various groups. c. To study the relationship between shopping lifestyle of consumers, fashion involvement of consumers, pre-decision stage and post-decision stage of consumer purchase behaviour with the attitudinal and behavioural aspects of impulse buying behaviour. d. Define the factors that lead to impulse buying behaviour. e. Determine the consumer segment (segmented on VALS classification scheme) which shows maximum impulse buying behaviour.

5. Review of Literature

Consumers buy products and services and seek experiences that fulfill their characteristic and give shape, substance, and satisfaction to their lives. An individual's primary motivation determines what in particular aboutthe self or the world is the meaningful core that governs his or her activities. Consumers are inspired by one of three primary motivations: ideals, achievement, and self-expression. Consumers who are primarily motivated byIdeals are guided by knowledge and principles. Consumers who are primarily motivated by achievement look for products and services that demonstrate success to their peers. Consumers who are primarily motivated by self-expression desire social or physical activity, variety, and risk.

Marketing and consumer researchers over the period of forty years have tried to grasp the concept of Impulse buying and defined this terminology in their own perspectives, for which some research findings are discussed here. In a research conducted by Cobb and Hoyer (1986), impulse buying was defined as an unplanned purchase and this definition can also be found in the research of Kollat and Willett (1967). In another research by Rook (1987) reported that impulse buying usually takes place, when a consumer feels a forceful motivation that turns into a desire to purchase a commodity instantly. Beatty and Ferrell (1998) defined impulse buying as instantaneous purchase having no previous aim or objective to purchase the commodity. Stern (1962) found that products bought on impulse are usually cheap. Shopping lifestyle is defined as the behavior exhibited by purchaser with regard to the series of personal responses and opinions about purchase of the products as reported by Cobb and Hoyer (1986). They find that shopping life style and impulse buying behavior are closely related but only in the case of impulse buyers. The study also states that impulse purchasers fell in the middle as of the measurement tools used by the researchers, indicated that purchasers will not pick the first brand they spotted in the shopping mall.

In researches conducted by Cha (2001); Han et al., (1991); Ko (1993) it is reported that impulse buying behavior regarding fashion products are associated with patterns like chaste, repeated emotions as well as fashion-oriented impulse buying behaviors. These facts were also quoted by Park et al. (2006). The definition of fashion involvement basically relates to apparel associated with fashionable outfits. The findings of Han et al. (1991) quoted in response to fashion involvement of consumers, that it might enhance fashion-oriented impulse buying behaviors among those who habitually wear fashion outfits. Fairhurst et al. (1989) andSeo et al. (2001) found a direct association among fashion involvement and apparels purchase. Positive emotions are defined as affects and moods, which determine intensity of consumer decision-making reported by Watson and Tellegen (1985). Park (2006) found a positive relationship of positive emotions, fashion involvement and fashion-oriented impulse buying with the overall impulse buying behavior of the consumers. Ko (1993) reported that An Empirical Study of Consumer Impulse Buying Behavior in Local Markets 525 positive emotions may result into fashion related impulse purchase. The researches of Beatty and Ferrell (1998); Husman (2000); Rook and Gardner (1993); Youn and Faber, (2000) found that emotions strongly influence buying behaviors, which result into consumer impulse buying. Babin and Babin (2001) found that in stores consumer’s purchasing intentions and spending can largely be influenced by emotions. These emotions may be specific to certain things for example, the features of the items, customer self-interest, consumer’s gauge of evaluating items and the importance they give to their purchasing at a store. Piron (1993) found that the total of nine items, a combination of pre-decision and post-decision stages indicators, resulted into high significant differences and the values of correlations for unplanned purchases done by consumers resulted into higher value as compared to purchases done by consumers on impulse. Their study indicated that out of total questionnaires distributed which were 361, 53 were unplanned purchasers and 145 were impulse buyers (total= 198)

6. Segmentation Plan:
The sampling plan will depend upon the segmentation as per the VALS Segmentation. The VALS segmentation describes the consumers on the basis of values and life style in eight categories: Thinkers, Believers, Strivers, Achievers, Innovator, Experiencers, Makers and Survivors.
Since the scope of the study is to identify the segment most indulged into impulse buying as well as identifying the appropriate sample from the population. In the initial phase, the questionnaire will be circulated among 600 people to identify 30 sample units for each category. The study shows that out of 100 people 5% belong to the two ends of the continuum i.e. Achievers and Survivors. Thus 600 questionnaires will be taken for study.
The questionnaire will be distributed on the basis of convenience sampling which is a non-probabilistic sampling design.
This questionnaire consist of two parts Part A and Part B. Out of the 600 questionnaire Part A will be evaluated and based upon the characteristics according to the VALS framework 30 sample units from each category will be culled out and then Part B will be evaluated which gives us an insight into the buying habits and other preferences and perceptions.
‘Consumer Behaviour By Leslie lazurknuk and Leon G Schiffman’
We will also take into consideration that in case we do not get the required sample of 30 each we will again as per the requirement go for the next phase of the sampling in order to get the require sample.


Based on the analysis above, the following hypothesis can be stated-
H0: Strivers show the maximum relation to impulse buying behaviour.
H1: Strivers show the minimum relation to impulse buying behaviour.
The testing of the hypotheses is confined to the primary data collected from the area of New Delhi.

The impulse buying behaviour in apparels is a result of certain factors. Based on previous literature below are the factors that might lead the consumers to impulse buying behaviour:
(1) physical surrounding, (2) social surrounding, (3) time (4) shopping task and (5) previous conditions with which the consumer enters the shopping surrounding or which result from the shopping surrounding (6) general interior design – colour, lighting, aroma, music, equipment, etc.; (7) arrangement of equipment and merchandise within the store; (8) display of merchandise; (9) point of sale promotional materials
We will determine the major factors that contribute to impulse buying in Delhi local apparel market.
There are certain extraneous variables which drive the impulse purchase in apparels like: festive season, promotional activities (sale and discount), slowdown in economy, declining wages, nature of the job.
The research will take place in the markets of Delhi frequented by people from all income groups and then we will identify the buying behaviour of different segments like Innovators, Thinkers, Believers, Achievers, Strivers, Experiencers, Makers and Survivors. The places identified for undertaking survey are Khan Market, South EX – 1 & 2, DLF Place, Select Citywalk, Ansal Plaza and Cannaught Place.
Stage1: This phase consists of questionnaire designing for culling out the appropriate sample. The sampling is done on the basis of VALS framework. The questionnaire will be circulated among 600 respondents to take 30 sample units for each category as describes in the VALS framework.
This will be an exploratory study.
Stage2: The questionnaire will be analysed and 240 sampling units are identified. Since there are eight categories and we intend to take 30 units of each category.
Stage3: The sample so obtained will be used for drawing the conclusion by using appropriate statistical tools like factor analysis and regression analysis.

Consumers are very careful with the amount of money that they spend on any given day. But, they may also, however, make occasional impulse purchase. They buy goods without premeditation or planning.
In the consumer's daily life, unplanned impulse buying behavior accounts for a large proportion. Impulse buying behavior of consumer is quite high, but they tend to impulse buying for their own behavior without consciousness. Especially since the wide spread use of credit and debit card, people tend to purchase the product that they are tempted towards thinking that the money has to be paid later.

Marketing divisions exist solely to develop ways to encourage impulse purchases. They create point-of-sale advertising plans that are intended to increase the likelihood of spontaneous purchases. Many of these campaigns can be experienced within the checkout lines at various stores, suggestive sales made by advertisers or food sellers, or pop-up advertisements on websites. Given the link to negative emotions and potentially harmful consequences, impulse buying may be viewed as problematic consumer behavior.


S.NO. | Activity | Time (in day(s)) | | 1 | Creating the questionnaire for consumers | 3 | | 2 | Receiving the questionnaire responses | 6 | | 3 | Interpreting and Collating the data | 3 | | 4 | Collating and tabling the Responses | 4 | | 5 | Evaluating using Statistical tools | 3 | | 6 | Reporting | 2 | | | TOTAL | 21 | |

The factors having the highest degree of correlation would be the ones which influence the impulse buying behaviour of the consumer the most. These would be the primary factors. The research data analysis would also help in identifying the Income group segment which shows highest impulse buying behaviour. The research would identify the factors affecting the Impulse buying behaviour of a consumer. On this basis we would identify the VALS segment which shows maximum impulse buying behaviour. Thus, with the help of this study, we would be able to state the personality characteristics that influence the impulse buying behaviour the most.


1. Impulse Buying Behavior - It is an unplanned decision to buy a product or service, made just before a purchase. 2. Local Market -Clients and customers who will buy a product in the region or area in which it is produced. 3. Buying pattern -Typical manner in which consumers purchase goods or services (or firms place their purchase orders) in terms of amount, frequency, timing, etc. 4. Consumer Segmentation – We have used VALS Consumer segments for our research. VALS classified the population into eight distinctive subgroups (segments) based on consumer responses to both attitudinal and demographic questions. Below are the segments: a. Innovators - Innovators are successful, sophisticated, take-charge people with high self-esteem. Because they have such abundant resources, they exhibit all three primary motivations in varying degrees. They are change leaders and are the most receptive to new ideas and technologies. Innovators are very active consumers, and their purchases reflect cultivated tastes for upscale, niche products and services. b. Thinkers - Thinkers are conservative, mature and satisfied customers who look for durability and value in the products they buy. They tend to base their decisions on firmly held principles. So they are very hard targets for competitors. Even they refer the brand to their friends/relatives, if they are really satisfied with content. c. Believers – Believers are strongly traditional and respect rules and authority. Because they are fundamentally conservative, they are slow to change and technology averse. They chose familiar products and established brands. d. Achievers – Achievers have goal-oriented lifestyles that center on family and career. They avoid situations that encourage a high degree of stimulation or change. They prefer premium products that demonstrate success to their peers. e. Strivers – Strivers are trendy and fun loving. They have little discretionary income and tend to have narrow interests. They favour stylish products that emulate the purchase of people with greater material wealth. f. Experiencers – Experiencers appreciate the unconventional. They are active and impulsive, seeking stimulation from the new, offbeat and risky. They spend a comparatively high proportion of their income on fashion, socializing and entertainment. g. Makers – Makers value practicality and self-sufficiency. They choose hands-on constructive activities and spend leisure time with family and close friends. Because they prefer value to luxury, they buy basic products. h. Survivors – Survivors lead narrowly focused lives. Because they have the fewest resources, they do not exhibit a primary motivation and often feel powerless. They are primarily concerned about safety and security, so they tend to be brand loyal and buy discounted merchandise. 5. Fashion involvement: In the context of consumer activity and fashion clothing, Fashion involvement is defined as the extent to which the consumer views the extent to which the consumer views the focal activity as the central part of their life, a meaningful and engaging activity in their life. High fashion clothing involvement implies greater relevance to the self (O'Cass, 2000).(fashion clothing consumption: antecedents and consequences of fashion clothing involvement, AronO'Cass, 2000) 6. Pre-decision stage - According to the differentiation and consolidation theory of decision making process by Swenson (1992, 1996), Pre-decision stage entails the processes of differentiation of an initially chosen alternative from the other alternatives. 7. Post-decision stage - It is the consolidation stage where the consumer tries to support the implementation of the decision and to protect the decision maker from regret at having made the wrong decision.(Decision making: cognitive models and explanations By Rob Ranyard, W. Ray Crozier, Ola Svenson) 8. Attitudinal aspect of consumer behavior - Attitude is defined as a mental, emotional or rational predisposition with regard to a fact, state, person or an object. Attitude is one of the psychological factors that influence consumer behavior. In the context of consumer behavior, the attitude of buyers towards all the relevant attributes of a product or services as well as the marketer and markets.

13. References

1. Babin, B. J. and Babin, L. (2001), “Seeking something different? A model of schema typically, consumer affect. Purchase intentions and perceived shopping value”, Journal of Business research, Vol. 54 No.2, pp. 89-96. 2. Beatty, S. E. and Ferrell, M. E. (1998), “Impulse buying: modelling its precursors”, Journal of retailing, Vol. 74 No. 2, pp. 169-191. 3. Bellenger, D. D., Robertson, D. and Hirschman, E. (1978), “Impulse Buying Varies by Product,” Journal of Advertising Research, 18 (December), 15-18. 4. Cha, J. (2001),”Planning and Unplanned apparel purchase typology and related variables”, unpublished thesis, Seoul National University, Seoul (consult Park link). 5. Cobb, C. J. and Hoyer, W. D. (1986),”Planned Versus Impulse Purchase Behavior”, Journal of Retailing, Vol. 62 No.4, pp. 384-409. Retrieved, May 16, 2007, from 6. Dittmar, H. and Drury, J. (2000), “Self-image – is it bag? A qualitative comparison between ordinary and excessive consumers”, Journal of Economic Psychology, Vol. 21 No. 2, pp. 109-142. 7. Du Pont, D. N and Company. (1965), Consumer Buying Habits Studies, Wilmington, DE DuPont De Nemours and Company.…...

Similar Documents

Free Essay

Impulse Buying Behaviour

...COLLEGE STUDENTS’ APPAREL IMPULSE BUYING BEHAVIORS IN RELATION TO VISUAL MERCHANDISING by JIYEON KIM (Under the Direction of Dr. Brigitte Burgess) ABSTRACT Due to increasing competition and the similarity of merchandise, retailers utilize visual merchandising to differentiate their offerings from others’ as well as to improve the desirability of products. The purpose of this research is to examine the relationship between college students’ apparel impulse buying behaviors and visual merchandising. The result of the present study proves that there is a pivotal relationship between college students’ impulse buying behaviors and two type of visual merchandising practices: instore form/mannequin display and promotional signage. This study provides information as to why visual merchandising should be considered an important component of a strategic marketing plan in support of sales increase and positive store/company image. This study also provides insights to retailers about types of visual merchandising that can influence consumers’ impulse buying behaviors. INDEX WORDS: Impulse buying behavior, Visual merchandising COLLEGE STUDENTS’ APPAREL IMPULSE BUYING BEHAVIORS IN RELATION TO VISUAL MERCHANDISING by JIYEON KIM BS, The Catholic University of Korea, Republic of Korea, 1991 BFA, American Intercontinental University, 2000 A Thesis Submitted to the Graduate Faculty of The University of Georgia in Partial Fulfillment of the Requirements...

Words: 10861 - Pages: 44

Free Essay

Impulse Buying

...Running head: CAUSES OF IMPULSE BUYING Impulse Buying EN1320 ITT Technical Institute Impulse Buying Everyone does it from time to time. I’m talking about acting upon impulse. In some cases, impulsive actions can be harmless or even rewarding. This is usually not the case though when it comes to making impulsive purchases. Studies have shown that on average, between 50 and 65 percent of items purchased while shopping we’re not on their lists, and we’re bought out of impulse. The question at hand is why, and this is what I am going to try and answer. Impulse buying begins a downward spiral that, if not corrected, ends with owning up to unexpected and undesired consequences that can be very detrimental and life changing. As defined by (2012), impulse buying is the buying of merchandise on impulse, rather than premeditation. Not a lot is known about the causes of impulse buying, and they have seemed to change over the years with evolving technology. One factor that has always been prevalent throughout time in driving spontaneous purchases is “sales prices”. When a customer thinks they can save money on an item, whether it’s on their list or not, they will more often than not give it a look over and consider making the purchase. The Yankee Group and Ernst & Young conducted surveys where they asked people why they would make impulse purchases on the web. According to The Yankee Group (November, 2000), 75% of survey respondents indicated that a......

Words: 1573 - Pages: 7

Premium Essay

Research Proposal on Impulse Buying Behaviour

...Thesis Proposal | Factors affecting the levels of Impulse Buying Behavior | Shristi Shakya Term VI | Table of Contents Chapter 1 1 Introduction 1 Background 1 Objectives of the Research 2 Statement of problem 2 Research Questions 2 Hypothesis 3 Need of the study 3 Limitations of the research 3 Chapter 2 3 Review of Literature 3 Literature Review 3 Theoretical Framework 3 Chapter 3 3 Research Design and Methodology 3 Research Design 3 Description of Population and Samples 3 Instrumentation 3 Data Collection Procedure: 3 Statistical tools used 3 Measurement: Scaling, Reliability and Validity 3 Bibliography 3 Chapter 1 Introduction Background An impulse purchase or impulse buy is an unplanned decision to buy a product or service, made just before a purchase (Wikipedia). Impulse buying is a sudden, compelling, hedonically complex purchase behavior in which the rapidity of the impulse purchase decision precludes any thoughtful, deliberate consideration of alternatives (Kacen, 2002). The speed of purchase decision prevents from any thoughts, considerations and studying other options or alternatives. Rook (1995) defines an impulse buying as follows: when a consumer experiences a sudden, often powerful, and persistent urge to buy something immediately. The impulse to buy is hedonically complex and may stimulate emotional conflict. The research on impulse buying behavior has many practical benefits and by revealing the......

Words: 3478 - Pages: 14

Premium Essay

Consumer Buying Behaviour

...MARKETING I GROUP ASSINGNMENT [1] UnderstandingConsumer Buying Behaviour through Observation Report Submitted to: Instructor: Prof. Saral Mukherjee Academic Associate: By: Group 12, Section C RishabhBhansali Srishti Shaw Darla Sravan Rahul Dalia Ravish Vasan PrashantYadav On 13 August 2012 OBSERVATION OF CONSUMER BUYING BEHAVIOUR CATEGORY #1: Multi Brand Store SHOP: Croma, Himalaya Mall, Ahmedabad The retail shop had a wide range of products including electronic items, mobile phones and home appliances. The section dedicated to mobile phones featured handsets of major brands like Apple, Samsung, Nokia, HTC, Sony and Motorola. Customers had a wide range of models to choose from in each of these brands. Individual brands were segregated from each other and within most brands the price of handsets varied considerably ranging from a few thousands for the low end phones to nearly half a lakh for the latest models of the premium brands. We observed the buying behaviour of some customers in the showroom, summary of which is given below: * Some college students had arrived in groups. They dabbled with the latest models of different brands. They appeared to be cognizant of most of the newer features in the brands they were looking at. However, it was quite clear that they had no intention of buying anything. They did not enquire about the prices, spent not more than 5 minutes on a particular brand and mostly seemed interested in the cursory features of the......

Words: 1841 - Pages: 8

Premium Essay

Impulse Buying

... * * * Impulse Buying: Its Relation to Personality Traits and Cues Seounmi Youn, University of Minnesota Ronald J. Faber, University of Minnesota ABSTRACT - Much of the work on impulse buying has been concerned with defining and measuring the concept. Less effort has been directed toward determining the factors that underlie the tendency to buy impulsively. This study looks at the relationship between impulse buying tendencies and three general personality traitsClack of control, stress reaction, and absorption. Additionally, this study identifies several different types of internal states and environmental/ sensory stimuli that serve as cues for triggering impulse buying. Internal cues include respondents’ positive and negative feeling states. Environmental/sensory cues encompass atmospheric cues in retail settings, marketer-controlled cues, and marketing mix stimuli. Relationships between the three personality traits and specific impulse buying cues are also examined, along with differences among high and low impulse buyers in their sensitivity to various cues. [ to cite ]: Seounmi Youn and Ronald J. Faber (2000) ,"Impulse Buying: Its Relation to Personality Traits and Cues", in Advances in Consumer Research Volume 27, eds. Stephen J. Hoch and Robert J. Meyer, Advances in Consumer Research Volume 27 : Association for Consumer Research, Pages: 179-185. Advances in Consumer Research Volume 27, 2000      Pages 179-185 IMPULSE BUYING: ITS RELATION TO......

Words: 5288 - Pages: 22

Premium Essay

Research Business Proposal

...| The Learning Business Research Proposal | | Research & Decision-Making for Business/Business Research Methods | | The Learning Business Research Proposal | | Research & Decision-Making for Business/Business Research Methods | The Learning Business Research Proposal Research & Decision-Making for Business/Business Research Methods 1. Analyzing the Business Decision or Problem Businesses currently face a change in the consumer landscape as generation Y consumers (persons born between the years 1982 and 1994) have the capacity to dominate the economy. It is important for companies to recognise generation Y’s behaviours, attitudes, characteristics and influences in order to “create and develop new business opportunities to remain competitive and generate profits.” Sullivan, D. P. (2004). However, this is proving difficult for businesses as the incentives behind generation Y consumption practices and preferences remain obscure. The following proposal intends on focusing on this division by examining the consumption behaviour of generation Y individuals. The findings concluded that generation Y consumerism was driven by issues in conjunction with but not limited to social trends, personal preferences and digital media and technology. Key Concepts: Throughout the investigation various research articles presented themes that influenced Generation Y consumer decision-making styles including: • Freedom • Finding yourself • Blend......

Words: 2765 - Pages: 12

Premium Essay

Online Buying Behaviour

...EXECUTIVE SUMMARY The project focused on finding out the Online Buying Behaviour of consumers between the age group of 18-30 years. The stated objective of the study was further broken down to secondary objectives which aimed at finding information regarding the popular product categories, frequency of purchases, average spending, factors affecting buying decision process etc. The exploratory research was carried out with 20 respondents with a set of 12 open ended questions. The exploratory findings helped us in determining the key factors which needed to be further explored for research. The secondary research questionnaire designed had 9 questions and was administered to 100 respondents. Each of the questions was designed to satisfy at least one of the secondary objectives of the research. The response format was of a mixed variety which also helped in better determination of outcomes. Post data reduction, Cross tabulation was used for analyzing the causal relationship between different pairs of factors. ANOVA was also applied to a pair of factors. The Regression Analysis between the dependent variable “Average Amount spent per purchase made online” and the independent variables of Frequency of Purchase of products and services online, owning a Credit Card, Marital Status, Education and Age, was done.. Then, Cluster Analysis was done on the data and based on the responses; we could divide the respondents in three clearly distinct groups. We named them: Confident Online......

Words: 9512 - Pages: 39

Premium Essay

Onlie Buying Behaviour

...INTRODUCTION Consumer’s decision-making process has changed with the introduction of the Internet as an alternative channel for shopping. Online shopping is the process of buying and selling products, services, and information over computer networks The new wave of consumerism coupled with increasing urbanization and burgeoning middle class with paradigm shifts in their demographic and psychographic dynamics have driven consumers frequently to use retail websites to search for product information and/or make a purchase of products. Presently, Internet retailing in India is growing by 29 per cent CAGR and expected to be 48 per cent and the same is valued as INR 27 billion by 2010 from INR 4 billion in 2005–6 . Web shopping is envisioned as an alternative retail channel for various conspicuous reasons such as speed of transaction, selection and price, convenience, time and space neutrality, choice, fun and enjoyment, easy and comfortably obtained information about products and services(Rowley 1996; Donthu and Garcia 1999). The consumer behaviour in Internet retailing is influenced by a variety of factors comprising consumers’ trust in Internet shop based on perceived size and reputation of its physical store network, perceived privacy and quantum of risk, perceptions of convenience as manifested by the opportunity to shop at home for twenty-four hours in seven days a week (Hofacker 2001). The web store environment and shopping enjoyment mostly influence shoppers’......

Words: 641 - Pages: 3

Premium Essay

Consumer Buying Behaviour

...Department of Marketing, Strategy and Entrepreneurship, Enschede, The Netherlands. Keywords Internet marketing, Worldwide web, Online operation, Consumer behaviour, Buying behaviour The consumers” buying behavior has been always a popular marketing topic, extensively studied and debated over the last decades while no contemporary marketing textbook is complete without a chapter dedicated to this subject. The predominant approach, explaining the fundamentals of consumer behavior, describes the consumer buying process as a learning, information-processing and decision-making activity divided in several consequent steps: (1) Problem identification. (2) Information search. (3) Alternatives evaluation. (4) Purchasing decision. (5) Post-purchase behavior (Bettman, 1979; Dibb et al., 2001; Jobber, 2001; Boyd et al., 2002; Kotler, 2003; Brassington and Pettitt, 2003). A distinction is frequently made between high and low involvement purchasing, implying that in practice the actual buying activity can be less or more consistent with this model, depending on the buyer’s perceived purchasing risks. High or low degree of involvement is also a question of buyer experience; products purchased for the first time, in general, require more involvement than frequently purchased products (Boyd et al., 2002). Next to identifying the steps of the buying process and the potential role of marketing in each stage, marketers are eager to comprehend how purchasing choices and decisions are made,......

Words: 10668 - Pages: 43

Premium Essay

Research Proposal

...Table of content: 1. Title……………………………………………………….3 2. Introduction …………………………………..……..…….3 2.1. Aims of Research…………………………….…3 2.2. Research Objective…………………………..….4 3. Research Question……………………………………..…4 4. Hypothesis of the study………………………………..…5 5. Literature Review……………………………………..….5 6. Research Strategy and Methodology………………….….7 6.1. Primary data research method………………………….…7 6.2. Secondary data research method………………………….7 6.3. Research Approach……………………………………..…8 6.4. Literature survey…………...…………………………...…8 6.5. Data collection and sampling…………………………...…8 For primary data research………………….……8 For secondary data research………………….……9 6.6. Data Analysis………………………………………………9 7. Logistical and ethical consideration……………………9 8. Proposed Outcomes……………………………………...10 9. Planned timetable for completing dissertation……….....10 10. References ……………………………………………….11 11. Appendix…………………………………………………12 1. Title: Advertisement and its impacts on consumer buying behaviour; In case of Dominos Pizza Company. 2. Introductions: Advertisement plays a vital role in the business of any organisation. This is simply the medium of communication and delivering paid message from an organisation to customers regarding their products. Also, it is the strategy of a company for the promotion of product by gaining the attention of consumers towards itself and sometimes recalling the product in customer’s mind. Today, most of the products come with the advertisement......

Words: 2576 - Pages: 11

Premium Essay

Research Proposal

...Table of Contents Introduction: 1 Research Aim: 2 Research Objectives: 3 Research Questions: 3 Literature Review: 4 The Methodology: 6 Design of Research 6 Research Philosophy: 7 Research Approach: 7 Data Collection: 7 Sampling 8 Data analysis 8 Ethical concerns: 8 Limitation of the Study: 9 Timetable through Gantt chart: 9 Accessibility issues: 10 Strength of anticipated findings and how they relate to aims and objectives of study: 10 Part-B Title: Employee motivation and its impact on employee performance, a case of Tesco, UK Introduction: Employee motivation is demarcated as the inclination or exertion applied by the worker in demand to accomplish objectives of the association and this occurrence of motivation is widespread and outcomes because of some disappointed requirements of the worker. (Armstrong, 2009) The elementary motivation procedure has four phases; a single has assured fondness and fascinations and hatreds that he/she desires to accomplish. When these requirements and yearnings are not pleased, a determination or motivation is shaped in that individual to attain that aim. Motivating the employees is thoroughly connected to the customer’s contentment and retention. If the worker is not motivated in workplace and is not pleased to the job that he/she is executing then he will not be capable to aid the consumer with packed commitment and decency. Consumer’s satisfaction is heavily reliant on......

Words: 2737 - Pages: 11

Premium Essay

Advanced Marketing Research Theory : a Marketing Research Proposal

...impact it has on consumer buyer behaviour. Impulse buys are a form of consumer buyer behaviour but could it be that these buys are purchases that are fueled by emotion and desire, for instant gratification and not just a spontaneous urge. Research shows (Shaw, 2014) us that in fact we are drawn out of a subconscious state of being into a conscious one when that “impulse” to buy something not on our list occurs. “Consumer behaviour is the study of individuals, groups, or organizations and the processes they use to select, secure, and dispose of products, services, experiences, or ideas to satisfy needs and the impacts that these processes have on the consumer and society” (Kuester, 2012). This proposal is going to look at different influences and how these influences affect consumer buyer behaviour. Objectives: This proposal is going to establish to what extent the effects of in store advertising and shelf space/product locations have on consumers buying behaviour 1. To examine how in store advertising effects the consumer buying behavior. 2. To determine the effect of shelf space / product locations on consumer buyer behaviour. Further detailing on the above objectives: 1. To examine how in store advertising effects a shoppers buying behaviour This objective is to prove the relationship between how in store advertising such as promotions through price cuts, samples, digital signage etc, have the power to influence the buying behaviour of a shopper, causing them......

Words: 6025 - Pages: 25

Free Essay

Buying Behaviour

...installation and training costs. For a more advanced system with work flow and integration with other business systems, you may expect to pay $25,000 or more plus installation and training costs. Most vendors will also charge 20% or so for annual maintenance and support on in-house systems. Other notes on costs With most systems, both hosted and in-house, your costs will increase with your usage - generally based on the amount of information stored or the number of users, or a combination of both. Find out if unlimited phone support is included with your software or if support costs extra. Prevent creeping costs. If possible, put into writing how you plan to use your system and have your vendor confirm in writing that the system you are buying includes all required functionality.  Is document scanning the right thing to do with my documents? When considering whether or not to spend time and money scanning your documents, it is important to distinguish between your company's existing "back-files" and new documents that will be created or received by your company "day-forward." Day-forward files For the day-forward variety, scanning almost always makes sense since the amount of time it takes to scan documents is roughly the same as the time it takes to file documents away physically - and there are quite a few advantages to a paperless filing system. Back-files Document scanning often does not make sense for existing back-files. In addition to having already done......

Words: 3619 - Pages: 15

Premium Essay

Research Proposal

...Research Proposal 1. Introduction The growing globalization is not only bringing new competitors, but also exposing consumers to a wide range of foreign products and offering more purchase decision choices. Consumers are paying more attention to the origin of products as part of their evaluation and purchasing decision process (Bhuian, 1997;Ettenson & Klien, 1998; Katsanis & Thakor,1997). Given that giant Myer wants to expand their business in Australian market in the next three years, the management team must identify right strategies such as possible new sources of revenue and new market segments, to increase the revenue coming from current sources. In order to differentiate itself in a highly competitive market as well as generate revenue in many ways, understanding the key target markets will be very important as well as establishing a clear vision as to which direction the company should head to in the future. 2. Problem Statement & Research Objectives 2.1 Background information A recent survey by the accounting firm BDO (2014) revealed that Australian retailers are growing revenue slower than their international peers. Myer, as one of the many other traditional Australian retailers, is lagging behind its competitors in key financial measures, such as revenue growth and target market. Furthermore, there is an increasing growing trend and demand for imported products to Australia in the past five years (appendix 1), which can be attributed to the......

Words: 2273 - Pages: 10

Premium Essay

Buying Behaviour

...leader will not have an intention too seeks for a credit as he will give and share the credits with all of his followers for their effort toward the jobs and for the company. A leader will also motivate and give a spirit for this team to do better in the future, and adding up more positive impact towards whatever they do. As a conclusion, we can say there is a huge difference between a manager and a leader, as each of them will have their own personality and way to lead a people. We also can conclude that, all the manager are actually a leader, and no all the leader is not a manager. The leader’s characteristic must have in the manager to become a great leader. According to Matt Barney founder and CEO of LeaderAmp said "Leadership is the behaviour that brings the future to the present, by envisioning the possible and persuading others to help you make it a reality" (Helmrich, 2015). Task 3: Explain leadership styles to be used when there are conflicts in the company “Autocratic leadership, also known as authoritarian leadership, is a leadership style characterized by individual control over all decisions and little input from group members. Autocratic leaders typically make choices based on their own ideas and judgments and rarely accept advice from followers. Autocratic leadership involves absolute, authoritarian control over a group” (Cherry, 2015). An autocratic is one of leadership style that control totally the decision in an organization and control over the......

Words: 6100 - Pages: 25