Mhm505 – Introduction to Quality Assurance

In: Business and Management

Submitted By onemike30
Words 809
Pages 4
TUI University Michael Reeves MHM505 – Introduction to Quality Assurance

Module 1 Case

Quality Assurance (QA) can be defined as those activities that contribute to designing, mentoring and the improvement of quality healthcare. In defining the quality we need to develop the standards that will be used to measure the effect of the quality of work we are striving towards. The standards does not have to be clinical it can be administrative, good standards are usually reliable, realistic clear and valid. With the amount of medical mishaps that we experience on a daily basis it is very important that we have a quality Assurance team in place. In fact an entire department should be available just to focus on quality operation within the hospital. With a solid quality assurance program I know that a hospital will be able to save even more money and resources by avoiding law suits that arise from malpractice. I would base my argument on areas such as communication, situational awareness and the importance of quality patient care. In my opinion the aspect of quality assurance that is most important is safety, this falls in the range of focusing on the patient or putting focus on the system or even the processes that are in place. It is obvious that the purposes of health care services are to generate customer satisfaction and operate with the least amount of money possible. Focusing on the client does not only cover the patients but the employees as well. It is important that after gathering the information from the patients the facility begins to focus their attention on how to prepare treatment needs specifically for those patients. We know that everyone will respond to treatment in the different ways, using this method will result in high quality care for all individuals treated at the…...

Similar Documents

Quality Assurance in Food Industry

...The design I have proposed below is for a Food Processing Company characterized by low technology but a need to have a Quality Assurance Program. Terminology I would like to start with the Terminology because of the several different usages of the term ‘sample’ and ‘test material’. Sample is used for the part of a larger “lot”(e.g a consignment, batch, carton, container and load ) which is sent to the Laboratory for analysis. When the sample is received by the laboratory it becomes a “test material”(Codex Alimentarius, AOAC International & IUPAC) . The Laboratory is responsible for its “traceability” and for its “integrity”. Sampling & Analysis “QA is the sum of all the activities taken to ensure that the information generated by the Laboratory is correct ( Wilcox et al., 1978 )” It is important that Laboratory is involved in discussions on sampling plans and in determining the sample sizes. Confidence in the decision meets/fails to meet a specification is dependent both on (a) the effectiveness of the sampling plan in obtaining a sample which is representative of the lot (b) the quality of the analysis carried out on it. Quality Assurance Program “Without a defined Quality Assurance program all analytical result must be suspect. ( Harnly & Wolf 1984 ).” The identity and integrity of materials being handled by the Laboratory must be ensured throughout the time when they are under the control of the Laboratory, e.g. from sample receipt to data report and......

Words: 963 - Pages: 4

Software Quality Assurance

...Content 1. Introduction………………………………………………………..…..1-2 1.1 Software Quality…………………………………………..……..2 1.2 Software Quality Assurance……………………………..……….2 1.3 Software Testing………………………………………..………2-3 2. Software Quality Assurance Tools………………………………..…….3-7 3. Selected QA Tools…………………………………………………………8 3.1 Selenium IDE…………………………………………………..9-14 3.2 FabaSoft………………………………………………………15-19 4. Future and Conclusion……………………………………………………20   1. Introduction Software Quality Assurance (SQA) Tools play a major role in common software user community and in the field of software development. SQA tools are the specially developed software tools for the purpose of assisting in the QA processes. 1.1 Software Quality The quality of software is assessed by a number of variables. These variables can be divided into external and internal quality criteria. External quality is what the user experiences when running the software in its operational mode. Internal quality refers to the aspects that are code-dependent, and are not visible to the end-user. External quality is critical to the user, while internal quality is meaningful to the developer only. When the quality comes to software quality conformance, requirement consider as software functional quality and fitness for use named as software structural quality. 1.2 Software Quality Assurance Software quality assurance (SQA) consists of a means of monitoring the software engineering process and methods used to ensure quality.......

Words: 2186 - Pages: 9

Quality Assurance

...Abstract A quality assurance plan can be beneficial to any project because it not only assures that the project is in align with the company’s quality standards and goals. A quality assurance plan is a document, constructed by the project team that is meant to ensure that the final products are of the maximum quality. A quality assurance plan contains a set of documented activities meant to ensure that customers are pleased with the goods or services a company provides. Table of Contents Introduction 4 PDCA 4 Cost Objectives 5 Project Objectives 6 Roles and Responsibilities 6 Tasks 7 Conclusion 8 References 8 Introduction Project managers need to make certain that quality is managed successfully throughout a project’s lifecycle. A high-quality quality assurance plan aids in this endeavor. There are four steps of the quality assurance process: Plan, Do, Check, and Act. This paper will address what items go into a quality assurance plan. The quality assurance plan should define objectives, roles and responsibilities, coordinate with other plans, and define tasks and the schedule. Plan, Do, Check, and Act Plan, Do, Check, and Act or Plan, Do, Check, Adjust is is a four-step management tool that businesses use for control and continuous improvement of processes and products. The PDCA steps are: Plan- The first step in this phase would be to identify the problem and establish a plan of action......

Words: 1131 - Pages: 5

Radiology Quality Assurance Manual

...Image Quality Assurance Manual Atlantic Urology Revised 11/01/2013 1.0 Quality Assurance Program………………………………………………………………… 1.1 Introduction………………………………………………………………………………………….. 1.2 Quality Assurance Committee……………………………………………………………. 1.3 Technologist’s Role……………………………………………………………………………. 1.4 Radiologist’s Role……………………………………………………………………………….. 1.5 Medical Physicist’s Role…………………………………………………………………….. 2.0 Important Points……………………………………………………………………….. 2.1 Maintenance…………………………………………………………………………………. 2.2 Evaluation and Review…………………………………………………………….. 2.3 Training…………………………………………………………………………………….. 2.4 Quality Control Records………………………………………………………… 2.5 Alternative Phantoms………………………………………………………….. 2.6 Alternative Procedures…………………………………………………………………… 2.7 Occupational Dose……………………………………………………………………….. 2.8 Patient Dose………………………………………………………………………………. 2.9 Action Limits………………………………………………………………………………. 2.10 SMPTE Pattern…………………………………………………………………………. 2.11 Monitors Used for Interpretation………………………………………………. 3.0 Technologist’s QC Section…………………………………………………………… 1.0 QUALITY ASSURANCE PROGRAM 1.1 INTRODUCTION A well-designed, documented, and executed quality assurance program in a medical imaging department is essential to producing consistent, high-quality diagnostic images. This facility, Atlantic Urology, qualifies as a diagnostic imaging facility because it deploys a 32-slice Siemens computed tomography machine to......

Words: 4289 - Pages: 18

Hank Kolb Quality Assurance

...9-681-083 REV: FEBRUARY 5, 1993 Hank Kolb, Director, Quality Assurance Hank Kolb was whistling as he walked toward his office, still feeling a bit like a stranger since he had been hired four weeks before as director–quality assurance. All that week he had been away from the plant at a seminar given for quality managers of manufacturing plants by the corporate training department. He was now looking forward to digging into the quality problems at this industrial products plant employing 1,200 people. Kolb poked his head into Mark Hamler's office, his immediate subordinate as the quality control manager, and asked him how things had gone during the past week. Hamler's muted smile and an "Oh, fine," stopped Kolb in his tracks. He didn't know Hamler very well and was unsure about pursuing this reply any further. Kolb was still uncertain of how to start building a relationship with him since Hamler had been passed over for the promotion to Kolb's job—Hamler's evaluation form had stated "superb technical knowledge; managerial skills lacking." Kolb decided to inquire a little further and asked Hamler what had happened; he replied: "Oh, just another typical quality snafu. We had a little problem on the Greasex line last week [a specialized degreasing solvent packed in a spray can for the high technology sector]. A little high pressure was found in some cans on the second shift, but a supervisor vented them so that we could ship them out. We met our delivery schedule!" Since Kolb......

Words: 1747 - Pages: 7

Quality Assurance in It

...Quality Systems in IT Assignment Implementing Quality Assurance in IT Systems Name: Elise Xuereb Group: 1HND6 Table of Contents Question 1 (P1.1) 2 ISO 9000:2005: ‘Quality Management Systems - Fundamentals and Vocabulary’ 2 ISO 9001:2008: Quality Management Systems - Requirements 3 ISO 19011:2011: Guidelines for auditing management systems 3 Question 7 (D2.1) Take responsibility for managing and organizing quality assurance activities. For 2 quality assurance practices in each stage identified above, you need to do a plan of implementing it. You need to discuss at least 3 people involved and the work operations that need to be done. Criteria: • Correctly write a plan of action for 2 quality assurance practices including 3 people involved and work operations involved. Plan of Action: System Initiation People involved: Project Manager, System Analyst and Quality Assurance Tester. Work that needs to be done and a plan of how it needs to be implemented: 1. Developing a Quality Assurance (QA) Plan: As indicated in Question 6, this step should be implemented by, initially having an exploration phase. In this phase, the client comes up with the procedures that ensures that quality assurance is present in the project. For instance, when having a robust and secure system, the performance of the system should be constant so that no system downtime will take place. Here, one must take into consideration whether the stakeholders have experience......

Words: 6690 - Pages: 27

Quality Assurance Report

...Quality assurance By Julieanne Naji Scope The quality assurance plane mandates that the LIMS La Trobe University laboratory is compliant with up to date quality measures, in order to transition from a teaching facility into a testing facility. The teaching facility will be contracted to produce large amounts of GFP protein in order to produce specific anti-GFP antibodies. The quality assurance section has specifically looked into stock maintenance, reagent maintenance, testing and data management in order to assess if the facility will adhere to good laboratory practice (GLP) if turned into a test facility. Section five to seven has covered other specific sections of quality assurance, such as personnel, facilities and standard operating procedures. The quality assurance audit has provided recommendations in order for the teaching facility to be approved and fall under GLP, to become a test facility. I. Reagents storage Reagents are stored appropriately, within the flammable cupboard, labeled shelves, appropriate temperature controlled rooms and temperature controlled refrigerators. Reagent storage location also contained appropriate labeling within refrigerators and shelves II. Working reagents Working reagents have been left on benches, the working reagents have not been labeled or left in a specific controlled temperature. Recommendations: The laboratory will need to appropriately label working reagents, and ensure they are stored in a safe and......

Words: 557 - Pages: 3

Quality Assurance in Aviation

...Quality Assurance in Aviation Embry Riddle Management for Aeronautical Science MGMT 203 Howard W. Loken June 25, 2014 Quality Assurance in Aviation Quality defined Quality Assurance (QA) is one of the most predominate factors in aviation organizations today. Quality Assurance programs have a direct link to safety in aviation. Quality can be considered a safety measure because a solid quality program can help prevent accidents and incidents. This is accomplished by procedures and guidance by government oversight that filters down to the operator of the type aircraft. Quality Assurance is a systematic method for gathering, analyzing information on quality, causes of defects and how they impact aviation operations. The QA system allows managers to make decisions concerning quality on facts and history of events to prevent future issues. This paper discusses how quality assurance in aviation must continue to play an important role in order to operate and maintain aircraft to the safest standard. Concepts and Principles The concept of Quality Assurance is the prevention of defects. This concept covers all aspects of each event from beginning to end. All aircraft maintenance personnel have a responsibility to adhere to the concepts ad principles of QA. To achieve QA concepts maintainers focus on prevention, knowledge, and special skills. Preventing maintenance failures is a goal of QA. This is accomplished by regulating events vice being regulated by events.......

Words: 887 - Pages: 4

Quality Assurance

...Quality assurance Contents ISO 9000……………..…………………………………………………………………………4 Gemba Kaizen………….………………………………………………………………………….7 References………………………….………………………………………………….................12 According to scenario, Susan Douglas is the vice president of quality at Flyrock tires. She was not sure how to communicate the quality standards of Six Sigma to the people of her organization. Flyrock had five manufacturing plants in the United States, and had another 20 facilities for other components used in the tire. Though Flyrock has always emphasized on quality issues, it has had a bigger concern over quality in the recent times, because of the recent fatal accidents involving tires made by other manufacturers due to tread separation. There was significant media coverage over the incidents and the manufacturers had a lot of pressure in improving quality. Douglas wanted to push through a quality control management program in order to improve the quality at Flyrock. For that she needed to build a solid case first (Article). There was a major quality issue at Flyrock. It had very little or no monitoring during the processes for quality control. “Given the large number of steps in building a tire, errors tended to accumulate. As a result, even if each step produced only 1 percent defects, at the end of 20 steps only 81.2 percent of the product would be of good quality. Since each factory produced about 10,000 tires per hour, such a process would result in about 1,880 defects...

Words: 2427 - Pages: 10

Software Quality Assurance

...Chapter 16 – Software Quality Assurance Overview This chapter provides an introduction to software quality assurance. Software quality assurance (SQA) is the concern of every software engineer to reduce costs and improve product time-to-market. A Software Quality Assurance Plan is not merely another name for a test plan, though test plans are included in an SQA plan. SQA activities are performed on every software project. Use of metrics is an important part of developing a strategy to improve the quality of both software processes and work products. Software Quality Assurance • Umbrella activity applied throughout the software process • Planned and systematic pattern of actions required to ensure high quality in software • Responsibility of many stakeholders (software engineers, project managers, customers, salespeople, SQA group) SQA Questions • Does the software adequately meet its quality factors? • Has software development been conducted according to pre-established standards? • Have technical disciplines performed their SQA roles properly? Quality Assurance Elements • Standards – ensure that standards are adopted and follwed • Reviews and audits – audits are reviews performed by SQA personnel to ensure hat quality guidelines are followed for all software engineering work • Testing – ensure that testing id properly planned and conducted • Error/defect collection and analysis – collects and analyses error and defect data to......

Words: 999 - Pages: 4

Quality Assurance

...Quality Assurance ITS 400 – Information Technology Project Management Colorado State University- Global Campus Professor Britton September 18, 2014 Quality assurance is the, “…systematic process of checking to see whether a product or service being developed is meeting specified requirements” (Rouse, 2007). Quality assurance is particularly important in human resources. Employees bring life to the goals of an organization and can impact the morale and culture of the work environment. This specific organization is interested in hiring new instructors to teach a project management course. These instructors will help future project managers develop the skills needed to direct individuals in implementing new ideas. This makes the instructor the most important piece of the course, as their work will dictate the success of future projects. When hiring new instructors, human resources should use the following quality standards: competence, compatibility, commitment, character, culture, and compensation (Hall, 2012). These standards will aid human resources in determining if the possible candidate can help form the kind of project manager needed for the job. They will also allow the company to look at current instructors and evaluate if they hold the qualities that they are looking for. If not, the company can administer trainings and have individual meetings to address the topic. Project management requires dedication, perseverance, and patience. Instructors of these...

Words: 1221 - Pages: 5

Quality Assurance

...………………………………………………………………………………………… 2 Introduction………………………………………………………………………………............ 3 • Product………………………………………………………………………………… 3 • Problems to Investigate………………………………………………………………... 3 • Assumptions Made……………………………………………………………………. 3 • Types of Analysis……………………………………………………………………… 3 Objectives……………………………………………………………………………………….. 3 • Histogram……………………………………………………………………………… 4 • Cause-and-Effect Diagram……………………………………………………………... 4 • Control Charts…………………………………………………………………………. 4 • Hypothesis Testing………………………………………………………………….…. 4 Methodology…………………………………………………………………………………….. 4 • Sampling Plan……………………………………………………………………….… 4 • Instruments & Materials……………………………………………………………..…5 • Procedure…………………………………………………………………………...…. 5 Analysis………………………………………………………………………………………… 6 • Histogram……………………………………………………………………………… 6 • Cause-and-Effect Diagram………………………………………………………...…… 6 • Control Chart……………………………………………………………………..……. 7 • Hypothesis Testing....…………………………………………………………….……. 7 Conclusion & Recommendations…………………………………………………….……..…… 7 Appendix A: Visual Representation of Data Collection……………………………………….…8 Appendix B: Collected Data………………………………………………………………………9 Appendix C: Histogram……………………………………………………………………….…10 Appendix D: Cause-and-Effect Diagram…………………………………………………...……11 Appendix E: Control Chart Data…………………………………………………………………12 Appendix F: Control Charts……………………………………………………………………… Appendix G: Reference......

Words: 1434 - Pages: 6

Quality Assurance

...Quality Assurance Assignment 3 May 1, 2014 Rx for Improvement Assessment By identifying immediate problem areas that affected the employees and customers in the pharmacy area they were able to break down the problems and come to agreeable solutions. A few on the main problems that the analysis team identified was: long wait times, patient complaints, satisfaction scores, employee satisfaction, registration issues and reducing attrition. The main route problem of the study was how to reduce the wait time by in processing and out-processing patients. By finding a new solution to help these areas they were able to reduce the wait time and assist the actual flow of the pharmacy as a whole. One of the main problems that the analysis team was able to identify was the long wait times that customers were experiencing. This also caused problem with the staff because longer wait times meant irritated customers. By implementing new in and out processing procedures they were able to reduce the wait times by around 44 minutes instead of the almost 80 minute wait time. The way they were able to accomplish this was to decide the best approach for the beginning, middle and end of the experience as a whole. The beginning process included the initial contact with the patient, proper consulting windows and the waiting room area. The middle included everything that occurred in the actual pharmacy and the end included the checkout procedures. The beginning consisted of entering......

Words: 546 - Pages: 3

Quality Assurance

...Effects of Quality Management on Domestic and Global Competition Yudyth Vera MGT/449 January 23, 2012 Dr. George DeMetropolis Effects of Quality Management on Domestic and Global Competition Quality management is an essential factor in any commercial industry, regardless of the targeted customer segment. The effects of proper management and the measurement tools used are evident in successful airlines servicing both U.S. and international passengers. For U.S. domestic carrier, Southwest Airlines their focus on quality has provided three consecutive years of profitability. While international German airline, Lufthansa has attained longevity of ~90 years because of their ability to adapt to political and economical challenges. This paper will address various topics concerning the effects of quality management on domestic and global competition. First it will provide a definition of an airline and highlight company information for service providers Southwest Airline and Lufthansa. Second, it will provide a description of the processes similar between Southwest Airlines and Lufthansa and explain the processes from beginning to end. In addition, an explanation of the process and how it produces a competitive service in the domestic and global markets will be presented. Last, this paper will explain how quality management affects the position of the companies in the domestic and global market. Airline Industry and Overview of Southwest Airlines and......

Words: 1162 - Pages: 5

Quality Assurance

...Chapter 8 Quality Assurance and Quality Control 8 QUALITY ASSURANCE AND QUALITY CONTROL IPCC Good Practice Guidance and Uncertainty Management in National Greenhouse Gas Inventories 8.1 Quality Assurance and Quality Control Chapter 8 CO-CHAIRS, EDITORS AND EXPERTS Co-Chairs of the Expert Meeting on Cross-sectoral Methodologies f or Uncertainty Estimation and Inventory Quality Taka Hiraishi (Japan) and Buruhani Nyenzi (Tanzania) REVIEW EDITORS Carlos M Lòpez Cabrera (Cuba) and Leo A Meyer (Netherlands) Expert Group: Quality Assurance and Quality Control (QA/QC) CO-CHAIRS Kay Abel (Australia) and Michael Gillenwater (USA) AUTHOR OF BACKGROUND PAPER Joe Mangino (USA) CONTRIBUTORS Sal Emmanuel (IPCC-NGGIP/TSU), Jean-Pierre Fontelle (France), Michael Gytarsky (Russia), Art Jaques (Canada), Magezi-Akiiki (Uganda), and Joe Mangino (USA) 8.2 IPCC Good Practice Guidance and Uncertainty Management in National Greenhouse Gas Inventories Chapter 8 Quality Assurance and Quality Control Contents 8 QUALITY ASSURANCE AND QUALITY CONTROL 8.1 INTRODUCTION.................................................................................................................................8.4 8.2 PRACTICAL CONSIDERATIONS IN DEVELOPING QA/QC SYSTEMS ......................................8.5 8.3 ELEMENTS OF A QA/QC SYSTEM .................................................................................................. 8.6 8.4 INVENTORY AGENCY...

Words: 9065 - Pages: 37