Karolinska Hospital Case Study

In: Business and Management

Submitted By merandasut
Words 1279
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Steps 1-3 – The Problem Identification Stage

Step 1 – Review the case and identify the relevant facts
Problem situations or cases often include extraneous information or irrelevant ‘stuff’. Therefore, when you are trying to find a solution to a situation or to answer a case question, the first step is to identify the key facts so that you can figure out what is going on before deciding how to answer or solve the problem. In advanced courses, this usually involves extensive research but in an introductory or foundation level course, you will typically only use the information in the case. However, to do well in any case study assignment, it is important to read the case carefully and also to make sure you fully understand what the assignment and/or case questions are asking for. As you review the case, this will help you to identify what you need to pay attention to and what to ignore. That’s what relevance means – eliminating ‘stuff’ and identifying the important facts in a situation.

Let us assume that you have just read a case entitled XYZ company and are trying to answer the following question:

What are the current challenges facing XYZ company?

You must identify and list the key facts which, for the purposes of our example, are those listed below:

* The government has recently deregulated the industry to stimulate competition. * Telecommunications advances have led to increasing internet use. * More and more users are comparison shopping on the internet * Price competition in the industry is increasing and average net profit margins have fallen 1% in the past two years. * XYZ recently laid off 10% of its workforce in an effort to lower costs and remain competitive. Management believes that this is enough to allay the effects of competition for the next 3 years. * Many companies in the industry are now forcing their…...

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