Herramientas de Calidad, Hoteles Ritz Carlton

In: Business and Management

Submitted By luchogs
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HERRAMIENTAS DE CALIDAD

Entrega 8: Hoteles Ritz-Carlton

Integrantes:
- Vargas Morales, Marcel Arturo
- Garay Salazar, Luis Antonio
- Dapello Perez, Paolo‎
- Zamora Palomina, Henry Armando
- Enciso Deza, Paula Leonor

Profesor:

- CULQUICHICON CACERES, CARLOS FELIPE

- 2011- 1. Promesa de Calidad:
Ritz-Carlton es una marca de hoteles y resorts enfocados a clientes pertenecientes al sector económico alto, con 70 propiedades ubicadas en muchas de las grandes ciudades de 23 países de todo el mundo, que buscan diferenciarse de su competencia ofreciendo profesionalismo en el servicio, pues tienen como objetivo el seguir posicionándose como una cadena de hoteles lujosa que sobresale debido a su servicio:
“Cualquiera puede vender habitaciones, vender comida, vender bebidas pero no todos lo harán como nosotros (Ritz Carlton), nosotros nos diferenciamos del resto por nuestro profesionalismo en el servicio.”
Es pocas palabras, la Promesa de Calidad primordial del Ritz-Carlton es brindar un servicio en donde la comodidad y cuidado del huésped es lo primordial, y ser excelentes en ello. En base al compromiso que adoptan con respecto a la satisfacción de sus clientes se establece una Política de Calidad bajo las siguientes directrices:
• Compromiso y Respeto: La cadena busca tener empleados que se diferencien de los demás hoteles, que no solo trabajen para ellos sino que se les unan y adopten la Cultura Organizacional propia, conociendo las metas en común e identificándose con ellas. Bajo el lema de ‘Damas y Caballeros que atienden a Damas y Caballeros’ los empleados asumen el compromiso de trabajar bajo los parámetros de respeto y reglas de operaciones propuestos por el hotel, como llevar puesto el uniforme, parámetros de pulcritud y puntualidad, enfocados al trato con los clientes, dejando en alto tanto su nombre como el de la cadena al probar que…...

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