Free Essay

Manzana Operations Management

In: Business and Management

Submitted By Marleen
Words 2235
Pages 9
2) Analyze and assess the operations system of Manzana (system for processing insurance requests as depicted in Exhibit 2) by taking the following questions as a lead:

a) How do the various jobs (RUN, RERUN, RAIN, RAP) flow through the system? How much time do they take?

The figure below shows the flow through the system of the various jobs (RUN, RERUN, RAIN and RAP) taken exhibit 2 into account.
The red numbers in the figure show the daily processed requests on average based on the data of 1991 which can be found in exhibit 7. The daily requests that are coming into the system are calculated by adding all various jobs (RUN’s, RERUN’s, RAIN’s and RAP’s) processed in the first 6 months and dividing this outcome by 120 (E.g. 6 months x 4 weeks x 5 days).
This means that the teams can process 39 requests on average per day. (350+1798+451+2081)/(6*4*5) = 4680 / 120 = 39 requests per day on average.

All further calculations can be found in the table below.

|Task |Calculation in # of requests per day |Outcome in # of requests per day |
|Calculate generated RERUN |(2081)/(6*4*5) |17.3 |
|RUN/RAP/RAIN |(350+1798+451)/(6*4*5) |21.7 |
|Total # requests per day |(350+1798+451+2081)/(6*4*5) |39 |
|Underwriting Team 1 |(162+761+196+636)/(6*4*5) |14.6 |
|Underwriting Team 2 |(100+513+125+840)/(6*4*5) |13.2 |
|Underwriting Team 3 |(88+524+130+605)/(6*4*5) |11.2 |
|Total # requests per day |(350+1798+451+2081)/(6*4*5) |39 |
|RAP from Rating dept. |(1798)/(6*4*5) |15 |
|Reject |85% |12.7 |
|Accept |15% |2.3 |
|Rating dept. to Policy Writing |(350+451+2081)/(6*4*5) |24 |
|Total Policies |Rating dept. to Policy Writing + RAP’ s |26.3 |
| |accepted (24+2.3) | |

*Used all figures of exibit 7


b) What is the throughput efficiency of a RUN?

Flow time efficiency = Theoretical processing time / Flow time
1. The theoretical processing time can be calculated by using the mean figure in exhibit 4 per department. 68.5 + 43.6 + 75.5 + 71.0 = 258.6 minutes
2. The processing time can be calculated as follows by using the information on page 1 of the case study. All teams are working 6 days per week, 7.5 hours per day which corresponds to the following: Turnaround time = 6 days = 6 * 7.5 hours per day = 45 hours = 45*60 minutes = 2,700 minutes

The flow time efficiency can be calculated by dividing both outcomes and multiply by 100%.
Flow time efficiency of a RUN = (258.6 / 2,700) * 100 % = 9.6 %

The policy processing times (in Minutes) per Department from exhibit 4 are summarized in the table below:

|Daily processing |Distribution dept. |Underwriting Teams |Rating dept. (in |Policy Writing dept.|Total processing |
|times |(in min.) |(in min.) |min.) |(in min.) |time (in min.) |
|RUNs |68.5 |43.6 |75.5 |71 |258.6 |
|RAINs |43.5 |22.6 |65.5 |54 |185.6 |
|WAPT* |41 |28.4 |70.4 |54.8 |194.6 |
|Distribution |4 clerks * 7.5 hours *|41 |1,800/41 = 43.9 |39 |39/43.9 = 88.8 % |
| |60 min. = 1,800 | | | | |
|Rating dept. |8 raters*7.5860 = |70.4 |3,600/70.4 = 51.1 |39 |39/51.1 = 76.3 % |
| |3,600 | | | | |

* = The joint capacity of all Underwriting teams = 2,700/170.4 = 3 * 15.8 = 47.4 request per day
** = The joint utilization of all Underwriting teams = (92.4 + 83.5 + 70.8) / 3 = 82.2 %

c) Which resource is the bottleneck?

When looking at the last column of the table above there can be seen that both the Distribution department and Underwriting Team 1 have the highest utilization percentage, respectively 88.8% and 92.4%, and can therefore be seen as the bottlenecks within the process because they are almost working on full capacity.

d) What is the capacity of the system?

The capacity of the system normally is determined by the department that takes the longest time and runs at (almost) full capacity, thus the current bottleneck, which would be Underwriting Team 1 with an utilization of 92.4% as can been seen in the table corresponding to question C & F. Nevertheless, Underwriting Teams 2 and 3 are not working on full capacity. The entire Underwriting dept. has a combined capacity of 47.4 requests per day.
In this case the capacity of the system is determined by the department that has the lowest daily capacity within the process which is the Policy dept. of 41.1 requests per day.

e) What is the utilization of the various resources?

The answer on this question is given in question C and can be found in the corresponding table.

How can the current system be improved?

- Combine the three Underwriting teams in order to decrease the overall utilization and therefore the bottleneck will be lifted.

- Alignment of SOP’ s (Standard Operational Procedures) will improve the current system due to the fact that all teams have their own way of working at this moment and it therefore will not be efficient in the future if the three teams will directly start to work together with their own procedures, priorities and incentives. It therefore could be wise to train them so they will all start on the same level.

. (3) Are there any flaws in the way Manzana calculates its estimated turnaround times? Which other method would you suggest? Would that method lead to a significant difference in estimated turnaround time?

Look-up the possible calculation methods.

(4) Assess the scheduling (generation of jobs) and sequencing (priority policy) of the various jobs. Which improvements would you suggest?

Current situation, preferred situation. How to get there?

Ways to improve the organization of personnel.

1. Eliminate the regional alignment of the underwriting staff.

There is little evidence in the case that any benefit is derived from organizing the underwriting staff along geographic lines. To the contrary, there is evidence that it may be detrimental. A process flow based on territorial alignment creates unnecessary operating bottlenecks. An analysis of the three underwriting teams indicates that Team 1 processed more policies and had a much higher productivity level than Team 2 and Team 3 (Exhibit 1).

2. Reduce staff in Rating and Policy Writing.

The new system will create operating efficiencies that will allow for some minor staff reductions. These staff reductions will improve branch profitability. Exhibit 1 shows that the Rating and Policy Writing departments are operating at 76% and 64% efficiency. The case states that rating had become "purely mechanical," and the amount of time taken to write a policy had decreased significantly in recent years. In addition, the automation of assembling policies and pricing risk will further reduce processing time. Analysis supports a reduction of rating staff by 24% and policy writing staff by 36%. This translates to a staff reduction of two employees in each department, which is reflected in the recommended organization chart above.

3. Combine administrative jobs into a restructured Administration department.

Policy Writers, Distribution Clerks, Record Clerks and Copy/Mail Clerks all perform administrative duties, many of which are related. Cross training can be provided to allow administrative personnel to function in multiple roles. This will create operational efficiencies.

4. Allow Administrative Clerks to report directly to the department manager.

In the existing system, administrative clerks report to Policy Writers. In the new system, all clerks will report directly to the Administration department manager. This change should encourage them to be more proactive and allow them a better chance to take on additional responsibilities. The manager will also be in a better position to oversee the work of all employees.

5) It is fair to say that Manzana Insurance – Fruitvale Branch is not doing well. Make a list of problems that Manzana is facing. What are the root causes of these problems? Which of these root causes are related to Operations management? Also make clear how the various problems and root causes are interconnected.

Current Organizational problems that Manzana is facing resulting from the information that is given in the case study in order of priority:

1. Average Turnaround Time (TAT) is too long In order to help customers choose an insurance company that fits their wants and needs it is useful to have the turnaround time which is an important pointer in service quality. As can be seen in the case study, Manzana has a large competitor namely Golden Gate which guaranteed a one day TAT instead of a six day TAT that Manzana is offering. Besides, Manzana is already working at a faster rate than the Standard Completion Time (SCT) of 95% which is used to compute the TAT, see exhibit 4. This results in overplaying their TAT which hurt Manzana’s changes to win market share. Manzana’s goal is to modify the system in order to decrease the TAT.

2. Large number of late renewals At this moment the RERUN’s are being held aside until the day before the due date of the policy (so the policy writing dept. is too late) due to the fact that the agents expect orders to be fulfilled before the actual expiration date of the old policy. Besides, all departments have their own priorities at this moment and their own financial incentives. Now you can see that late renewals cause a large loss which is a considerable portion of the total loss of the business.

3. Large backlog of policies to be processed The Rating dept. has a large backlog due to the fact that the Underwriting dept. constantly has late RERUN’s. Also in this case it has to do with different priorities per department that results into downstream problems.

4. Inefficient operational workflow Manzana currently has an inefficient operational workflow due to the fact that the utilization and distribution of all employees/ staff is not optimal.

5. None of the departments has clear Standard Operating Procedures (SOP’s) All departments use the procedures they find best and most efficient within their working environment. However, due to misalignment of procedures not all departments are at the same level with respect to company procedures and policies.

6. Salaries and bonuses do not match with success The so called ‘Salary Plus’ bonus program rewards managers for every new policy written which can damage the quality of these policies as some employees will focus on quantity instead of quality. The focus than will be on the new policies instead of the renewals that yield less for the business. As can be seen on page 5 of the case study it says that issuing new commercial policies are considered the most profitable as they commanded the highest premiums.

(6) What plan of action would you, as Bill Pippen, recommend to John Lombard when he gets back into the office in a week? How would your plans resolve the problems? How hard is it to implement your plans?

a. Summary of the problems + solutions

b. Implementation?

Problem 1: Average turnaround time (TAT) is too lengthy. Goal: Modify system to decrease turnaround time. The new system will automate and streamline certain tasks and track the processing status of requests. These changes should create efficiencies that will lead to shortened turnaround time. In addition, TAT calculations will be periodically reviewed and revised to ensure that new processing efficiencies are accurately reflected.
As a result – loss of sales, less competitive advtange -> higher costs. Link to strategy.

Goal: streamline current system, by improving operations and organization structure.

SUBPROBLEMS: organization structure + organization of processes is not optimal (utilization of staff, regio’s er uithalen) + prioriteiten van de staff en beloningen van staff aanpassen. New application takes 1/3 longer to process than rerun. So wrong priorities.

Problem 2: Large number of late renewals

Goal: Modify system to decrease the number of late renewals.

The new system will deliver RERUNs to the originating agents with sufficient time before expiration. The prioritization of processing requests will be controlled by the system using a modified FIFO approach. Processing will be monitored so that alerts are generated when processing falls behind schedule. Problem 3: Large backlog of policies. Goal: Modify system to decrease backlog of policies. The new system will automatically calculate processing due dates and assign processing priorities to each request that enters the system. A new computerized workflow will help standardize and enforce prioritization. Goal create more synergie in the process. By implementing better FIFO or software processes. Problem 4: Organization structure and operations workflow are not optimal. Goal: Align staffing with needs of the new system. A structural reorganization will facilitate implementation of the new system. The suggested changes are discussed in the Organization Design section below. Problem 5: Departments do not adhere to documented procedures. Goal: Document and standardize procedures. Updated procedures will be developed along with the new system. Training will deliver documentation and emphasize the importance of adhering to it. In order for efficiencies to be realized, proper procedures must be observed and maintained. Problem 6: Salaries and bonuses are not aligned with profitability. Goal: Provide management with profitability analysis of new and renewal policies. A profitability analysis report will show that a new compensation structure should be developed to place emphasis on profitability rather than on a specific type of policy.…...

Similar Documents

Premium Essay

Operations Management

...CHAPTER 2: Company Overview 5 CHAPTER 3: Operation Management an Introduction at ETA 6 3.1 Managing the 5Ps 6 3.1.1 Concept of 5Ps In Operation Management 6 3.1.2 Managing the 5Ps of Operation Management by ETA 7 3.2 Transformation Process 8 3.2.1 Concept of Transformation Process 8 3.2.2 Practice Of Transformation Process In ETA 9 3.2.3 Implication & Analysis On Transformation Process in ETA 9 3.3 Vs Of Operations 11 3.3.1 Concept Of 4Vs in Operations 11 3.3.2 Implications of 4Vs in ETA 12 CHAPTER 4: Process Design 13 4.1 Concept of Process Design 13 4.2 Process Design In ETA 14 4.2.1 Production Process Involved 14 4.2.2 Production Strategies Involved 15 4.3 Implication and Analysis of Process Design in ETA 15 CHAPTER 5: Plant Layout 17 5.1 Concept Of Plant Layout 17 5.2 Plant Layout Used In ETA 17 5.2.1 Cellular Layout 18 5.2.2 Process or Functional Layout 18 5.3 Implications And Analysis of Plant Layout in ETA 18 CHAPTER 6: Capacity Management 19 6.1 Concept Of Capacity Management 19 5.2 Capacity Management In ETA 20 5.3 Implication And Analysis of Capacity Management In ETA 20 CHAPTER 7: Conclusion 21 Reference 22 CHAPTER 1: Executive Summary CHAPTER 2: Company Overview Operation management involves the management of the systems and process that are required to create the goods and/or services. Stevenson (2007) stated that operation management is the management of the part of the organisation......

Words: 3476 - Pages: 14

Premium Essay

Operation Managements

...Part One Introduction 1. The Operations Function 3. Product Design The introductory part of this book provides an overview of the operations management field and some of the prerequisites for decision making in operations: operations strategy and product design. After reading this part, the student should have an appreciation for the importance of operations to the firm, the major decisions made in operations, the linkages of operations decisions to other functions, and the need for strategy to guide all operations decision making. New-product design is treated as a cross-functional decision responsibility that precedes production of goods or services. 2. Operations and Supply Chain Strategy Chapter One The Operations Function Chapter outline 1.1 1.2 1.3 1.4 1.5 1.6 1.7 1.8 Why study operations management? Definition of operations management Decisions at Pizza U.S.A. Operations decisions—a framework Cross-functional decision making Operations as a process Contemporary operations themes Key points Student Internet exercises Discussion questions Selected bibliography “What Is OM?” Vol. XI 2 Operations management, as a field, deals with the production of goods and services. Every day we come in contact with an abundant array of goods or services, all of which are produced under the supervision of operations managers. Without effective management of operations, a modern industrialized society cannot exist. Operations is the engine that creates profit for the enterprise...

Words: 8019 - Pages: 33

Premium Essay

Operation Management

...Chapter 1 Competing with Operations Foundations of Operations Management, Ritzman & Krajewski © What Is a Process? • Process – Activities that transform inputs, add value and generate output(s) • Examples: – Manufacturing process • Furniture manufacturing: cutting or staining wood – Non-Manufacturing Process • Checking in passengers Foundations of Operations Management, Ritzman & Krajewski © 1-2 Processes & Operations Internal and external customers Inputs • • • • • • • • Workers Managers Equipment Facilities Materials Services Land Energy Processes and operations 1 3 5 2 4 Outputs • Services • Goods Figure 1.1 Information on performance 1-3 Foundations of Operations Management, Ritzman & Krajewski © Nested Processes at a Large Bank BANK Operations Cash Management Loan operations Trading operations Others ATM Support Customer transactions Service quality Others Maintain Cards Research problems Site analysis Others Retail Distribution Compliance Finance Human resources Teller Line Transactions Track branch sales ATM hotline Others Process Deposits Cash checks Safe deposit boxes Others Products Auto Finance Cards Mortgages Others Credit Applications Manage retail products Originate lease portfolio Others Loan Documentation Review credit standing Obtain manager approval Others Wholesale Trading Loan administration Leasing Others Fund Management Market making spot Dealer support Others Prepare Reports Attend......

Words: 1331 - Pages: 6

Premium Essay

Operation Management

...Question 1 Operation management is the term used in managing resources for produce and delivery of goods and services, by using the most cost-saving and effective ways (Pycraff, 2000). Consequently, it would be clear that operation management is important in CDS. This is because a well operation management can lead to the minimization of production costs, successfully met with customer’s requirement and the increase of business revenues. Operation management is directly responsible to design the operation and system processes for the products and services. Next, operation management is requires to plan and control the activities of operation, yet they have to detect and respond to deviation from the operation. (, 2010) In general, these responsibilities can be emphasized through Sandra White, the Planning Manager in Concept Design Services (CDS) whose is in charge for all manufacturing and distribution activities in the organisation. For example, she has subcontracted some of the lower end products assembling jobs to other smaller moulding companies as to increase the production volumes and control its production costs. Furthermore, operation management in an organisation is indirectly responsible to work closely with other functional areas of business, for instance, Marketing, Accounting and Finance and Human resources (Pycraff, 2000). Also, they will have to encourage those functions to suggest ways that can improve its “service” to the rest of......

Words: 2088 - Pages: 9

Premium Essay

Operations Management

...Assignment # 1 Operations Management (MS 492) Case Study 1 Hightone Electronics, Inc (HEI) George Gonzales, operations director of Hightone Electronics, Inc. (HEI), sat quietly at the conference table overlooking the lobby of the corporate headquarters office in Palo Alto, California. He reflected on the board meeting that had just adjourned and the challenge that lay ahead for him. The board had just announced their decision to start an Internet-based division of HEI. Web-based purchasing in the electronics industry had been growing rapidly. The board felt that HEI needed to offer on-line purchasing to its customers in order to maintain its competitive position. The board looked to George to outline the key operations management decisions that needed to be addressed in creating a successful Internet-based business. The next board meeting was just a week away. He had his work cut out for him. Hightone Electronics, Inc. was founded in Palo Alto, California over 50 years ago. Originally, the company provided radio components to small repair shops. Products were offered for sale through a catalog that was mailed to prospective customers every four months. The company built its reputation on high quality and service. As time passed, HEI began supplying more than just radio parts, adding items such as fuses, transformers, computers, and electrical testing equipment. The expansion of the product line had been coupled with an increase in the number and type of customers......

Words: 1075 - Pages: 5

Premium Essay

Operations Management

...Student 30991 Malak Rostom Masters of Business Administration Module 5 Operations Management Title Hotel-Dieu De France Beirut-Lebanon Word Count: 3,477 CONTENTS I- Executive summary 3-4 II- Introduction 4 III- Company Profile 4-5 IV- Problem and Processes Description 5-8 1- Problem definition 5-6 2- Patients flow model at hdf 6-8 V- patient Flow and Capacity Theories 9-12 3- Process mapping 10 4- theory of constraints 10-11 5- lean tools 11-12 VI- HDF processes evaluation from the capacity theories perspective 12-16 VII- Proposed changes and their effects on customer service 16-18 VIII- Final Recommendations and conclusion 19-21 IX- REFERENCE ...

Words: 4360 - Pages: 18

Premium Essay

Operation Management

...Topic 1 I Operations Management 1 List of Key Topics 1. Introduction to Operations Management 2. Performance Objectives & Operations Strategy 3. The Design of Products and Services 4. Facilities Location 5. Demand Forecasting and Capacity Management 6. Process Types 7. Facilities Layout and Flow 8. Process Design and Technology 9. Performance Improvement o Operations Management All organizations have an operations function Operations Function of an Airline – Fly passengers Operations Function of a Hotel – To provide accommodation 1 Operations Management is broad term for a range of activities to ensure that function is carried out efficiently and effectively The Evolution of Operations Management The Production Era; The Sales Era; The Marketing Era Operations differ in terms of The Volume of their output The Variety of their output The Variation of their output The Visibility which customers have of the process 2 Topic 2 Performance Objectives & Operations Strategy The Systems Approach 1 Synistanai – “bring together” or “combine” 2 Bringing together a set of interrelated parts to accomplish a set of objectives. 3 4 Transformational Model 5 Inputs Transformation Outputs 6 7 Operations Performance Objectives Quality – Doing things...

Words: 1294 - Pages: 6

Premium Essay

Operation Management

...Toyota Operations Management maintenance of the production of goods or services 1. Introduction Operations management is the maintenance of the production of goods or services that a company is developing for sale. The management team is charged with the task of ensuring a profitable and safe production system, and also ensuring that resources are allocated and used in an efficient manner, minimizing waste in labour and material resources. In order to meet these goals, the management team thus has to attempt to find the best operations strategy available for their particular situation and product. The biggest challenge for any organization and its operations is to try to maximize productions by cutting down on waste, Finding the right balance between getting the production up to the required standard by using the resources available to the optimal level. There are many strategies that can be used by an operations manager depending on the needs of production, and in the first section we will examine some existing operation management strategies, and in the second section we will examine the effectiveness of these strategies, and how well they fit in with the goals of the target organization, Toyota. 2. Operations Managers Role The Role of an operations manager is of utmost importance as any operations manager who can effectively utilize an organizations resources to efficient effect by producing outputs of a standard & sustainable quality, contributes to the......

Words: 1888 - Pages: 8

Premium Essay

Operation Management

...2 Task 1: Nature and the Importance of Operation Management 2 Task 2: The Link between Operation Management and Strategic Planning 4 Task 3: Organizing a Typical Production Process 6 Task 4: Application of Relevant Technique to the Production of an Operational Plan for an Organization 7 Conclusion: 9 References: 10 Introduction Operation management is a part of overall function of a business organization. It means planning, organizing, staffing, leading and controlling the resources of a company those are used to make goods or services of that particular organization. So it can also be said as a part of management function. Operation management is important for any kinds of company including for- profit, not-for-profit, social, commercial etc. IT performs the prime managerial activities of any organization. Weather the organization is service oriented or profit oriented to achieve goals it needs to manage its resources like human, technological, informational etc. organizational management makes the way for a better combination of these resources. In this assignment the nature and importance of operation management will be described. The importance of organization management for an organization, its operation in a selected organization and evaluation of operational management of a selected organization by using a process model also will be described. There is a link between operation management and strategic management it will also be explained. The......

Words: 3462 - Pages: 14

Premium Essay

Operation Management

...Chapter Solutions Operations Management.pdf DOWNLOAD HERE CHAPTER 12: INVENTORY MANAGEMENT – Suggested Solutions to ... 1 BUS P301:01 CHAPTER 12: INVENTORY MANAGEMENT – Suggested Solutions to Selected Questions Summer II, 2009 Question 12.5 This is EOQ with D = 19,500 units/yr; H = $ ... CHAPTER 11 Operations Management Operations Management, ... • To decouple operations ... CHAPTER 11 11-39 Inventory Management Economic Production Quantity I n v en t o r y L ev el CHAPTER 10 Operations Management - Academic Resources at ... Operations Management 8th edition 10-2 Quality Control CHAPTER 10 Quality Control McGraw-Hill/Irwin Operations Management, Eighth Edition, by William J. Stevenson PRODUCTION/OPERATIONS MANAGEMENT - … PRODUCTION/OPERATIONS MANAGEMENT. BAD 5262 . SPRING 2002. Course Instructor: Samir Barman, Ph.D. ... Apr 02 Chapter 3 All Example Problems. Operations in a PR: 3.1-3.6 Chapter 7 Accounting for Financial Management Chapter 7 Accounting for Financial Management ANSWERS TO END-OF-CHAPTER QUESTIONS 7-3 No, because the $20 million of retained earnings would probably not be held as......

Words: 852 - Pages: 4

Premium Essay

Operations Management

...Operation Management Operation Management Assignment 1 [Document subtitle] Assignment 1 [Document subtitle] Toh Yin Sheng CT0196844/14208417 FT UCD BBS 22 C Dr Dan Maher & Dr Mogan Swamy Toh Yin Sheng CT0196844/14208417 FT UCD BBS 22 C Dr Dan Maher & Dr Mogan Swamy Assignment 1 Assignment 1 Content Company Introduction 2 Operation Management Results Competitive Advantages 3-4 Conclusion 4 References 5 Company Introduction PTS Marketing group of companies, which founded in 1999, act as a service provider of automotive aftermarket supplies mainly active in Malaysia and Singapore. With the mission of “Professionally Targeting Success”, PTS Marketing Group aims to provide quality products and superior services to the customers. As a service provider, in order to deliver the commitment, PTS Marketing Group states a combination of operations management that allows and drives the company towards the mission. The company currently carrying several brands as sole, exclusive distributors, such as Federal Tyres, Lassa Tyres, Core Racing Wheels, HKS, Vitech Lubricant, Toyo Tyres and more brands to extensively fulfil the customers and market needs. Operation Management Results Competitive Advantages Every firms or organizations have their own unique operation systems and styles generate from the characteristics and internal cultural. This is essential to figure out, develop and design the operational......

Words: 1245 - Pages: 5

Free Essay

Operations Management

...Get Instant Access to PDF Read Books Operations Management William Stevenson 12th Edition at our eBook Document Library Operations Management William Stevenson 12th Edition PDF Download Operations Management William Stevenson 12th Edition.PDF Getting the screenshots prepared is a good approach that might time savings. But having screenshots already prepared in addition to callouts, explanations, and annotations is an excellent approach which you will save much longer. More than likely, you've all that stuff prepared inside your operations management william stevenson 12th edition but it's not very polite to deal to the person: "Read that fantastic manual". User may do not know the location where the manual is on the PC as well as on what page is the looked-for solution located. On the other hand, you may also have zero time and energy to manually cut particular pages with screenshots and related instructions from your manual also to attach them to each support message. Consider virtually any kind of services or products is now purchased or enlisted online, getting repair manuals is effortless. With many suppliers, immediate accessibility to manuals is done possible since they will be stored and ready for download in Portable Document Format (PDF). And unlike traditional printed service manuals that may be easily lost or damaged over time, these operations management william stevenson 12th edition might be safely held in your pc for future repairs. This is really going to......

Words: 4472 - Pages: 18

Premium Essay

Operations Management

...Operations Management is a fundamental and vital part of any organization from a niche market to a multi-million dollar conglomerate. It aim its focused on effectively turning inputs to outputs and by doing that obtaining a competitive advantage among everyone that is in that market. In fact, Forbes magazine reported in 2011 that about three quarters of all CEOs came from an operations background. Not all these CEOs studied operations in school; only some of them did. OM orchestrates all the resources needed for the final product. It includes designing, deciding what resources are needed for e.g. A hospital resources would be its team of qualified doctors, nurses, clerical/ administrative staff, their strategically analysed medical procedures and their state of the art, outstanding medical equipment. Operations Management focuses on all various Departments whether it be Sales and Marketing, Quality, Accounts, Finance or Human Recourses to assure to production of the good or/and services. Human Resource would be able to make good staffing decisions better job descriptions, applicable training programs. Without operation Account Department wont be able to pay off bills and suppliers also staff which can lead to big problems further down the road. If operations fail to run well the consequences of HR are not good. They help implement strategies that would assist the company in reducing cost and maximizing its profits to also improve flexibility to meet that swift changes......

Words: 690 - Pages: 3

Premium Essay

Operation Management

...holding company, mainly engaged in real estate development in Malaysia. It does this by three parts: property development, education, and a clubhouse. The company develops, build and sell residential, commercial, industrial, leisure, and institutional property; management of private and international schools; and management and operation of the club. It is also involved in the sale of land; investment property; purchase of building materials; and providing landscape management, project management, management and administrative services. The company was founded in 1996 and is headquartered in Seremban, Malaysia.Matrix Concepts Holdings Berhad, a Negeri Sembilan according to property developers, it has earned a reputation for developing quality and affordable residential and commercial buildings since its incorporation in 1997.So far, the formation of a strong track record of completed development projects worth over one billion US dollars RM2.4 gross development value (GDV) of about 1900 acres of land in Negeri Sembilan and Johor. Part (A) Operations Management is the management of business practices to create the highest level of efficiency in the organization. The purpose of the operational management is the conversion of materials and labor into commodities and services as much as possible to maximize the profits of such an organization. Direct responsibility method individual or team, is responsible for all the necessary clients will need to go to......

Words: 2064 - Pages: 9

Premium Essay

Operation Management

...Introduction The company chosen for this assignment is XYTech Sdn. Bhd. which is based in Prai Industrial Park, Penang, Malaysia. XYTech started its operation in 1988 with a goal of continuous innovation and commitment to provide worldwide automation solution to its customer. XYTech designs, develops, and manufactures industrial automation equipment for customers from various industries including Automotive, Medical, Electronic,Air-conditioning and Semiconductor. Expertise includes High vacuum applications, Leak detection technologies, Assembly automation and Test systems. XYTech also builds Precision material handling and Secondary processing equipment used in the Semiconductor industry. XYTech provides its customers complete integrated engineering solutions from conceptual design to operational equipment; as well as after sales support. The company mission is to produce highly dependable and reliable machineries with effective cost and superior support and services to their customers. In the automation industry, competition is aggressive and dynamic where competitor will compete to gain the orders. Slack, Chambers and Johnston (2010) states that, there are five elements which are quality, speed, cost, flexibility and dependability are essential in operation objectives. XYTech has to fulfill all the elements in their operation objectives in which their customer expects besides meeting their machineries specification and requirements. As automation competitor competes with......

Words: 3012 - Pages: 13