Premium Essay

Managing Oneself Within the Context of Professionalism, Ethical Conduct, and Quality Service

In: Other Topics

Submitted By jlppan
Words 527
Pages 3
Managing Oneself within the Context of Professionalism,
Ethical Conduct, and Quality Service

Professionalism, ethical conduct and quality service all have one thing in common; it is that all these three are absolute necessities in the workplace. Each person who is considered a professional in his or her respective field must possess these three. They all go hand in hand in order to be a true professional; professionalism cannot be truly defined without ethical conduct and quality service; ethical conduct, in the workplace, also cannot be defined without professionalism and quality service; and same goes with quality service, as it cannot be produced without professionalism and ethical conduct. Professionalism is defined as the skill, good judgment, and polite behavior that is expected from a person who is trained to do a job well. In other words, being a skillful in your job is not the only pre-requisite in being a professional. Good judgment and polite behavior is also necessary and expected from an individual who calls himself or herself a professional. One cannot be considered a professional, yet not have all these three. Professionalism in the workplace must always be applied and never neglected. Moving on to ethical conduct, the word ‘ethical’ means following accepted rules of behavior that is morally right and good. The word ‘conduct’ means the way that a person behaves in a particular place or situation. Adding up these two, we can get the meaning of ethical conduct which is: the moral and good way that a person should behave. In the field of architecture, we have various laws and rules we need to follow. There could be a lot of instances where our ethical conduct may be tested, and there will probably come a time where we will feel like we could give in but as professionals, we must always follow the rules that have been given to us, and do what is…...

Similar Documents

Premium Essay

Managing Quality

...Managing Quality Project Proposal Professor: Robert Lee Devry University The organization that will be the topic of discussion in my final project paper is XXXXXl College (XXX). XXX is a for-profit higher education provider. The size of the company is at 400 full-time employees. The type of industry that we service is categorized under Education & Training Services The XXX Institute was established in 1999 as a vocational medical institute teaching diagnostic ultrasound. In 2008, Dade Medical Institute attained college status, becoming XXX College and was approved to offer Associate of Science Degrees. Since the college’s inception programs have been added to reflect the diversity in demand for vocational education in the medical field. At present, XXX College offers diplomas and degrees for medical careers in high demand. Vision: XXX College is dedicated to the advancement of the individual. XXX College aspires to be the bridge that would enable individuals, who under normal circumstances would not have the means or the time needed to attend a more traditional educational institution, to achieve his or her professional goal. Mission: XXXCollege’s mission is to provide quality postsecondary training to all of its students while preparing them for entry level employment and assisting the graduate in procuring gainful employment in their chosen specialty within the medical field. I am a Mathematics Professor in the business...

Words: 902 - Pages: 4

Premium Essay

Service Quality

...surprise that more people tend to eating-out in fast food restaurants. Thus, fast food restaurants are competing among each other, advertising their brands in order to attract customers. As the customers now have a huge range of fast food patterns and restaurants to choose, local fast food restaurants have to be sensitive in current demand and be innovative to ensure they meet their customer satisfaction. This research will focus only on service quality as a factor influencing customer’s satisfactions. The aim is to do an investigation about the service quality and customer satisfaction at A&W restaurant, Seksyen 7, Shah Alam. Using 5 SERVQUAL instruments, questionnaires will be designed and distributed to respondents. The findings will create awareness of service quality and customer satisfaction, thus help to develop future marketing strategy. 1.0 Introduction 1.1 Fast Food Industry The fast food industry is also known as Quick Service Restaurants (QSR). As its name suggests, fast food is any food that can be prepared and served within a short span of time. That being said, the concept encompasses all those restaurants and stores which sell or serve preheated or precooked food items to its customers (www.buzzle.com/articles/fast-food-industry.html) According to Bender and Bender (2001), fast food is a general term used for a limited menu of foods that lend themselves to production line techniques and that are typically hamburgers, pizzas, chicken or sandwiches .The......

Words: 6240 - Pages: 25

Premium Essay

Describe the Importance of Quality Leadership and the Difference Between Leadership and Management Within a Health and Social Care Environment, and Explain the Ethical Value Framework Leaders of Services Should Adhere to

...HEALTH AND SOCIAL CAREHS4501-40Describe The Importance Of Quality Leadership And The Difference Between Leadership And Management Within A Health And Social Care Environment, And Explain The Ethical Value Framework Leaders Of Services Should Adhere To STUDENT ID: 213599 06/05/2011 WORD COUNT 3,606 | | Describe The Importance Of Quality Leadership And The Difference Between Leadership And Management Within A Health And Social Care Environment, And Explain The Ethical Value Framework Leaders Of Services Should Adhere To | | This essay will discuss the importance of quality leadership, the diversities between leadership and management within health and social care and explain the ethical frame work leaders of services should adhere to. Every organization strives to be successful regardless of the type of business it conducts; no organization can be fully successful and productive without good quality leadership. Haris and Ogbonna (2000) discovered that although leadership may not completely affect the organisations achievement, the quality of leadership does affect the workers of the organisation who in turn have a substantial affect on the organiation. (cited in Haracre, et al 2011) If workers are contented and without stress in their work they will be more likely to be enthuiastic about their work and deliver an enhanced quality of work in contrast to those who are discontented......

Words: 3756 - Pages: 16

Premium Essay

Nike: Managing Ethical Missteps

...Durrell Simms Nike: Managing Ethical Missteps The Nike Corporation is a huge brand that targets athletes, colleges, and product manufacturing. The company was founded by Phil Knight and his track coach, Bill Bowerman, in 1964. “The company was renamed Nike in 1978, and has grown to be the largest worldwide seller of athletic goods, with approximately 19,000 retail accounts in the United States and about 160 countries around the world” (386). Nike built its “good quality” reputation from popular athletic sponsors. Although the brand was growing into a successful sports oriented company, high demand for the product led to thought on how to manufacture more apparel. The founders of the company devised a plan on how to increase manufacture while not completely blowing their accounts on laboring. The company agreed to take their manufacturing overseas to third-world countries where the cost of laboring is cheaper. “In the late 1980s after going public, the late 1990s began a period composed of combating allegations about labor and human rights violations” (386). Nike was accused of over working their foreign employees, and providing them poor, unsanitary work environments. Subcontracting was mainly the reason why this situation occurred. Subcontracting is the process of reducing cost to allow projects or manufacturing to take place. This action basically allows companies to take advantage of the workers they hire for cheaper service. Children were also hired...

Words: 1207 - Pages: 5

Premium Essay

Managing Oneself

...Managing Oneself-Summary This article discusses how we must learn how to develop ourselves and place ourselves were we can make the greatest contribution. The article discusses five questions that should be asked in order to become more effective with the knowledge and skills that we already possess. The five questions are as follow: What are my strengths? How do I work? What are my values? Where do I belong? and, Where can I contribute? The first question asks: What are my strengths? The author of the article states that feedback analysis is an effective tool for improving performance. Feedback analysis has three steps for improving performance: concentrate on your strengths, work on improving your strengths, and to discover and improve your weakness. In the first step, one should concentrate on placing themselves in a position where their strengths can produce results. In the second step, the feedback analysis will show where one needs to improve skills or gain new ones, therefore one should work on improving their strengths. In the third step, one should discover and improve weaknesses because the thing you do or fail to do that limits your effectiveness and performance. The second question asks: How do I work? According to the article, the way a person performs may be more important than knowing one’s strengths. The article states that a person’s way of performing can be modified slightly but is unlikely to change. There are two keys to determining how a......

Words: 796 - Pages: 4

Premium Essay

Managing Oneself - Drucker

...HW ASSIGMENT #2 The topic is selected for my weekly assignment is ‘Managing Oneself’. It’s also the title of an article Peter Drucker wrote on Harvard Business Review in 1999. I found it very useful either for the topics we discussed in class during these past two weeks and for my career, both as a student and as a business person. In the article, Drucker focuses the attention on 5 specific, but at the same time broad, questions: ‘What are my strengths?’, ‘How do I work?’, ‘What are my values?’, ‘Where do I belong?’, ‘What can I contribute?’. Reading Drucker’s words, I was most impressed by the second one: ‘How do I work?’, or ‘How do I perform?’. I believe self-consciousness is a fundamental starting point in a successful managerial career: you have to be one hundred percent aware under what circumstances you work best and where your weaknesses may come to surface. One individual has to know his limits as well as his strengths. Every person is different from each other and know yourself as much as possible will only turn out to be helpful and beneficial when working in group. Companies are now becoming more and more team-oriented than they were in the past and interactions with others occur on a daily basis. Only if you know yourself you will be able to know others. I believe this is true even as a business student: work-groups happen regularly and you are expected to perform well even if you are not inside a decision room on the top floor of a company building. It......

Words: 395 - Pages: 2

Free Essay

Service Quality

...Journal of Marketing Service behaviors that lead to satisfied customers Kathryn Frazer Winsted Article information: To cite this document: Kathryn Frazer Winsted, (2000),"Service behaviors that lead to satisfied customers", European Journal of Marketing, Vol. 34 Iss 3/4 pp. 399 - 417 Permanent link to this document: http://dx.doi.org/10.1108/03090560010311920 Downloaded on: 16 September 2014, At: 19:29 (PT) References: this document contains references to 72 other documents. To copy this document: permissions@emeraldinsight.com The fulltext of this document has been downloaded 5472 times since 2006* Downloaded by UNIVERSITI MALAYSIA TERENGGANU At 19:29 16 September 2014 (PT) Users who downloaded this article also downloaded: Kathryn Frazer Winsted, (2000),"Patient satisfaction with medical encounters – a cross#cultural perspective", International Journal of Service Industry Management, Vol. 11 Iss 5 pp. 399-421 Göran Svensson, (2006),"New aspects of research into service encounters and service quality", International Journal of Service Industry Management, Vol. 17 Iss 3 pp. 245-257 Göran Svensson, (2006),"The interactive interface of service quality: A conceptual framework", European Business Review, Vol. 18 Iss 3 pp. 243-257 Access to this document was granted through an Emerald subscription provided by 460805 [] For Authors If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information......

Words: 11616 - Pages: 47

Premium Essay

Leadership - Managing Oneself

...favorites Our recognition of people may be linked to how much they seem to like us rather than how well they perform 15) Refusing to express regret The inability to take responsibility for our actions, admit we’re wrong, or recognize how our actions affect others 16) Not listening The most passive aggressive form of disrespect for colleagues 17) Falling to express gratitude Thanking is a magical super gesture of interpersonal relations. 18) Punishing the messenger The misguided need to attack the innocent who are usually trying to help us. All u need to do is say “Thank you” 19) Passing the buck The need to blame everyone but ourselves 20) An excessive need to be “me” Less me more them READING OUTLINE – MANAGING ONESELF Writer: Peter F. Drucker...

Words: 502 - Pages: 3

Premium Essay

Service Quality

...accommodation. So, what is hotel or hotel industry? Hotel is a part of the hospitality industry which is an umbrella term for a broad variety of service industries including, but not limited to, hotels, restaurants and casinos. Hotel is often referred as a “Home away from home”. If we consider meaning of hotel in the dictionary, a hotel is a building where you pay to have a room to sleep in and where you can eat meals (Cambridge dictionary) or a hotel is an establishment that provides paid lodging on a short-term basis (Wikipedia) According to A.M. Sheela, the author of the book “Economics of Hotel Management”, hotel is the place where the tourist stops being the traveler and become a guest. Hotel usually offer a full range of accommodations and services, which may includes suites, public dinning, banquet facilities, lounges and entertainment facilities. It is considered as an industry whose main aim is also to make profits for the hoteliers, though this may change at times. Hence a hotel should provide food, beverage and lodging to travelers on payment and has in turn the right to refuse if the traveler is drunk, not follow the rule of hotels or not pay the service fee. Traditional hotels provide rooms, banquets and restaurants. Additional hotels get revenues also from telephone call services, laundry services, travel services, internet services and recreational, entertainment activities in the hotels. 2 1.2 History of hotel industry The hotel is maybe one of the oldest......

Words: 21914 - Pages: 88

Free Essay

Managing Quality

...Assignment title | Managing Quality in Health and Social Care | ------------------------------------------------- Introduction..................................................................................................................6 Executive Summary This report has been produced to show how RUH have developed a number of mechanisms to overcome the notices placed by CQC. The hospital itself became a trust in June 2012. It is located in West Wilshire, outskirt of Gloucestershire and Bath with over 4500 staff a budget of 230 million, 4600 staff and delivering a number of complex and acute services the hospital has the opportunity through work with it Human resource and quality team to address the 5 action points given to the hospital after the February 2013 inspection. Introduction This report will show how RUH are using different techniques to address gaps in their service of delivery, it will discuss the tactics being used and how they are being evaluated, policies procedures being in place the impact it has left the organisation in terms of remaining competitive. And avoid any re-buff from CQC .Quality can be described as the standards of measuring something set against a criteria this statement is supported by Geynt (1995). For health and social care it is about improving knowledge and techniques to deliver high quality services .Quality management is essential within the sector as......

Words: 3634 - Pages: 15

Premium Essay

Service Quality

...Service Quality Introduction During the past ten years I have devoted my time primarily to the field of quality in services, mainly as a researcher but also as a consultant. In order to understand how to manage and improve quality in service companies, we must first understand the partly unique characteristics and production logic of services. Therefore, I will begin by discussing the quality concept and the logic of service production, then go on to consider the quality concept in a service context and end with 13 propositions on quality improvement. I will also mention some trends in service quality. This study is based on recent research on and experiences from leading service companies. One important source is my research report “Service development with built‐in quality” (1996, in Swedish). Service ‐ a customer result The International Standardization Organization (ISO) defines a service as a part of the total production concept. A product is the result of a production process. To produce means to create added value, that is to say ‐ the created value is larger than the sum of resources expended during the production process. This added valued is continuously assessed in a market economy, and customer choices play a key role. Services are often “invisible” and thus difficult for the supplier to explain and for the customer to assess. This places special demands on marketing to prevent wrong, often excessive expectations of the market. The expectations which are......

Words: 3791 - Pages: 16

Premium Essay

Pepsi Ethical and Unethical Conduct

...------------------------------------------------- ethical AND UNETHICAL practices of pepsi Class: BBA Hon’s Semester: 6th Topic: Ethical and unethical conduct of pepsi in different countries Submitted to: Madam Mehwish Name of Participant: Mubashir Irshad Safeer Hashim Usama Fiyyaz Shahriyar Shahid ACKNOWLEDGMENT Alhamdulillah first and foremost, we would like to thank God as finally we were able to finish our assignment. Secondly we would like to thank to our supervisor of this assignment, Sir Mehwish for the valuable guidance and advice. He inspired us greatly to work in this assignment. His willingness to motivate us contributed tremendously to our assignment. We also would like to thank him for showing us some example that related to the topic of our assignment. This research assignment would not have been possible without the support of many people especially group members; Mubashir, Safeer, Usama and Shahriyar for sharing the literature and invaluable assistance. Without helps of the particular that mentioned above, we would face many difficulties while doing this Introduction of Pepsi Co. International: Mr. Caleb Bradham a young pharmacist from New Bern, North Carolina City. In January 1898, this was the starting period of Pepsi-cola. Caleb Bradham created a drink, which is call "the Brad Drink". In 1903 Brad index the name drink Pepsi. At Marco level he ongoing his own produced and build his own organization. The trade extended and this......

Words: 2062 - Pages: 9

Free Essay

Managing Quality

... 8   REFLECTION   ..........................................................................................................................................  10   BIBLIOGRAPHY  ....................................................................................................................................  12     1   Introduction   JHT Wildcats, a charter school, was formed in 2010, after most if not all of the public school districts of New Jersey had their state aid reduced by 5% or more. In an article found online at NJ.COM (Randquist & Alloway, 2010), the budget cuts by the Christie administration will force many schools to layoff hundreds of employees, eliminate programs for students, cut services such as courtesy busing and after schools activities, as well as increase class size. The idea of charter schools has been around for quite some time, but since the 1990’s more than 3400 charter schools throughout the country emerged. Charter schools fit in a niche between private and public schools. They are funded with public money (except for their facilities) and they are an alternative to regular public schools systems. A private group of people can submit and get approved a charter to run their own school. Charter schools receive waivers from public school districts in exchange for promising better academic results. Charters are usually given for 3-5 years, where an eye is kept on academic performance. If academic performance......

Words: 2184 - Pages: 9

Premium Essay

Managing Quality

...GM 588: Managing Quality Final Project Proposal Making Quality Our First Priority The organization that will be the topic of discussion for my final project paper is XYZ University (this is a fictitious name based on my current employment with the company). XYZ University is a publicly traded, global, for-profit higher education provider. The size of the company is at 12,000 full-time employees. The type of industry that we service is categorized under Education & Training Services. Our product/services are different level degree programs such as; Associates, Bachelors, and Masters within the U.S. and a few other countries. The company I currently work for is a for-profit school (college), and they are undergoing a major structural change in how we do our business based on Department of Education standards. There are many integral strategic changes taken place at one time with regards to the Department of Education and Title IV HEA funding for all colleges. Some locations have been closed, the morale and culture of XYZ has completely changed. Yet, if we added quality management in conjunction with people management, there must be a way to successfully get the entire organization on the same page. There is a sincere need for a concise quality management aligned with the business strategy, mission, and goals for our entire department. When you work in the Admissions department for a for-profit college, your job is very similar to that of a sales person versus a......

Words: 930 - Pages: 4

Free Essay

Service Quality on Customer Satisfaction

...IMPACT OF SERVICE QUALITY ON CUSTOMER SATISFACTION: EVIDENCES FROM THE RESTAURANT INDUSTRY IN PAKISTAN MS Candidate Ubedullah Amjad Ali SHAIKH Institute of Business and Technology – Biztek, Karachi, Pakistan Naveed Ur Rehman KHAN Universiti Pendidikan Sultan Idris – UPSI, Perak, Malaysia Email: naveed.r.khan@gmail.com Abstract: The purpose of this study is to contribute to the literature of service quality importance in restaurant industry. The study has been based upon the Servqual technique and Dineserv tool of improving the quality by the service providing organizations. The study is undertaken from the perspective of Pakistani Restaurant Industry and the customers' perceptions vis-à-vis restaurant dining. Two variables of Servqual, i.e. Tangibles and Responsiveness, have been examined to demonstrate the significance of service quality on customer satisfaction. The results endorse the importance of enhanced complementary service standards in restaurant industry. Finally, the findings provide an insight for the Pakistani restaurant service providing establishments and suggestion have been made for the caretakers of the industry on ways to improve service quality. Keywords: marketing; restaurants; servqual; customer satisfaction Introduction The restaurant industry has evolved over the past few decades from merely a meals providing facility to an augmented combination of service associated features. These features are emphasized to satisfy the complementary needs......

Words: 4985 - Pages: 20