Jetstar Swot Analysis

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Submitted By ijaniza
Words 2890
Pages 12
February 2010

Jetstar Customer Guarantee
As part of our low fares, good times promise, Jetstar is committed to providing you with the best flight experience for the best price. You also have our absolute commitment that your safety is our highest priority. We strive to make every part of your experience with us as straight-forward and as pleasant and enjoyable as possible. That’s why we have over 7,000 people doing their very best, all day, every day to get you to where you want to go. Unfortunately, there are times for every airline when things don’t go to plan, often because we have your safety as our highest priority. If you are inconvenienced as a result, we think it’s important to know what you can expect from us, and that you know we will always be helpful, fair, open and consistent. That’s why we’ve created our 10 point Jetstar Customer Guarantee, so that in the unlikely event something does affect your journey with us, you know exactly what to expect. 1. 2. 3. 4. Your safety is our highest priority We commit to provide the lowest fares with our ‘Price Beat Guarantee’ Our team are always here to help, 24 hours a day, 7 days a week We’ll let you know your choices if your flight is changed before you travel 5. We’ll keep you updated and provide options if things don’t go to plan on the day 6. You will get what you paid for 7. You can have confidence in how quickly we will respond to an issue 8. You can have confidence in how quickly we will refund your money 9. We share your passion for protecting our environment 10. We commit to the privacy of your personal information This Jetstar Customer Guarantee applies to all flights operated by our Australian, New Zealand and Singapore businesses. The commitments in this Jetstar Customer Guarantee apply in addition to any rights you have under our Conditions of Carriage or under law.

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