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Mat510 Week 4 Casestudy

In: Business and Management

Submitted By Ramaire17
Words 1081
Pages 5
Business Statistics

HMO Pharmacy is facing various issues that are affecting their level of productivity. In many cases management has become less in tune with what is happening on the sales floor, since they have other administrative responsibilities to uphold. In these instances, there are a few methods that can be used to cut down on the inaccuracy of medication being distributed. A company can look at how they treat their staff and improve motivation methods. These are important factors, and if properly adjusted, can minimize or eliminate the issue a company has.
In all businesses there are barriers that may affect the way it is conducting affairs. Juan is experiencing a great example of what are some of the issues or barriers that can affect a business. He is faced with backlash because of the ineffective method on keeping the medications properly given or distributed. In many pharmaceutical companies, there are systems in place to make sure the medications are properly dispensed. HMO can look at its current system to see if there is a defect or if the system no longer serves the purpose of the business. In this case the company would need to get another system to help them do such.
The company may want to look at its current chain of command. In many companies in the U.S. there are escalating levels of supervision. This helps by giving each stage of supervisory position its responsibility so each has a part in making the business successful. This would help Juan by maintaining his responsibilities along with the day to day operations of the business. It would be also recommended that each person is reminded of their roles and responsibility in the company in order to ensure high motivation and productivity. . Customers and secret shoppers can be used to measure the success of the services provided. A great tool to us is customer feedback, as they are…...

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