Job Description & Person Specification

In: Business and Management

Submitted By Keeper13
Words 323
Pages 2
Customer Service Representative (01HWT)
Belfast, Northern Ireland, United Kingdom GB

Hours of Operation: Monday-Sunday 7am-3.30pm
Working in conjunction with our new Global Telecommunications Client, we currently have exciting full and part time Customer Service opportunities available. Job Description
We are seeking ‘Brand Ambassadors’ who will be the first point of contact in responding to telephone and email queries. The key responsibility of this role is to provide effective one call resolution to a range of enquiries by troubleshooting using online tools.
To succeed in the role you must be able to multi task while ‘thinking on your feet’. We are looking for dynamic, resilient candidates, with a confident, positive attitude and excellent interpersonal skills.
Previous experience in a similar call centre based customer service role is essential.

Customer Service Representative (01HWT)
Belfast, Northern Ireland, United Kingdom GB

Person Specification
We strive on offering the very best levels of customer service and believe in "what we say and how we say it" leaves a lasting impression with our customers. Therefore we will provide you with all the necessary tools, training and confidence needed to do a great job. Essential Criteria
• Excellent Communication Skills
• PC literate, with the ability to work comfortably with multiple systems
• Proven Customer Service experience
• Excellent people skills and the ability & interest to develop great relationships with our clients’ customers
• 'Can do' attitude, initiative and genuine commitment to customer service and continuous learning

Desirable Criteria
• Proven experience in a call centre environment
• A positive attitude towards learning new tasks and undertaking any systems training, adapting to change and multi-tasking

Customer Service Representative (01HWT)…...

Similar Documents

Job Description

...Front Desk Job Description Front desk job description involves greeting and welcoming guests or clients, answering their queries, providing them with necessary information and maintaining records, receiving payments, etc. They are also responsible for promoting various offers and services of the organization they are working with. Front desk agents are the face of the company, hotel or hospital. They are the first ones to greet business associates, guests, patients, etc. Front desk job is an important job, because the impression one has about a particular place will depend on interaction one had with the front desk official. A rude, haughty front desk official will spoil one's impression about the place entirely. Thus, the primary role of a front desk official is to present the organization in the best possible manner. Front desk job description or receptionist job description will vary from one industry to another. An operations supervisor has many different functions in many different career fields. The main responsibility of an operations supervisor is to ensure that the processes and employees working under him are working smoothly and efficiently. An operations clerk handles office duties for a company’s top executive. Sounds simple, but the responsibilities of an operations clerk are vital in helping a company run smoothly. Operations clerks answer phones, greet clients, schedule appointments, type reports and letters written by chief officers, and handle an array...

Words: 1504 - Pages: 7

Job Description

...Regina Stroman HRM/531 April 22, 2013 Cathy MC Cullough Job Description Job description is crucial for managing individuals in organizations. It is necessary for recruitment of new employees whereby their roles, purpose, and expectations. This gives them an easy task to understand the job they are about to apply for and make a final decision of whether or not to apply for it. The position in this case is that of civil engineer. Job analysis, a systematic exploration, and recording, study of the responsibilities, accountabilities, skills, work environment, duties, and the requirements of a particular job. The process also involves determining the visual importance of responsibilities, duties, emotional, and physical skills for a specific job. These factors determine the demands of a job and what employees required productively to perform a job. Job analysis help in determining the job location, job title, duties involved, job summary, the working conditions, and possible hazards. The role of a Civil engineer is to create, protect, and improve the environment. They design, oversee construction, plan, and maintain building facilities and structures for instance roads, bridges, railways, dams, power plants, airports, irrigation projects, water, and sewage systems. They also build and design large structures and tall buildings. Civil engineers also can be......

Words: 1259 - Pages: 6

Job Description - Job Analysis

...Staffing – Job Description/Job Analysis 1. A job description outlines the necessary skills, training and education needed by a potential employee. It will spell out duties and responsibilities of the job. Once a job description is prepared, it can serve a basis for interviewing candidates, orienting a new employee and finally in the evaluation of job performance. Using job descriptions is part of good management and it will help an organization better understand the experience and skill base needed to enhance the success of the company. Job descriptions assist in the hiring, evaluation and potentially terminating of employees. Many times there can be a misunderstanding of what a position entails an in-depth, well-prepared job description can help both sides share a common understanding. 2. Announce plan to update job descriptions using the Job Requirements – Job Analysis process to the whole company. Briefly explain the process and the time frame for the project. Motivate employees to participate and dispel any negative feeling about the process. Stand as a unified team with Marvin and Alta Fossom and have them ask for the support and cooperation of all employees. Meet with Marvin and Alta on a monthly basis to update them on the project. a. Meet with the general manager, supervisor of operations and customer service to discuss the project. b. Request all documents currently being in the staffing process for every job at the company. c. Meet with all department......

Words: 971 - Pages: 4

Job Description

...Working within the Job Description Name BUS 303: Human Resources Management Instructor Date Job Description Introduction A job description circles out the drive of a job, where the job turns into the association structure, the chief responsibilities and tasks of the job and the important tasks to be done. A job description is a series that an individual might practice for overall tasks, or purposes, and accountabilities of a selected position. It might often involve the location reports, stipulations such as the educations or trainings wanted by the individual in the job, or an income range. Job Description of Selected Position The selected position for this paper is HR Manager. The Human Resource Manager indicates and guides the HR team to allow them to transport a complete HR service to the occupation. The HR Manager proactively recommends on greatest practice HR and where essential proceeds a hands-on task in allocating with case effort. The HR Manager chains the employees about management purposes that reinforce the business philosophy. The comprehensive areas contain employee problems, reward and welfares, remuneration, occupational growth, infrastructures and performance management. Tasks The main tasks of the HR Manager is to lead and direct the Human Resource department to bring a complete HR facility to the business, employee relationship management, clearing any disputes and utilizing conflict handling approaches in......

Words: 972 - Pages: 4

Job Description

...Job Description: Material Handler Kara L. Ribar BUS303 Joy Harris 2 Jun 2014 We are all looking for a job, some of us are looking for that job that we can work hard and bring us to greatness. A supply or material handler is a job of strength, will to work, and the will to learn how to please the customer’s demands. Being able to move property from the warehouse to the truck in a timely manner to ensure the customer get what they need is the priority of ever Distribution Company. Carolyn Youssef stated in out text that “a job description identifies characteristics of the job to be performed in terms of the tasks, duties, and responsibilities to be fulfilled. Job descriptions serve as a standard or a benchmark for many HR matters such as compensation, performance evaluations, training needs assessments, and promotions” (Youssef, C. 2012, p.17). Today’s job market is looking for the well skilled and educated person to work for them, to ensure the loyalty of the person is with the company, and willing to learn more about the company and move with the company as changes come over the years. The job description that I have chosen to write about in this paper is the Warehouse Material Handler. In the Air Force and in the Civilian world have a need for Material Handlers. I will include the tasks, tools and technology, knowledge, skills and abilities, and educational requirements. Last, I will describe the selection methods that will be used to hire......

Words: 1000 - Pages: 4

Job Description

...Job description & job analysis * Prepared by : Noha Reda Hassaan Fatma Mohammed * Outlines 1. Introduction 2. Definition & operational terms 3. Purpose of job analysis 4. Process of job analysis 5. Job description purpose 6. Components of job description 7. References * Objectives At the end of this session you will able to : 1. Define job description 2. Distinguish between job description , job specification & job analysis 3. Compare between job description & analysis 4. Analyze disadvantages of job description 5. Identify limitation of job description 6. List component of job description * Introduction -a job consists of a group of activities and duties that entail natural units of work that are similar and related. Jobs should be clear and distinct from other jobs to minimize misunderstandings and conflict among employees and to enable employees to recognize what is expected of them. -some jobs are required to be performed by several employees, each of whom occupies a separate position. -a position consists of different duties and responsibilities that are performed by only one employee * Operational terms * job analysis the procedure for determining the duties and skill requirements of a job and the process of obtaining information about jobs &kind of person who should......

Words: 923 - Pages: 4

Job Description

...NURSE JOB DESCRIPTION Adult nurses care for adult patients who are suffering from acute and long-term illnesses and diseases. They support recovery from illness or operation by using care plans, carrying out care procedures and assessments and by focusing on the needs of the patient rather than the illness or condition. They also promote good health and well-being through education. Nurses usually work within a multidisciplinary team but are the main point of contact for patients, often providing the most continuity of care. Adult nurses work mainly in hospitals and the community, attached to a health centre or general practice and in residential homes, specialist units, schools and hospices. Many nurses work with patients in their own homes. Typical work activities Gaining the trust and confidence of each patient is an important aspect of the job for nurses, especially as they have more contact with patients than other members of the medical team. This extends to developing a good relationship with the patient's relatives as well, particularly in cases of chronic illness where the patient may be returning regularly for treatment. Patients may have chronic conditions, such as diabetes or heart/kidney problems, or serious acute conditions, such as heart failure, stroke, hepatitis or burns. They may be in hospital for surgery, admitted to accident and emergency with injuries, attending an outpatient clinic or undergoing tests and assessments. The trend for......

Words: 559 - Pages: 3

Job Description

... | |JOB DESCRIPTION | |Job Title : Sales Engineer |Department : Sales | |Job Code : TBA |Job Grade: TBA | |Reports To (Title) : Sales Manager |Job Grade: TBA | |Employment Type: |Duty Hours: 48 / week | |( Full-time ( Part-time ( Contractor |( Exempt ( Non-Exempt ( Shift Hours | 1. JOB PURPOSE In order to keep pace with the market demand and constantly expanding portfolio 2. JOB ACCOUNTABILITIES LINKED TO OBJECTIVE AREAS • To meet the client / Consultant / contractor. • To listen to customer requirements and presenting appropriately to make a sale. • To maintain and develop relationships with existing customers in person, and via telephone calls and emails; • To act as a contact between a company...

Words: 378 - Pages: 2

Job Description

... Job Description Name Institution Tutor Date Companies and most managers have employed description and analyses to set employee goals and objective, to make them fully committed to the company course. Specifications are skill and backgrounds which enables one to perform a certain tasks (Daniel et.al, 2006;Lee, S, 2008; Yates, 2011). My friend James works as a programme coordinator at Canadian cereals enhancement programme,A program fully implement by the ministry of agriculture and fisheries together with European Union. I observed the many responsibilities James had performing duties assigned by the permanent secretary, programme completion and financing closing activities when due, implementing decision of public service commission, (Daniel et.al, 2006; Lee, S, 2008; Yates, 2011). Representing programme at relevant function, while as well ensuring that progress, audit and other reports are submitted on time. With this knowledge I was able to create this job description. Title: Canadian cereal enhancement programme Department of agriculture Job title is programme coordinator Reporting to ministry of agriculture Job description This programme covers two state of Quebec and Ontario with the objective of ensuring that maize and wheat yields increase in the next six years, programme coordination unit will be located at Ottawa. (Daniel et.al, 2006;Lee, S, 2008; Yates, 2011).The essential job functions are the overall management and coordination of CCEP......

Words: 783 - Pages: 4

Job Description

...Cleaning Center (The Job Description) Institute Of Management Sciences, Lahore Human Resource Management Questions 1. What should be the format and final form of the store manager’s job description? There is no standard format as to what should be included in the job description of store manager but most job descriptions cover the following sections • Job identification • Job summary • Responsibilities and Duties • Authority of incumbent • Standards of performance • Working conditions • Job specification 2. Is it practical to specify standards and procedures in the body of the job description, or should these be kept separate? Not all the standards and procedures are important to mention in the body of job description except the ones that are relevant and important for the applicants to know i.e. Performance and Competency standards. Note: It depends upon the type of job under discussion as to what sort of standards to include. 3. How should Jennifer go about collecting the information required for the standards, procedures and job description? First of all Jennifer should conduct a complete job analysis for the job of store manager and she should also check out existing policies and procedures of the company in place, then she should use one or more of the following methods for collecting information about Standards, Procedures and Job description for the job of Store Manager. ......

Words: 626 - Pages: 3

Human Resources Generalist Job Description & Specifications

...Human Resources Generalist Job Description & Specifications Human Resource Generalist will plan, organize, direct, and evaluate the operations of human resources and personnel departments in a team structured, non-unionized organization. Develop and implement policies, programs and procedures regarding human resource planning, recruitment, training and development, pay and benefit (including bonus and incentive) administration. Represent management and participate actively on various joint committees to maintain ongoing relations between the owner, managers and employees in a flexible, family-oriented work place. Responsibilities: • Plan, organize, direct, control and evaluate the operations of human resources or personnel departments • Plan human resource requirements in conjunction with other departmental managers and owner • Administer employee development including health and safety programs • Strategic partner in organizational effectiveness. Assist in workforce planning; identify the quantity and category of employees required to meet goals • Advise managers on interpretation and administration of personnel policies and programs • Co-ordinate internal and external training and recruitment activities, including job analysis and job designs • Develop and implement labour relations policies and procedures • Organize and conduct employee information meetings on employment benefits and compensation • Review the......

Words: 476 - Pages: 2

Human Resources Generalist Job Description & Specifications

...Human Resources Generalist Job Description & Specifications Human Resource Generalist will plan, organize, direct, and evaluate the operations of human resources and personnel departments in a team structured, non-unionized organization. Develop and implement policies, programs and procedures regarding human resource planning, recruitment, training and development, pay and benefit administration. Represent management and participate actively on various joint committees to maintain ongoing relations between the owner, managers and employees in a flexible, family-oriented work place. Responsibilities: • Plan, organize, direct, control and evaluate the operations of human resources or personnel departments • Plan human resource requirements in conjunction with other departmental managers and owner • Administer employee development including health and safety programs • Strategic partner in organizational effectiveness. Assist in workforce planning; identify the quantity and category of employees required to meet goals • Advise managers on interpretation and administration of personnel policies and programs • Co-ordinate internal and external training and recruitment activities, including job analysis and job designs • Develop and implement labour relations policies and procedures • Organize and conduct employee information meetings on employment benefits and compensation • Review the classification and rating of positions......

Words: 472 - Pages: 2

Job Specification - Hr Advisor

...Job Description | School/Department: | Human Resources | Post Title: | Human Resources Advisor | Posts Responsible to (and Level): | HR Manager | Posts Responsible for (and Level): | HR Assistant | Job Purpose: Working within the HR team providing professional and qualified advice to all stakeholders of the business on all Human Resources matters, including but not limited to recruitment, retention, and employee engagement and employee performance. As well as responsibility for contractual and recruitment administration and management of HR Assistants contributions to the team. | Responsibilities of the role: To provide high quality HR Advice including: * Recruitment Administration * Asylum & Immigration Documentation checks for New Starters/Re-Joiners/Lifecycle of Employee/ Extensions/Annual Right to Work checks * General HR Administration * Absence management * Preparation and issue of contractual documentation * Administration support providing letters for grading of posts * Probation administration * Maternity/Paternity administration * Recruitment and selection * Equality and Diversity * Staff achievement payments * Administration of performance management and improvement systems * Termination of employment (all categories) * User acceptance testing * Upkeep of electronically stored personal records * Carry out regular HR Audit checks to ensure integrity of data is maintained *......

Words: 1042 - Pages: 5

Job Description

...Analyzing a Job - Rewriting a Job Description Marc Kahue HRM531 March 12, 2012 A. Muse Analyzing a Job - Rewriting a Job Description With a variety of age cohorts seeking employment, some would prefer to traditionally walk through a business’ front door and personally inquire of any job openings. Others would prefer to frequent different job search engines on the Internet in the comfort of their own home. Websites such as www.monster.com, www.careerbuilder.com, and www.simplyhired.com are great tools for job seekers and job postings are listed by date. For this analysis, the popular website used to search for a job posting is www.indeed.com and the selected job position is for a Target Team Leader in San Diego, California. The analysis will include the identified need, strategy, performance requirements, and the knowledge, skills, and abilities (KSA) required to satisfy the operational gap within the organization. The need identifies the open position to fill and why it is necessary for an organization to create a job position, while the strategy covers the approach used to outline the position’s details. The duties of the position will be included in the performance requirements and its distinction from KSAs will be explained as well. For most, job postings are a potential employee’s initial point of contact with a given organization and the posting itself can identify the need of the organization. Looking at Target’s job posting on www.indeed.com, and after......

Words: 2958 - Pages: 12

Job Specification

...JOB DESCRIPTION AND JOB SPECIFICATION OF NURSING SUPERINTENDENT Designation: NURSING SUPERINTENDENT Experience: 10-12 Years Industry Type: Medical, Healthcare, Hospitals Role: Nurse Functional Area: Medical. Healthcare, R&D, Pharmaceuticals, Biotechnology Education: UG- B.Sc- Any Specialization, Nursing PG- PG Diploma- Any Specialization, MBA/PGDM- Any Specialization, M.Sc- Any Specialization, Nursing Job Description: JOB PROFILE OF NURSING SUPERINTENDENT 1)To ensure that excellent Nursing is provided to every patient with a smile and positive attitude. 2) To ensure that adequate number of beds are always ready for patients requiring routine and emergency admission. 3) To ensure that every patient is attended by the nurses and R.M.O. immediately on arrival in the ward and prescribed treatment is also started immediately. 4) To maintain cordial and personal relations with all patients and their attendants. 5) To make sure there are no complaints from the patients regarding Nursing, House keeping services and maintenance services. 6) To ensure that patients have paid admission advance, interim bills and there are no outstanding bills from the patients. 7) To ensure that all discharged patients vacate the bed by 12 noon. 8) To ensure all procedures/ investigations/ Doctor’s visit and any other charges are immediately entered in the charge sheet. 9) To ensure proper allocation of job responsibilities for Nursing supervisor/House keeping supervisor / House......

Words: 637 - Pages: 3