Free Essay

Hershey's Sweet Mission

In: Business and Management

Submitted By janrobbins911711
Words 1935
Pages 8
Strayer University

HRM 500

Hershey’s Sweet Mission

Human Resource Management Foundations

PROFESSOR GEORGE OJIE-AHAMIOJIE

JANET A. ROBBINS
October 21, 2011

Introduction
The Hershey Company mission involves as they stated, “winning with an aligned and empowered organization…while having fun.” (Noe, 2011) Everyone wants to have fun as you can see by my title page; I am one of those people. Milton Hershey has left his legacy in the company’s core values for many years to come. The four values identified in the mission statement are instilled in their human resource management they are as follows: * We are Opening to Possibilities by embracing diversity, seeking new approaches and striving for continuous improvement. * We are Growing Together by sharing knowledge and unwrapping human potential in an environment of mutual respect. * We are Making Difference by leading with integrity and determination to have a positive impact on everything we do. * We are One Hershey, winning together while accepting individual responsibility for our results. (Noe, 2011) (The Hershey company, 2011)
. At Hershey, they have a unique heritage, iconic brands, talented employees and a company culture founded on the principles of giving back to our global community.
Recommend the redesign of Hershey’s performance management system to appeal to the diverse groups that it employs
Hershey’s employs many diverse groups who need to understand in-depth knowledge of the Hershey brands and designing a performance management system for their business will be crucial as they extend their excellent marketing and sales capabilities into key global growth markets. There are over 6.6 billion people in the world today and over 300 million of them reside in the United States. (Kurtz, 2009) Diversity comes in many forms and our country has a broad range of people who all come from different backgrounds. The former owner of the Los Angeles Angels, Arte Moreno who stated back in 1946, “most of us are all immigrants from somewhere” still applies today to U.S. citizens. (Jones, 2009) Diversity in the workplace is not limited to ethic origin but many other characteristics such as gender, age, race, and many other factors.
Hershey’s advances in technology made an unexpected turn when they attempted to form a new logistics management system by incorporating the new software using enterprise resource planning as a replacement for human resources. But as valuable as it is, ERP and its related software are not always perfect. ERP failures were blamed for Hershey’s inability to fulfill all of its candy orders during one Halloween period. When a fall-off of sales was blamed on a combination of shipping delays, inability to fill orders, and this resulted in a stockpile of candy sitting in warehouses as a result of this non-human error. This type of marketing however appealing has shown how trying to eliminate the need for human resources through modern technology has actually cost many company’s sales and money (Kurtz, 2009).
Job redesign acknowledges that different people want different things from their job. By finding out what an employee wants out of their job sometimes restructuring work helps achieve this goal and gives the worker not only satisfaction but, motivation as well. Job redesign can be implemented through combining tasks, forming natural work groups, or letting them establish client relationships. (Ebert, 2007)
If you were a Hershey’s employee, analyze how you would interpret the values that Hershey embraces in relation to your role.
In regards to the first of the four values, I would always be open to possibilities by embracing diversity, seeking new approaches and strive for continuous improvement. Even the best company has room for improvement and your best source of new ideas may come from what you may have thought was an unlikely source. “What I absolutely believe is that honoring the people who do the work can produce stunning results for the company,” says Sidney Harmon, CEO of Harmon International Industries. “If the people in the factory believe there’s a real effort to improve their skills, provide opportunities for advancement and job security, they can do things that will blow your mind.” (Shaw, 2010) I believe this is true of any organization. There is so much available talent out there that is not recognized unless company’s offer new opportunities to their employees.
Another value that I consider important is the mentor program, which connects by hiring new “Millennial” workers (those in their twenties) and pairing them up with more experienced older employees such as those considered baby boomers. I am not quit as old as the baby boomer but being older and more experienced in some things gives me the ability to pass on my legacy to the youths of this world. I noticed however that some of these new generations are not as eager to learn from past generations at times. I would enjoy learning from this new talent to increase my own skills and knowledge because even with experience there is the problem of new trends in business that I am not as efficient as say he newer generation. So I think the mentoring programs can work both ways by also teaching the teacher so to speak.
Inclusion Day is a very important event, which enforces their value instilled in “making a difference by leading with integrity and determination to have a positive impact on everything they do.” This annual event is held in Hershey, Pennsylvania and United States manufacturing locations. Employees, as well as their families and friends, celebrate the diversity of their workforce and their local communities. They have been hosting this event for seven years. The Affinity Groups, along with Hershey’s United Way and Children’s Miracle Network teams, have informational booths. (The Hershey company, 2011) The day also includes ethnic foods, music, and cultural dance performances, which is something that I would attend every year.

In terms of the trends identified in this chapter, describe which one may affect Hershey the most.
The share of women in the American work force has grown to nearly half the total (Noe, 2011).The company must meet the demands of the company goals by hiring from a large pool of the population to meet those needs. They also need to be able to keep up with what the average American worker who is looking for in a job and women represent half of the American workforce these days. Do not get me wrong when I use women as an example in this question, because it is important to recognize that work/life balance is not “a woman’s issue,” nor is it necessarily a new one. (Unions have demanded shorter workdays for decades.) (Lawler, 2006)
The Affinity Group offers opportunities to be connected, feel empowered, and grow professionally and personally. This delivers positive benefits for the company, which will enhance the retention and advancement of women. The Women’s Council is most proud of is the addition of mother’s lounges to most Hershey, Pennsylvania office buildings for mothers who have returned to work but are still nursing. The lounge project was initiated by The Women’s Council in an effort to help women with the work/life balance and transition. The Hershey Company received a Breastfeeding Friendly Business Award from the Pennsylvania State Department of Health in recognition of the mother’s lounges. (The Hershey company, 2011)
Redesigning the jobs for positions available for more women includes flexibility in work schedules, on the job training, and support groups for single parents so they can easily adjust to the transition from stay at home mom to working full time. Hershey could benefit from an onsite day care for employees to use at a low cost as an alternative to private daycares. The higher cost of education has deterred many from earning higher degrees to advance their skills and knowledge. The cost of education is increasing every year so, this may affect Hershey’s Enrichment program it offers such as Tuition Reimbursement.
Describe the effects that mentoring could have on integrating values into the Hershey culture
In 2006, The Women’s Council created an internal mentoring program that matches protégés with mentors to help employees develop and achieve career and personal growth goals. In its first year, 83 mentor-protégé pairs participated in the program. In 2010, participation grew by 40%, and much of that growth came with the expansion of the program to the U.S. field sales force. (The Hershey company, 2011) These programs enforce the company’s quality values are passed on from generation to generation, as Milton Hershey would want it. This is a good way to integrate values as well as skills, knowledge and find talent that they may have not previously been aware of within the company.
Today, global employees participate in the mentoring program through a commitment of at least one year. The Women’s Council, along with the other Affinity Groups, matches pairs and provides them with resources to help develop their mentoring relationship. (The Hershey company, 2011) This program brings people together and bonds them with the company and gives these new protégé’s a chance to ask questions and give feedback that could provide information to the company about new trends and ideas. Effective mentoring is more than providing instruction, offering advice, helping build skills, and sharing of technological expertise. It is the ability to form bonds between the company and the new employee with a psychological contract almost but these unspoken expectations can be better defined through personal interactions between both parties in mentoring.
Conclusion
I apologize for the length of this but; I found so many interesting ideas and really enjoyed researching The Hershey Company. I even went as far as applying for a job there just to see what would happen. I also found that even with their best attributes, there were also negative media reports on their company. One thing that I found which was unusual because they brag about their contributions to third world countries yet I found this report:
WASHINGTON -- A group of experts on labor and international law assembled in Hershey, Pa., on Friday to investigate claims from foreign students that they had worked under exploitative conditions at a local packing plant handling Hershey candy products. The allegations have raised concerns about a controversial U.S. visa program and also put a spotlight on the widespread subcontracting now found in the American supply chain. (Jamieson, 2011) But every large corporation faces controversial stories at times so; I am not sure what to believe when it comes to the media any more.
Works Cited

BUS 200 Contemporary Management [Book] / auth. Jones Gareth R. & George, Jennifer M.. - Boston : McGraw Hill Learning Solutions, 2009.

Business Ethics [Book] / auth. Shaw William H.. - Mason : Cengage Learning, 2010.

Contemporary Marketing [Book] / auth. Kurtz David L.. - Mason : South-Western Cengage Learning, 2009. - Vol. 2009 Edition.

Fundamentals of Human Resource Management [Book] / auth. Noe A., Holllenbeck, J., Gerhart, B. & Wright,P.. - New York : McGraw-Hill, 2011.

Hershey Labor Controversy Investigated By Legal Experts [Online] / auth. Jamieson Dave // The Huffington Post. - Huffington Post, August 19, 2011. - October 19, 2011. - http://www.huffingtonpost.com/2011/08/19/hershey-guest-workers-claim-investigated_n_931411.html
.
Introduction to Business [Book] / auth. Ebert Ricky W. Griffin & Ronald J.. - Upper Saddle River : Pearson Custom Publishing, 2007. - Vol. eighth edition
.
The Hershey Company [Online] / auth. The Hershey company // The Hershey Company. - 2011. - October 17, 2011. - http://www.thehersheycompany/social-responsibility/our-values.aspx.

The New American Workplace [Book] / auth. James O'Toole and Edward E.Lawler. - New York : Palgrave Macmillan, 2006.…...

Similar Documents

Premium Essay

Herseys Sweet Mission

...Hershey’s Sweet Mission Name: Courtney Johnson Professor: Dr. Richard Waldo Human Resource Management Foundations HRM500 Date: January 21, 2012 Abstract Located in Lancaster, Pennsylvania, Milton Hershey, candy-manufacturer, made the decision in 1894 to produce sweet chocolate to his caramels. In the 1900’s the Hershey Chocolate Company started their journey down the sweet road of creating milk chocolate in the form of bars, wafers and other creations. In 1907 Mr. Hershey looked to expand the product line, beginning the signature candy, Hershey Kisses. Hershey’s mission statement, “bringing sweet moments of Hershey happiness to the world every day,” summarizes their company, their people, their past and their future. (About Hershey, 2010.) Recommend the redesign of Hershey’s performance management system to appeal to the diverse groups that it employs. Hershey’s performance management system already appeals to the diverse groups that it employs, they are a well rounded group that continues to be successful. Their system already is appealing to their diverse groups; they cater to both the baby boomer generation as well at the “millennial” generation (employees in their twenties). Not only do they cater to age and generations differences, but they have experienced an increase in diversity with the expansion of the company. (Noe, R. A., Hollenbeck, J. R., Gerhart, B., & Wright, P. M. (2011). Hershey has found a way to attract the younger generations also known......

Words: 1496 - Pages: 6

Premium Essay

Assignment 3 - Hersey's Sweet Mission

...Hershey’s Sweet Mission Strayer University Recommendation of Redesign of Hershey’s Performance Management System to Appeal to the Diverse Groups That It Employs Performance management systems assess employees’ performance while ensuring that these performance standards align with the goals and views of the company or organization (Aguinis, 2009). At Hershey, the main diversity stated in the case study was the diversity of age between workers which consisted of millennial workers, those in their 20s, and the baby boomer generation. The performance management is an ongoing effort of Human Resources to identify measure and develop the performance of values that Hershey promotes. Currently the markers for review are based upon the values of the company which include, embracing diversity, sharing knowledge, leading with integrity, teamwork and personal responsibility. The performance management system allows employees to set goals within each value and review is based upon reaching those specified goals (Noe, Holleneck, Gerhart. & Wright, 2011). Analysis of How a Hershey’s Employee Would Interpret the Values that Hershey Embraces in Relation to Employees In an effort to improve this performance management system Human Resources may wish to further explore the research that indicates that teams with diverse memberships are likely to have a deeper pool of resources in which the company can benefit from (Bassett-Jones, 2005). Since the current review process......

Words: 846 - Pages: 4

Premium Essay

Hershey's Mission

...Assignment 1 Hershey’s Sweet Mission Jay Jenks Professor Jesse Garcia Human Resource Management HRM 500 25 October 2012 Strayer University Washington DC Recommend the redesign of Hershey’s performance management system to appeal to the diverse groups that it employs. First of all, any performance management system redesign must recognize that all employees are motivated differently by different things, but many can be affected by certain concepts.   So it is imperative to know what motivates the majority of your employees.   The redesign of Hershey’s performance management system to appeal to the diverse groups that it employs will need to involve management as well as the employees to make the effort successful.   I feel that Hershey currently has a very good diversity program. Hershey has redesigned its performance management system appealing to the younger generations who show an eagerness for challenge, and results. Therefore I would employ a system that is in line with Hershey’s core values, and we can start by educating the workforce through training and the utilization of seminars, team huddles,  and mentoring sessions and also, by soliciting feedback from the workforce in order to give employees a feeling of inclusion (Hershey Company 2012). The employees should be   clear   about   the   organization’s mission and be rewarded for doing what their job description entails.  Also, human resource management will train other employees on the proper etiquette......

Words: 1208 - Pages: 5

Premium Essay

Hersheys Sweet Mission

...Redesign of Hershey’s Performance Management System Hershey Company employs diverse groups of employees to include baby boomers and millennial workers. Hershey has redesigned their performance management system to appeal to both generations focusing on knowledge workers, employee empowerment and teamwork. Hershey Company benefits from both its baby boomers and millennial workers because they represent its knowledge workers. According to Noe, Hollenbeck, Gerhart, & Wright (2011), “ Knowledge workers are employees whose main contribution to the organization is specialized knowledge, such as knowledge of customers, a process, or a profession” (p.35). Baby boomers and millennial workers’ specific knowledge is important to the successful operations of Hershey. Hershey’s redesigned performance management system appeals to both generations in terms of employee empowerment. Hershey Company has a mentoring program in place where the baby boomers are paired with millennial workers to develop a professional relationship between the new millennial workers and the experienced baby boomers. In this mentoring program, baby boomers feel empowered because they are able to advise and guide the younger generation to Hershey’s corporate practices and processes by sharing their own experience and knowledge acquired from working at Hershey. Hershey challenges the younger generation with special projects to help them develop thinking skills and talent, which makes them feel involved......

Words: 290 - Pages: 2

Premium Essay

Hersheys Sweet Mission

...Hershey’s Sweet Mission Hershey’s Sweet Mission This paper will explore a possible redesign of Hershey’s performance management that will appeal to the types of employees that work for the organization. It will analyze how the average Hershey’s employee might interpret the values the organization embraces in relation to their roles. It will also identify the trends in performance management systems that would most likely impact the Hershey’s organization and describe the effects that mentoring could have on integrating values into the Hershey’s culture. Redesigning of Hershey’s performance management system In redesigning Hershey’s performance management system I would suggest that they listen to their employees. In listening to their employees during the design phase, it would increase the chances that both employees and management would be likely to participate in the system that evolves. They would need to make sure that they have defined the job duties, purpose of the job and job responsibilities. Hershey’s would need to make sure that they define goals and duties with measurable results and clarify those goals in terms of the priority for their employees. Ideally management would hold interim discussions that would give employees positive and constructive feedback about their performance. Management would also need to hold performance review discussions on a regular basis which could be annually, bi-annually, quarterly or monthly. These......

Words: 917 - Pages: 4

Free Essay

Hershey's Sweet Mission

...Assignment 1: Hershey’s Sweet Mission Rose-Marie Waters Dr. Robert Waldo Human Resource Management Foundations – HRM 500 Week 3: April 22 – April 28, 2013 Recommend the redesign of Hershey’s performance management system to appeal to the diverse groups that it employs. Hershey has redesigned its performance management system to appeal to their diverse group of employees, specifically the “millennials”, by implementing a “bottom up” style of performance management. Millennial generation employees are defined by their birthdate. A millennial refers to someone who was born after 1980. Currently, this group comprises one-third of the American workforce and will soon become the majority as they come of age. Millennials have expressed a desire to pursue work that is personally meaningful; they resist corporate hierarchy, are eager for challenge, desire autonomy, and are accustomed to getting work done in a variety of environments. When corporations like Hershey understand what motivates employees, like the millennials, they are better able to set mutual expectations for success. This is what Hershey has embraced with the bottom up performance management system. This bottom up approach allows employees to set their own goals and track progress on projects throughout the year. (Noe 2011, pg. 56) In order for the bottom up system to be effective the employee must understand the company’s goals and the strategy for achieving those goals. Employees must also understand......

Words: 590 - Pages: 3

Premium Essay

Hershey's Sweet Mission

...Hershey’s Sweet Mission Nekima M. Gilliam Dr. Linda Force HRM 500 November 3, 2012 Introduction The Hershey Chocolate Company is a leading provider of chocolate and other confectionary products. A few of the names of candies they produce are the Hershey Kiss, Almond Joy, Mounds, Peanut Butter Cups, Kit Kat, and other candies. Recommend the redesign of Hershey’s performance management system to appeal to the diverse groups that it employs. Hershey currently employs a diverse group of employees. Hershey’s current management system is effective and has helped in the success of the company’s revenue. The current management system relies on the baby boomers and the younger employees to train or be mentors for new employees. The new employees usually are in the early twenties and are eager to learn the details of their job. Although the current management system is working, the ever changing labor force brings about a large number of individuals whom are willing to work and able to work. Older people want to work as, so does this mean that Hershey will not considering an older person for employment with their company? Older people are willing and able to learn new technology (Noe, Hollenbeck, Gerhart, and Wright 2011). Despite myths to the contrary, worker performance and learning do not suffer as a result of aging (Noe, Hollenbeck, Gerhart, and Wright 2011). Performance management system should be designed to take into consideration what makes a job......

Words: 991 - Pages: 4

Premium Essay

Hershey's Sweet Mission

... Hersey’s Sweet Mission Chatty Kathy HRM500 January 26, 2013 Hersey’s Sweet Mission In this paper will be discussed options to improve Hersey’s sweet mission by redesigning their performance management system. An analysis of Hersey’s values will also be discussed. Another topic of discuss in this paper will be the trends that may impact Hersey the most. Lastly a topic that will be discussed in this paper is the effects that mentoring has on Hersey’s values. Hersey’s Performance Management System My recommendation is to redesign Hersey’s performance management system. With the help of HR, management should attempt to appeal to the company’s diverse group of employees. Offering diversity would show that Hersey wants to include all their workers in their vision of growth. Diversity in the workplace is not limited to ethic origin but many other characteristics such as gender, age, race, etc. The performance management system should focus on two different generations, the millennial and the baby boomers. The baby boomers primary responsibilities would be to train and mentor the millennial workers. Management should consider most baby boomers as the company’s role models, coaches, and mentors to be looked up to by the workforce. Empowering the baby boomers will allow the company and millennial workers to draw on the wisdom and experience which is mutually beneficial to the company and the workforce. Often times...

Words: 1033 - Pages: 5

Free Essay

Hershey’s Sweet Mission

...Assignment 1: Hershey’s Sweet Mission Lauren Edmondson Dr. Matthew Gonzalez Human Resource Management Foundations – HRM 500 April 28, 2013 Introduction Milton S. Hershey came from humble beginnings were he expired several disappointed business attempts, however this did not hinder his determination and gave him a more focused driver to start his business. After dropping out of school at age 14, Milton S. Hershey began apprenticing with a confection making which triggered his love of candy making and also was the beginning of the company that we have all grown to love, Hershey’s. In 1900, the first Hershey’s bar was presented to the world and is a continued favorite amongst American’s today. The Hershey’s Company became a success through the support of local townspeople and farmers, which solidified the philosophy that Milton S. Hershey believed in and a motto that the company continues today. Milton Hershey believed that workers who were treated fairly and who lived in a comfortable, pleasant environment would be better workers and at this time he was determined to build a town, not just a company (Hershey’s, 2013). As a result of his philosophy he was determined to establish an infrastructure to take care of the people who were employed by his company, from which built housing for executives and ordinary workers alike, schools, churches, parks, recreational facilities and a trolley system. Hershey’s concern for the welfare of the people in his community......

Words: 1326 - Pages: 6

Premium Essay

Hershey's Sweet Victory

...declined repeated requests for interviews from Baseline over the past year, and asked SAP and Accenture (which helped with the mySAP implementation) not to talk, either. But we gathered insight from insiders and former employees, and from some public statements Hershey has made about its supply-chain improvements. Here's a look at three things that went wrong at Hershey—and the subsequent lessons learned. #1: The Big Bang"> What Went Wrong #1: The Big Bang The overriding problem appears clear: Hershey was simply trying to do too much at once. In cosmology, the Big Bang theory tells us the universe sprang into being in an instant, wiping out everything that went before. In Hershey's case, it was the old logistics systems that had allowed it to do business for years that were wiped out in a flash. In late 1996, Hershey's management approved what came to be known as the Enterprise 21 project, which would largely replace legacy mainframe systems with new enterprise client/server software. Enterprise 21 was partly a Year 2000 project, allowing Hershey to scrap rather than repair legacy software that might not process date-related procedures correctly after the turn of the century. But the new systems were also supposed to allow Hershey to change and streamline its business processes. Hershey selected SAP to provide the heart of the system, which would be complemented by planning and transportation management software from Manugistics, and new sales software from Siebel Systems.......

Words: 1930 - Pages: 8

Premium Essay

Hershey Sweet Mission

...Hershey’s Sweet Mission Alia Dodson Dr. Juanita Murrell HR Management Foundations January 27, 2013 Hershey’s sweet mission The redesign of Hershey’s performance management I would fully recommend the redesign of Hershey’s performance management system by appealing to the younger generations. Our world is run by modern technology and fast paced workers. By employing younger workers, Hershey’s will not have to spend a lot of time and money on technology training because the younger workers are eager to learn and ready to take on new challenges. They are enthusiastic about working and jump starting their careers. Young adults will push for results because they will want to reap the benefits of moving forward with their career. The performance management system is a great tool to use because the knowledge is shared between the baby boomers (older generation) and the new millennium (younger generation). This system helps to boost morale between the two types of employees. The older generation is eager to teach the new generation everything they know to make sure all duties are performed. The new millennium workers are also eager and willing to learn and start their career at a well-known company. As part of Hershey’s mission they embrace diversity and want their employee to strive for the best both while at work and socially. It helps boost the employees’ morale throughout the company. In my opinion, the Hershey’s company could improve the quality of life......

Words: 844 - Pages: 4

Free Essay

Hershey's Sweet Mission

...Hershey's Sweet Mission Strayer University Human Resource Management Foundation HRM 500 Dr. Brett Gordon April 20, 2011 Hershey's Sweet Mission Introduction There has clearly been an evolution of the workforce as we knew it. There have been a number of factors that have contributed to these changes. Some of which are changes in the economy, company restructuring, globalization and technology. The changes in the workforce have led to the complete revision in the culture of some organizations. Now let’s take a look at some of the changes we have seen within the workforce. One major shift that we see in the modernized workforce is a change in demographics. There has been an increase in diversity of the workforce including age, race, ethnicity and gender. Another difference we have seen is the change in skills required to perform jobs. Technology has played a role in changing the way jobs are performed, the length of time it takes to complete a job, and the knowledge required to do the job. Organizations have had to find ways to manage the changes in the workforce in order to remain competitive in today’s marketplace. In this paper we will look at the Hershey Company, and ways that it has utilized to help manage these changes. We will look at ways to redesign Hershey’s performance management system to include diversity. We will also look at Hershey’s value system particularly focusing on how employees could interpret them in relation to their...

Words: 1057 - Pages: 5

Premium Essay

Hershey's Sweet Mission

...Fundamentals of Human Resource Management (HRM500) Assignment #1 – Hershey’s Sweet Mission Student: Cheryl L. Simpson Professor: Dr. William Clampitt 22 January, 2012 Recommend the redesign of Hershey’s performance management system to appeal to the diverse groups that it employs. (Bohlander & Snell, 2004) High Performance Work System (HPWS) is defined as a set of management practices used to create an atmosphere within an organization where the employee has more involvement and responsibility. More precisely, HPWS has been defined by Bohlander et al (2004) as “a specific combination of HR practices, work structures, and processes that maximizes employee knowledge, skill, commitment and flexibility” (Bohlander & Snell, 2004). An approach that Hershey’s could use to appeal to the diverse groups that it employs would be to utilize knowledge workers, such as indicated by Noe et al (2011) in the case study in the form of mentoring. Noe et al (2011) defined knowledge workers as employees whose key contribution to the organization is specialized knowledge, such as knowledge of customers, a process, or a profession. Hershey has baby boomers that specialize in the knowledge of the customers and the process, and who are also enthusiastic about sharing what they know to the younger generation of workers, and subsequently fascinated by leaving a legacy. In order to address the younger generation’s eagerness for challenges, employee empowerment is......

Words: 1250 - Pages: 5

Premium Essay

Hershey's Sweet Mission

...“Hershey’s Sweet Mission” Instructor: Matthew Gonzalez Course: Human Resource Management Foundation Date: April 19, 2012 Abstract In my formal research I will recommend the redesign of Hershey’s performance management system to appeal to the diverse groups that it employs. I will analyze how I would interpret the values that Hershey embraces in relation to my role, if I were a Hershey employee. My research will also discuss the trends identified in the chapter and describe which one may impact Hershey the most. Lastly, I will describe the effects that mentoring could have on integrating values into the Hershey culture. Recommend the redesign of Hershey’s performance management system to appeal to the diverse groups that it employs. Because Hershey’s employs such diverse groups it could benefit from knowledge workers. Organizations need a management style that focuses on developing and empowering employees. (Noe, 2011) Knowledge workers are employees whose key contribution to the organization is specialized knowledge, such as knowledge of customers, a process or a profession. Employees are then held accountable for products and services, and in return share losses and rewards. (Noe, 2011) When an organization competes for employees, depend on skilled knowledge workers, or are in need of a workforce that cares about customer’s......

Words: 747 - Pages: 3

Free Essay

Hershey's Sweet Mission

...Hershey’s Sweet Mission The Hershey Company is the number one chocolate and non- chocolate confectionary manufacturer in North America (www.datamonitor.com). Founded in 1894 by Milton Hershey, the Hershey Company has managed to withstand the ever changing economy and manage its workforce in a way that has resulted in extreme success. Companies often undergo organizational restructure as a means to keep up with today’s shifting workforce and in an effort to attract and maintain the best talent. Especially in the United States, which is now being considered the world’s melting pot, the workforce is becoming much more diverse and great effort is required to address these changes. This paper discusses recommendations for the redesign of Hershey’s performance management system in order to appeal to its diverse workforce. Also discussed is how an employee would interpret the Hershey Company’s values in relation to their role. Workforce trends will be examined and how they could impact Hershey. Finally, the mentoring program that Hershey has implemented will be discussed along with the effects that this program has on integrating the culture at the Hershey Company. Recommend the redesign of Hershey’s performance manageir ment system to appeal to the diverse groups that it employs. A performance management system is a system put into place that makes certain that the employees’ outputs and activities align with the goals of the company or organization (Noe et al,......

Words: 1301 - Pages: 6