Qi Plan Part 1

In: Other Topics

Submitted By nomore74
Words 1321
Pages 6
QI Plan Part I- Consumerism
HCS/588
October 17, 2011

QI Plan Part I- Consumerism
Healthcare organizations have a responsibility to its consumers and various stakeholders to ensure only the highest quality care is delivered. Quality measures such as performance measurement and quality improvement processes play a critical role in helping organizations achieve quality outcomes. This paper will contrast performance measurement and quality improvement processes. In addition, this paper will discuss a healthcare organization, Gulf Coast Medical Center, its mission and QI goals, and the role of the consumer and stakeholders in the QI process.
Performance Measurement vs. Quality Improvement Processes Performance measures are an important element of the overall quality management of an organization. “Performance measures quantitatively tell us something important about our products, services, and the processes that produce them” (Oak Ridge Institute for Science and Education, n.d.). In the healthcare industry, performance measures are a tool used to help understand, manage, and improve what healthcare organizations do. Performance measures are composed of units of measure; a number to tell how much, a unit to give the number a meaning of what, each tying in to the overall target number. In contrast, quality improvement (QI) focuses on bridging the gap between current levels of quality and expected levels of quality. “QI uses quality management tools and principles to understand and address systems deficiencies and improve or re-design efficient and effective healthcare processes” (Bornstein, n.d., p. 9). QI processes are varied but most use a four-step method to (1) identify the problem or what to improve, (2) analyze the factors of the problem, (3) develop a plan to address the problem, and (4) evaluate the…...

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