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Name: Bus520 Assignment 3: Motivation, Stress, and Communicationdescription

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The agency that I would be interested in working for is the Federal Bureau of Investigation, and the position that I would like to fill would be Program Manager (Unit Chief). The duties for this job would be to serve as program manager with complete oversight of the support services unit. I would be responsible for planning, organizing, directing, reviewing, coordinating and monitoring various work functions as well as the activities of the unit and program. I would be determining goals and objectives for different programs, preparing short and long-range work plans and scheduling work assignments and serving as the point of contact for matters related to the various programs and my section. Planning, organizing and ensuring completion of broad analytical studies involving the substance of key agency programs are a vital part of my position. I would have to adjust program direction and emphasis based on budgetary appropriations. Provide administrative and technical supervision to administrative employees by assigning work to the employees based on individual background, skills and capability to perform assignments. I would be reviewing and evaluating the progress, quality, and quantity of work performed by subordinate employees. In developing performance standards and assigning periodic performance rating for employees, I will identify and provide training, development to subordinate employees. My job would include recommending employees for promotions, reassignment, interview of new employees, advise employees on policies, procedures, and other administrative matters necessary to accomplish the work of the organization. As a supervisor, I will be approving and disapproving leaves, hearing and resolving minor complaints and grievances, and make minor disciplinary actions if necessary.

Goal setting is a valuable tool, if used correctly would motivate me because it would be a way of keeping me focused, organized and up to date. I know if there is a goal to be reached, I will work faster and more efficiently. This will reinforce my ability to be goal oriented and disciplined. My direct supervisor will see that the correct choice was made in hiring me. The unit chief position comes with a lot of responsibility and you have to be focus, and I have to set goals for my employees. As a supervisor, it is very important to keep track of performance to allow employees to see how effective they have been in attaining the goals. I believe without proper feedback channels it is impossible to adapt or adjust to the require behavior. I have to ensure that motivate my employees because the more employees are motivated, the more they are stimulated and interested in accepting goals. [1] “The enhancement of performance through goals requires feedback. Goal setting and feedback go hand in hand. Without feedback, goal setting is unlikely to work. Providing feedback on short-term objectives helps to sustain motivation and commitment to a goal. Besides, feedback should be provided on the strategies followed to achieve the goals and the outcome is achieved as well. Feedback on strategies to obtain goal is very important, especially for complex work, because challenging goals put focus on outcomes rather than on performance strategies, so they impair performance. Proper feedback is also very essential, and the following hints may help for providing a good feedback: 1. Create a positive context for feedback. 2. Use constructive and positive language.3. Focus on behaviors and strategies.4. Tailor feedback to the needs of the individual worker.5. Make feedback a two-way communication process.”
These are the steps that I would use to manage the stress associated with my new position. The first step is starting my day with reflection and spiritual. Every morning when I wake up, I pray which helps me to relive my stress for work or my personnel life.
Second step would be that I believe staying positive is key, which can help me to keep my energy and keep my mind, going for the day. The third step would be setting my goals for the day what I would like to achieve, I would write my to do list which will include my limits of what I can accomplish for the day. Prioritizing my tasks, I would list the highest priority first and work my way down to the lowest priority task at the end. Being organized would be my fourth step, being organized and getting my priorities straight can help me break responsibilities down into manageable pieces and focus on the things that really matter. Identify the things that put me under stress would be my fifth step, If I understand why I became so stressed it can help me to avoid the stressful circumstances. The sixth step would be taking responsibility for my own actions, it can be less stressful for me to make decisions and take action then to feel powerless and react to other’s decisions. After analyzing my own reaction to stressful situations, I would use these steps to help me manage stress associated with my new position. How would I address nonverbal and cultural barriers in program manager position, I really don’t think I will have to deal with any nonverbal communication barriers because the Federal Bureau of Investigation is a federal agency and FBI sets very high standers before they hire someone. The Federal Bureau of Investigation hiring process is very intensive each candidate a lot of exams and other evaluations before they are hired. Effective communication with people of different cultures is especially challenging. Cultures provide people with ways of thinking ways of seeing, hearing, and interpreting the world. Thus the same words can mean different things to people from different cultures, even when they talk the same language. When the languages are different, and translation has to be used to communicate, the potential for misunderstandings increases. Learning how to confront cultural barriers to communication is important in the workplace as well as personal life. Diversity is commonplace, and it can cause barriers to communication, but confronting these cultural barriers can have a positive impact on your life. This article will discuss how to confront cultural barriers to communication. The best way to confront barriers in an awkward intercultural experience is to talk, ask questions, and listen. By asking questions and patiently listening you are actively engaging and showing respect for cultural differences. In order to confront barriers in communication you must talk, ask questions, and listen. It is also important to think before you speak and act. If there is an awkward situation you do not want to make it more awkward by doing or saying something out of bounds. If you are unaware of another's cultural differences it is easy to mistakenly offend someone. Remaining silent gives you time to think; it also prevents miscommunication. If you think about the way you say things, the things you say will be more effective in confronting cultural barriers to communication.

References

Program Manager GS 15 job description. Retrieved from http://www.opm.gov/fedclass/gs0343.pdf
Federal Bureau of Investigation information Retrieved from http://www.fbi.gov
Federal Bureau of Investigation Program Manager (Unit Chief) Information Retrieved from http://www.usajobs.gov
[1]^Skinner, Natalie; Roche, Ann M.; O'Connor, John; Pollard, Yvette; Todd, Chelsea, [www.nceta.fl inders.edu.au "Goal Setting"], Workforce Development 'TIPS' Theory Into Practice Strategies, Alcohol Education and Rehabilitation Foundation Ltd (AER) 2005, pp. 8–9, ISBN 1 876897 06 6, www.nceta.fl inders.edu.au…...

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