Planning and Control

In: Business and Management

Submitted By dkhattab
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ffering desirable customer service at a reasonable cost requires an efficient flow of materials and services while simultaneously managing the organization’s resources that direct and transform these flows. Effective planning and coordination ensures that all resources required to deliver services or produce goods are available in the right quantity and quality at the right time. Such planning and coordination, however, is often very complex. For example, a typical manufacturer is required to track hundreds or thousands of raw materials, components, and subassemblies for effective production. In a similar way, a service provider must ensure the appropriate employees and range of necessary materials are available to fill the needs of multiple market segments, often on very short notice. Effective internal planning and control represents the fundamental “block and tackling” underlying an organization’s efficient and effective operations. Operations planning and control is the second of the foundational blocks that contribute to the management of broader operational systems (see Figure 3.1). Forecasting customer demand based on a wide range of business factors is one critical input. Planning for operations then must cover both the long-term planning horizon for overall capacity and process-related resources, such as facilities, equipment, and personnel, as well as detailed schedules to match these to customer needs. And once plans are in place, management must actively control the use of resources to meet customer demands and against budgets. In practice, planning and control is a multistage process, often with iteration to refine the development or acquisition of particular resources (see Figure 3.2) (Vollmann, Berry, & Whybark, 1992). Although long-term forecasts and plans can…...

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