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Human Resources Change Paper

In: Business and Management

Submitted By terripawl
Words 1162
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Running head: AON CORPORATION - HOW THEY RUN

Aon Corporation - How They Run Their Human Resources Department
Terese Pawlowski
MGT -420
July 31, 2011

Aon Corporation - How They Run Their Human Resources Department The Human Resources Department is the backbone of many corporations, both large and small. Its main responsibility is to be in compliance with all aspects of the company not just the hiring and firing of employees. The staff in this department must make sure that the company is protected from lawsuits, that employee morale is kept up, rules and regulations are communicated to employees timely and correctly and ensuring workplace safety. Aon Corporation is the nation's largest insurance broker and a company that I recently worked at for 11 years. This organization has gone through many changes including buying additional companies, created centralized service centers and sending some of the work offshore to India. There was also a reduction in how the human resources department was structured. At one point, there was a human resources staff in each of the offices worldwide. In 2001, they decided to make a more stream lined approach, and move the main human resources department to the Chicago, IL headquarters, and then create smaller departments within four service centers located in Glenview, IL, New York, Houston and Los Angeles. In addition, there was still the call center employees that handled the routine payroll and benefits questions. When I first started with the company in 1999, each office pretty much was independent of the headquarters. If you had an HR related issue, it was addressed at the local level. Employees felt that they could get answers quickly because they had a department within their own building they go to and get immediate attention. In 2001 when that changed, employees began to get frustrated because the local HR…...

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