Quality Tools

In: Business and Management

Submitted By Teddy1986
Words 2693
Pages 11
Know the Laws. Use the Tools. Profit.

Factory Physics® Principles for Managers—Fourth in a
Series
A series of articles designed to help managers and executives better control and optimize their operations through a solid understanding of the practical science that governs their environments.

Managing Variability
Variability is an unavoidable fact of life that is best managed through understanding the tradeoffs it presents. Variability is a double-edged sword—it can be good, e.g. having more than one product to offer to your customers, or variability can be bad, e.g. machine breakdowns or order cancellations. As an executive, your strategic solutions for managing variability in your environment are two fold:
First, determine the amount of “good” variability that you require to be successful in your market and
Second, determine the lowest cost combination of buffers (inventory, capacity and time) and efforts at reduction of “bad” variability to ensure you succeed in your market.
For most manufacturing and supply chain managers, the luxury of setting demand levels and product offerings is not one of your options. However, Factory Physics principles provide practical scientific relationships such as the VUT equation and practical buffer management strategies for getting the best possible performance out of the operations in your span of control. In any case, the key to success is in understanding the effects of variability on value stream behavior and then managing the tradeoffs to your advantage.
To review, the Factory Physics framework starts with a fundamental definition of a value stream: a value stream is a structure of flows and stocks providing transformation to meet demand (see “Defining a Value Stream” in the third article in this series). The most profitable situation is when demand and transformation are completely synchronized.
Unfortunately, perfect…...

Similar Documents

Quality Management Tools for Organizational Excellence

...Quality Management Tools for organizational Excellence MGT/449 July 14, 2012 Steven Kohorst Quality Management Tools for organizational Excellence It is important for business management to adopt the concept of total quality management. Total quality management is a business practice for companies to ensure quality in products and services. Companies can make business more effective and customer oriented using total quality management tools. This paper will discuss a case provided in chapter 15 of the book reading (Goetsch & Davis, 2010). Cignet Plastics for years has been featured and known as a favored supplier for major producers of model airplane kits. The company is a contract plastics die- casting house with a large amount of clients. Through audit findings there has not been any changes to the company process and defect rates have increased on the parts the company produces. Quality Assurance informs the president that the defects are some variation related to an assignable cause. The president to explain the situation has called me; he believes that the company process needs to be changed to eliminate the number of defects. In business today it is important for managers to employ process thinking for company success. Managers are constantly called for decisions and problems solving. Employees do not always analyze the situation or processes carried out and believe processes cannot be improved. Quality tools...

Words: 918 - Pages: 4

7 Quality Control Tools

...Seven Quality Control Tools 1        1. 2. 3. 4. 5. 6. 7. Pareto analysis Flowcharts Check sheets Histograms Scatter diagrams Control charts Fishbone diagram 2  Vilfredo Pareto was an Italian economist who noted that approximately 80% of wealth was owned by only 20% of the population. This was true in almost all the societies he studied. 3 1. Pareto analysis      Choosing the Most Important Changes to Make Pareto analysis is a very simple technique that helps you to choose the most effective changes to make. It uses the Pareto principle - the idea that by doing 20% of work you can generate 80% of the advantage of doing the entire job. Pareto analysis is a formal technique for finding the changes that will give the biggest benefits. It is useful where many possible courses of action are competing for your attention. 4   It is a statistical technique in decision making that is used for selection of a limited number of tasks that produce significant overall effect. It uses the Pareto principle - the idea that by doing 20% of work you can generate 80% of the advantage of doing the entire job. Or in terms of quality improvement, a large majority of problems (80%) are produced by a few key causes (20%). 5    Pareto analysis is a formal technique useful where many possible courses of action are competing for your attention. Basically, it consists of estimating the benefit delivered by each......

Words: 1812 - Pages: 8

Tool

...Analysis Tools 1. Comparative financial statement analysis We can get information about accounting changes and direction, speed, and extent of trends from period to period, which reveal in balance sheets, income statements, or statements of cash flows. There are two popular comparative analysis techniques: ① Year-to year change analysis ② Index-number trend analysis Year-to year change analysis: ·over short time/ period 2-3 years ·provide change in absolute dollar amounts as well as in percentages which all reveal on a individual list ·computation is straightforward E.g. |Item(in millions) |Period 1 |Period 2 |Amount |Percemt | |Net income(loss) |(5000) |1000 |7000 |------- | |Tax expense |3000 |(500) |(3500) |-------- | |Cash |10 |3010 |3000 |30,000% | |Notes payable |------- |8000 |8000 |--------- | |Notes receivable |10,000 |------ |(10,000) |100% | GY company’s change analysis | ......

Words: 1148 - Pages: 5

Quality

...1. How is quality defined? What is the goal of total quality management (TQM)? Why is TQM important? In general, quality may be defined as meeting or exceeding the requirements, needs, and expectations of the customer—whether or not those needs have been articulated. Garvin (1988) identified eight dimensions of quality: 1. Performance: measurable primary characteristics of a product or service 2. Features: added characteristics that enhance the appeal of a product or service 3. Conformance: meeting specifications or industry standards 4. Reliability: consistency of performance over time 5. Durability: useful life of a product or service 6. Serviceability: resolution of problems and complaints 7. Aesthetics: the sensory characteristics of a product or service 8. Perceived: quality: subjective assessment of quality based on cues related to the product Parasuraman, Zeithaml, and Berry (1988), identified five dimensions to service quality: 1. Reliability: ability to perform the promised service dependably and accurately 2. Responsiveness: willingness to help customers and provide prompt service 3. Assurance: employees’ knowledge, courtesy, and their ability to inspire trust and confidence 4. Empathy: caring, individualized attention given to customers 5. Tangibles: appearance of physical facilities, equipment, personnel, and written material TQM is a philosophy that involves everyone in an organization in a......

Words: 9796 - Pages: 40

Tools

...methods used. Another way is to consider the calls for papers and proceedings from the multitude of conferences that exist today. Doing so we find not only a very wide range of topics but also many topics that are in other more established niches. Using just one, but a representative, conference call as an example to illustrate papers for existing niches (Table 1), we find that, for example, number 5, 7, 8, 9, 10, 11, and 12 are examples of such topics. Further, some topics are selfgenerated by the very nomination of “a field” of e-Gov (including 3, 6, 13 and 14). Table 1. Call for Papers for DEXA EGOV 2005 1. Frameworks and guidelines for e-Government and e-Governance 2. e-Government policies, strategies and implementation 3. Methods and tools for e-government research 4. Participation, e-democracy and e-voting 5. One-stop government, electronic service delivery, mobile services 6. International and regional projects, case studies and best practice 7. Administrative process design and change, collaborative activities, legal interpretation 8. Trust and security: provisions and instruments 9. Knowledge management, public information, decision process support 10. Interoperability and standards, semantic standardisation 11. Change management and new organisational arrangements: public-private-partnerships, virtual teams 12. Legal, societal and cultural aspects of e-Government 13. International dimensions: cooperation, comparisons, networks 14. Teaching e-Government Source:......

Words: 8545 - Pages: 35

Tools

...Tools * Zamzar - Online file conversion * Mobi-Pdf - Convert .mobi to PDF to perfection. * Broken File Generator – Blame your faulty computer for your procrastination * CopyPasteCharacter – Online character map for frequently used non-alphabet characters * BigAssMessage – Ensure they get the message * ReadItLater - Save pages to read later * Tinyurl - URL Shortener * L-Mail - Send letters online * WhatTheFont - Match fonts * Tineye - Reverse image search * Sleepyti.me - Sleep calculator * Ninite - Fast way to update/install software * BugMeNot - Find/Share login/passwords to avoid signing up * WhatIsMyIp - Find your IP address * Mailinator - Disposable email account * Scribd - Text hosting * PopURLs - Feed from top stories of news aggregators * 10minutemail - Disposable email account * PrintFriendly - Make webpages printfriendly * EasyBib - Bibliography/Citation Maker * Pipl - Web people search * Pixlr - Online photo editor * Mibbit - Web IRC * ShadyURL - Create alternative "shady" urls * DownForEveryoneOrJustMe - Is google.com down? * Kapersky - Online virus scanner * SynchTube - Watch YouTube videos in sync with your friends * Lipsum - Create filler text * CoolUtils Image Converter - Resize images for avatars * Dropbox - File hosting * MediaFire - File hosting * Ge.tt - File hosting * ZumoDrive - File hosting * DepositFiles - Another file......

Words: 621 - Pages: 3

7 Basic Tools in Quality

...………………………………………….………………………… 2 2.0 The Development of 7 Basic Tools…………………………………………….. 3 3.0 Data Figures ………………………………………..…………………… 3 4.0 Histogram ..………………...…………………………………………………… 5 5.0 Process Control Chart ..………………………….…………………………… 5 6.0 Patero Analysis …………………………………………………………….. 8 7.0 Cause and Effect Diagram ……..………………..……………….……….……. 9 8.0 Trend Analysis ……………………………………………………………………11 9.0 Scatter Diagram…...……………………………………………..………………. 13 10.0 Conclusion…….…………………………………………………………..……... 15 THE SEVEN BASIC QUALITY TOOLS Project Risk, Procurement and Integration Management 1. INTRODUCTION The last two decades have been a period of tremendous turmoil and change in the business environment. Competition in many industries has become worldwide in scope, and the pace of innovation in products and services has accelerated. These changes in business environment have resulted in organisations attempting to transform themselves to become more competitive. Since the early 1980s, many companies have gone through several waves of improvement programs, starting with Just-In-Time (JIT), then moving on to Total Quality Management (TQM), Lean Production, Six Sigma and many other various management programs. Implementing these programmes would require tools for data collection, measure and monitor. There are seven quality control tools which are: * Data figures * Pareto analysis *......

Words: 3093 - Pages: 13

Quality

...EVOLUTION Helping Suppliers Automotive supplier Delphi launched the Quality Focus Supplier (QFS) initiative In 2003. This eight-step program is designed to encourage and enable suppliers to embrace a culture of zero defects and continuous improvement through an unrelenting focus on quality. The results to date have been impressive: a dramatic reduction in nonconforming parts, in problem cases, and in negative impacts to Delphi's facilities or to its customers. to Focus on By Bill Clark, John Chang, and Marcus Chao ays custoincrs bave come to expect levels of quality and delivery that ahnnsi unheard ot a generation ago. Nowbcrc is tbat more evident than in tbe aiBomotive industry, wbere ear buyers cannot escape the blizzard ol t|uality and reliability studies (rom Consumer R^^iorfs, J.I). Powers & Associates, and a host o( comparative Internet sources. At Delphi, we tully embrace tbe higber cxpeetations ot tbe industry and our customers. Our entire organization is committed to excellence and driven not jusl to meet, but to exceed our customers' expectations. We want to be OLir customers' best supplier, and a key element in acbieving tbis is to make sure tbat our culture, including our supply base, bas a "zero-defect" mentality. Tbis means perfection in all that we do: perfect planning, perfect execution, perfect communications, and perfect parts, Tbe ex]iectation is to bave zero quality incidents and zero disruptions. Tbis means providing our......

Words: 4891 - Pages: 20

Seven Tools of Quality

...Cause & effect One of the seven tools of quality, it shows the relationship of all factors (causes) that lead to the given situation (effect). It identifies major causes and breaks them down into sub-causes and further sub-divisions (if any). It is usually preceded by cause-and-effect analysis. Also called fishbone diagram (because of its resemblance to a fish skeleton) or Ishikawa diagram, after its inventor Dr. Kaoru Ishikawa (1915-89) of Tokyo's Mushasi Institute. flow chart a diagram of the sequence of movements or actions of people or things involved in a complex system or activity. Check sheets The check sheet is a form (document) used to collect data in real time at the location where the data is generated. The data it captures can be quantitative or qualitative. When the information is quantitative, thecheck sheet is sometimes called a tally sheet. Histogram a diagram consisting of rectangles whose area is proportional to the frequency of a variable and whose width is equal to the class interval. Pareto charts A Pareto chart, named after Vilfredo Pareto, is a type of chart that contains both bars and a line graph, where individual values are represented in descending order by bars, and the cumulative total is represented by the line. Control charts The control chart is a graph used to study how a process changes over time. Data are plotted in time order. A control chart always has a central line for the average, an upper line for the upper control...

Words: 296 - Pages: 2

Quality

...Quality Training Manual Course BADM370 Lela Stevenson 9/18/15 Table of Contents Table of Contents Table of Contents iii Introduction v Chapter 1: The Role of Leadership 3 What is Quality Management 3 Senior Management roles and responsibilities 3 Chapter 2: General Quality Strategies and Tools 5 Establishing Customers Expectations 5 Designing Quality In 5 Defining Metrics 5 Mistake proofing 5 Kaizen 5 Six Sigma 6 Chapter 3: Quality Tactics and the Logistics and Supply Chain Functions 7 Index 7 Introduction In the late 13th century craftsmen organized into guilds. The factory system started in Great Britain in the mid-1750s, which turned into the Industrial Revolution in the early 1800s. Manufacturers began to include quality processes in practices in the early 20th century. After World War II quality became very important of the war effort. While bullets were being manufactured in one state and rifles made in another the military decided to start sampling techniques for inspection such a Walter Shewhart’s statistical process control techniques. After World War II the Japanese welcomed the input of Americans. Instead of focusing on inspection they tried to improve organizational process through the people who used them. As a direct response the United State developed total quality. Japan’s high quality competition broadsided the US industrial sectors like automobiles and electronics in the 1970s. The US approached and embraced the......

Words: 1698 - Pages: 7

Quality

...Quality Improvement Implementation Paper The following paper we will learn about the manufacturing process of Hartman Industries. We will also learn about what the organization should do in order to improve its business processes with the help of quality management system. The paper will also tell what quality management system the organization should implement. We will also learn about the manufacturing process of Hartman Industries while discovering how the organization can benefit from application of our chosen recommendations. Quality Management System Quality management system process is a method by which an organization can easily improve its processes. It is a part of quality management system and is a business excellence process. This process will be very useful in improving processes of Hartman Industries. Hartman Industries are the leader of plastic injection molding industry. It specializes in creating innovative plastic designs and has earned international acclaim for these designs. The attributes which give competitive edge to this organization are attention to detail, good quality control standards and precision in work. If quality management system processes are applied to this organization then the organization can further improve its processes (Gitlow, 2001). The organization has incorporated the use of best practices and components in its manufacturing system. It uses high quality of polymer in manufacturing; it has a well maintained R&D......

Words: 1075 - Pages: 5

Quality

...Quality Management Businesses need to provide quality service to be successful. Many of them, however, struggle to retain their customers, seasoned employees and market share among other vital elements due to the poor quality of their goods and services. Deciding, implementing and execution of quality management initiatives are challenging tasks to many managers of small businesses but it can be easy with good planning. Failure to get this right can spoil the operating environment and destroy businesses’ belief in meeting customers’ need. Businesses and firms need therefore to define and measure their goals, update service tools, motivate employees, and use customer feedback to serve them appropriately. When the management involves all employees, it can engage in tactical quality management approaches such as conducting audits, compliance management, preventive and corrective actions, and statistical process control that drive improvements. When employees are not engaged, they do not feel to be part of the process and, therefore, the firm may lose direction. This paper discusses ten quality management improvement initiatives to improve companies’ poor performances. First, management that is committed to improving quality of its company should provide internal education (Shah, 2013). The modern technology is changing very fast, and so are customers' needs, preferences and tastes. Employees should be educated regularly as a way of making sure they are updated. Existing and......

Words: 2361 - Pages: 10

Tools

...Drawing Tools, Equipment and Materials Technical Drawing Pens -were originally designed for engineers and architects, but quickly became popular among artists for their precision. Technical Pens are refillable, with either a replaceable ink cartridge system. -it can make lines of constant width, which offer more control and precision than lines that vary in width. Technical pens are also used for loose sketches, like concepts for logos or web designs, as well as freehand doodling. -a "Rapidograph” pen is a trademarked name for one type of technical pen. Compass -are used for inscribing arcs or circles. It can be also used for measuring the distance. Compasses are also used in drafting, mathematics and other purposes. -Compass has 5 parts, the legs, hinge, needle point, pencil lead, and the adjusting nut. Drawing Board -also called Drafting table, Drawing table or Architect’s table. It is a multipurpose desk which can be used for any kind of drawing, writing or sketching on a......

Words: 832 - Pages: 4

Tools

...power & hand tools Toolsmarket : A consumer’s What’s the colour and shape of the power and hand tools category moving into 2012? Nick walsh reports on a consumer-friendly market. “It’s hard work. Everyone’s fighting but that’s the nature of the economy. Those that are working smarter are thinking about how they deliver products to the market and they are the ones that are winning.’ says Blair Sutherland, National Sales Manager for Fox & Gunn. It’s a synopsis we’ve heard time and time before over the last 12 months but one that still rings true. No one is saying it’s an easy market, but according to Sutherland: “Everyone is very optimistic about this year and the signs are good. Building hand tool products have definitely lifted. That in itself says to us that the market is starting to make spasmodic recovery. It’s just a question of when and how it’s going to happen.” Across the board, there is a palpable sense of a “waiting game” going on, especially in light of the inherent role new construction starts play in the industry. As we go to print, building consent figures for January do show positive growth and though it does come as heartening news, many players in the market are wisely sceptical about anything suggesting less than steady incremental progress. But you do have to be in to win and suppliers are prepared for an expected increase in demand. In the notoriously price-feisty power tools sector we hear that demand is currently at a low point but suppliers are......

Words: 4595 - Pages: 19

Tools

...services that are substitutes can change and, in turn, influence the demand for other medical services. For example, treatment of a back problem by a chiropractor is an alternative for many of the treatments provided by orthopedic doctors. If the price of orthopedic therapy rises, then some people will switch to treatment by a chiropractor. As a result, the demand curve for chiropractic therapy shifts rightward. SHIFTS IN THE SUPPLY OF HEALTH CARE Changes in the following nonprice factors change the supply of health care. Number of Sellers Sellers of health care include hospitals, nursing homes, physicians in private practice, HMOs, drug companies, chiropractors, psychologists, and a host of other suppliers. To ensure the quality and safety of health care, virtually every facet of the industry is regulated and licensed by the government or controlled by the American Medical Association (AMA). The AMA limits the number of persons practicing medicine primarily through medical school accreditation and licensing requirements. The federal Food and Drug Administration (FDA) required testing that delays the introduction of new drugs. Tighter restrictions on the number of sellers shift the health care supply curve leftward, and reduced restrictions shift the supply curve rightward. Resource Prices An increase in the costs of resources underlying the supply of health care shifts the supply curve leftward. By far the single most important factor behind......

Words: 1720 - Pages: 7