Furminate Service Company

In: Business and Management

Submitted By ericep
Words 600
Pages 3
Furmanite Service Company—A Multiple-Close Sequence

by : Eric Eka Putra 0131141071 Nickolas Tunggara 0131141181 Vicky Adityas 0131141279

1. Let me summarize what we have talked about. You have said that you like the money you will save by doing the repairs. You also like our response time in saving the flanges so that they can be rebuilt when needed. Finally, you like our three-year warranty on service. ---- Summary of benefits Close Is that right? ---- Trial Close

Gary, I suggest we get a crew in here and start repairing the leaks. What time do you want the crew here Monday? ---- Assumptive Close

Gary, it's very reliable.I did the same service for Mobil Chemical last year and we have notbeen back for warranty work. ---- Third party objection handling technique. Does that sound reliable to you? ----Trial close

I know you always make experienced, professional decisions, and I know that you think this is a sound and profitable service for your plant. Let me schedule a crew to be here next week or maybe in two weeks ---- Assumptive Close and Compliment Close

S.There must be a reason why you are still hesitating to go ahead now.Do you mind if I ask what it is? ---- Question 1 of five-question sequence method of overcoming objection
B.I just don't know if it is a sound decision
S.Is that the only thing bothering you? ---- Question 2 of five-question sequence
B.Yes, it is.
S.Just suppose you could convince yourself that it is a good decision.Then would you want to go ahead with the service? ---- Question 3 of five-question sequence
B.Yes, I would.
S.Gary, let me tell you what we have agreed upon so far.You like our on-line repair because of the cost you would save, you like our response time and the savings you would receive from the timely repair of the leaks, and you like our highly trained personnel and the warranty they enable us to…...

Similar Documents

Maximize Profit in Incident Management Operations of It Service Company

...Assignment Of OR Maximize profit in Incident Management operations of IT service Company Akhil Gupta 6/16/2012 Batch – PGCBM-21 SMS ID – 110402 Faculty Name - Dr Supriya Kumar De Study Center – Grand Mall, Gurgaon   Contents Introduction 3 Problem Statement 3 Solution 4 Solution from Solver 4 Summary of attached excel 5 Sensitivity Report 5 Answer Report 6 Analysis and Answers 7   Introduction I am working in a project where we get 3 types of incidents and for each resolution we get some (dollar) amount. At high level, we have 3 teams Design, Build and Test . Analysis and assignment of incidents is done by client team so we don’t have any role to play there. Team size is also decided by clients based on number of incidents they assign to us. I am formulating that problem based on my project and will provide some analysis based on leanings in class. I have learnt a lot in OR classes and now in a position to suggest my findings to client team. Data shared below is not exactly same as that is confidential and cannot be shared having said that problem and scenario is exactly what I use in my day to day project work. Problem Statement There are three types of incidents say Type X incidents, Type Y incidents, Type Z Incidents. All 3 require Design, build and test efforts. It is mandatory to resolve minimum 10 incidents of each type on each working day. To resolve one incident of one type data is shown below - For type X -......

Words: 638 - Pages: 3

Company Incorporation Services

...STAFF REQUIRED Chitral Integrated Area Development Program (CIADP) is a Norwegian and Netherlands funded program being executed by THRIVE. THRIVE/CIADP invites the applications for the post of Senior Finance Officer based in Chitral. 1. 2. 3. 4. Assists the FM in the overall Finance activities of the Program and PMU Coordinates and follows up with the FM and Accounts officer for preparing vouchers for the Program; Prepares the monthly Payroll sheet for staff. Preparing Travel Claims of local staff and attachments and makes sure that all required documents are attached; 5. Preparing bank reconciliation statements; 6. Scrutiny of the financial documents received from LSOs and other vendors; 7. Follows up with the LSOs for deliverables, timelines and payments; 8. Preparing payments against Contracts with LSOs and check compliance as per budget and contracts; 9. Maintains efficient filing system. 10. Performs other duties as required by the job. Qualifications: Bachelors in Commerce with ACCA/CA/ICMA part qualified and 3-4 years experience in accounting/finance preferably in development sector. Required Skills: Knowledge of computer systems and applications such as Microsoft office especially EXCEL, WORD and POWERPOINT. - Ability for analytical, independent work in an organized manner. - Ability to work in a multicultural environment; - Knowledge & ability to work on accounting software; - Team player to solve professional problems/hurdles. - Can work under pressures. The......

Words: 305 - Pages: 2

1. Manufacturing, Merchandising and Service Companies

...anymore. Service organizations, while no tangible products, can control costs and gauge internal performance by using service-specific adaptations of traditional manufacturing cost techniques. These practices provide a consistent framework for analyzing business decisions and examining issues that are more important for service companies. Part I Manufacturing, Merchandising and Service Companies. There are three different types of companies and each type of company will have a slightly different in term of financial statement presentation and cost management also. The main difference is with the cost of goods sold. A manufacturing company uses labor and other inputs to transforms raw materials into finished product and then sells the product, like a merchandising company. But in service company does not produce/sell products, instead it provides service. So service companies usually don’t have a cost of goods sold as they aren’t selling a product, they are selling an idea. As the other two company types; Manufacturing, Merchandising Company are selling a tangible product, they will have a cost of goods sold. 1.1 How are they different in term Cost accounting? Title | Manufacturing company | Merchandising company | Service Company | Inventory | * Raw materials * Work in process * Finish goods | * Merchandise inventory | No inventory | Cost of goods/services | * Cost of goods sold | * Net purchase price | * Cost of rendering of......

Words: 704 - Pages: 3

Valuation on Oil Service Company Ltd

...We will go for that ratio analysis through which we can go for a comparison of OWS with the industry or other firms to make a correct decision about OWS. 1. Evaluated the firm’s (Oil Well Service Company) Liquidity. Solution: We can evaluate a firm’s liquidity status through several ratios. The most important ratio of them is Current Ratio. To evaluate the liquidity status of the firm (OWS), we have to compare the ratios of the firm with those of the other firms or industry average. First, we are going to find calculate the required ratios for our evaluation. Current Ratio = (Current Assets / Current Liabilities) Here, the Current Ratios of OWS, Robert Morris Associations, and 8-Company Average from 1974 – 1977 are shown in below: |Year |1974 |1975 |1976 |1977 | |Current Ratio (OWS) |3.88 |1.08 |1.04 |1.18 | |Robert Morris Associations |0.90 |1.00 |1.20 |0.90 | |8-Company Average |1.90 |2.10 |2.30 |2.10 | If we plot the data of OWS in the graph, we can see the below figure: [pic] Fig: Curret Ratio Evaluation: Here we can see that the current ratio of OWS in 1977 is better than the competitor Robert Morris Associations whereas the industry ratio at the same time is much higher than that of OWS. But it is not so......

Words: 2502 - Pages: 11

Mbazappos the Company That Is Powered by Customer Service

...The Company That is Powered to WOW Founded in 1999, Zappos started as site that only sold shoes. The idea for the site came to founder Nick Swinmurn in his quest to find the right shoe. Swinmurn couldn’t find exactly what he was looking for in the different stores he visited. The stores either didn’t have his size or the right style and color. After spending hours searching and getting no where he went home shoeless. Swinmurn attempted to shop online for the shoes he wanted. He couldn’t believe there wasn’t a site that offered a huge variety of shoes. This inspired him to create a site that he envisioned that had a big selection of different size, styles and colors of name brand shoes (“In The Beginning - Let There Be Shoes”, n.d.). Things do happen for a reason. Because he was unable to find the shoe he wanted, Zappos was created. The billion dollar company is now one of the largest online retail stores (Sood, S., 2013). Within the last 10 years the site has surpassed its expectation from carrying shoes to now offering a huge selection of clothing, beauty and home items (“In The Beginning - Let There Be Shoes”, n.d.). The success of the Zappos is because of its company values. The values of any company represent the foundation of what the organization stands for. Company values are used to help with decision making and to give insight about the organization to customers or potential employees. Zappos company values are gear to creating an atmosphere of fun and growth......

Words: 1286 - Pages: 6

Service Company Analysis - Time Warner Cable

...Service Company Analysis - Time Warner Cable Table of Contents Background Page 3 Nature of Services Provided Page 4 Service Culture Page 4 Competition and Strategy Pages 4 and 5 Service Blueprint Pages 5 and 6 Social Media Page 7 Level Capacity Pages 7 and 8 Sustainability Strategy Page 8 SWOT Pages 9 and 10 Recommendations Pages 10 and 11 Bibliography Page 12 Background The beginning of Time Warner Cable (TWC) can be traced back to 1968 when American Television and Communications (ATC) was founded. Later, between 1973 and 1978, Time Inc. acquired 100% of ATC and Warner Communications formed Warner Cable. In 1989, the merger of Time Inc. and Warner Cable was announced, later becoming what we know today as Time Warner Cable. As noted on the company’s website 1, Time Warner Cable Inc. (NYSE: TWC) is among the largest providers of video, high-speed data and voice services in the United States, connecting more than 15 million customers to entertainment, information and each other. They currently operate in 29 states and have over 51,000 employees. Time Warner Cable Business Class offers data, video and voice services to businesses of all sizes, cell tower backhaul services to wireless carriers and managed and outsourced information technology solutions and cloud services. Time Warner Cable Media, the advertising arm of Time Warner Cable, offers national, regional......

Words: 2389 - Pages: 10

Elements of Compliance Costs- Lesson from Malaysian Companies Towards Goods and Services Tax

...from Malaysian Companies towards Goods and Services Tax (GST) Mohd Rizal Palil1, Rosiati Ramli1, Ahmad Fariq Mustapha1 & Norul Syuhada Abu Hassan1 1 School of Accounting, University Kebangsaan Malaysia, Malaysia Correspondence: Mohd Rizal Palil, School of Accounting, Faculty of Economics and Management, University Kebangsaan Malaysia, 43600 Bangi, Selangor, Malaysia. E-mail: mr_palil@ukm.my Received: May 6, 2013 Accepted: June 20, 2013 Online Published: August 30, 2013 doi:10.5539/ass.v9n11p135 Abstract URL: http://dx.doi.org/10.5539/ass.v9n11p135 Various parties including academics, professionals and the society (the potential GST payers) are arguing about the introduction of GST in Malaysia. Goods and Services Tax (GST) or Value Added Tax (VAT) is a consumption tax imposed on the sale of goods and services. The Malaysian government introduce this potential tax mechanism, in order to increase the existing tax bracket and replacing the long-implemented service and sales taxes. With the introduction of GST, the Malaysian government felt it would provide them with the prospect to reduce the rates of individual and corporate income tax. However, do all companies particularly small and medium enterprises (Companies) ready to adopt the systems efficiently? If they could adopt the system, how much their compliance costs involved such as developing new software, human resource training and accounting systems? The objective of this paper is to obtain companies’......

Words: 8066 - Pages: 33

The Ipremier Company (a): Denial of Service Attack

...Case Analysis The iPremier Company (A): Denial of service Attack Case 2—2 MIS 606- Management Information Systems 4 December 2012 Summary of the problem The case presents a specific problem that has taken place in iPremier, a Seattle based company that was founded in 1996 by two students from Swathmore College and had become one of a few success web-based commerce, selling luxury, rare, and vintage goods over the Internet. It was exactly on January 12, 2007, when iPremier Web servers were brought to a standstill. The Web site of the company was locked up; neither employees nor customers can access the site due to a distrusted denial-of-service (DDoS) hacker attack. At that time, the company CIO, Bob Turley, who was recently hired, was out of the town on a mission, and that made the situation even worse. The problem was soon spread reaching the CEO! The shocking finding was the outdated emergency procedures. Eventually after 75 minutes the problem was solved and the main champion in my opinion was luck! Unstructured actions were taken to overcome this attack. The corrective action was taken but still iPremier will need to come up with preventive action for similar situations because this might threaten its existence. The technology The case discussed different technologies: distributed denial of service (DDoS) attack, firewall, and information security mainly in case of crisis. DDoS is a type of web attack that seeks to disrupt the normal......

Words: 1713 - Pages: 7

Difference Between Balance Sheet of a Merchandising Company and Service Company

...Difference Between Balance Sheet of a Merchandising Company and Service Company Financial statements reveal a lot about a company's financial health. Different types of companies have different types of financial statements. If you are interested in analyzing the balance sheets of different types of companies, you need to understand the key differences. For example, merchandising companies and service companies share the same balance sheet format. However, there are some important differences in the types of accounts listed on each. Merchandising Company Merchandising companies deal with the resale of items. Typically, merchandising companies are referred to as retailers or wholesalers. Wholesale companies sell products to retailers. Retailers, in turn, sell the product to the end consumer (the customer) at a higher price than they paid when they purchased it. Merchandising companies usually have two types of expenses -- expenses related to the products they are selling, called cost of goods sold, and expenses related to the day-to-day operations of the business. The latter would include rent, utilities, office supplies and staff salaries. Service Company Service companies also deal in products. However, their products are usually intangible. Service companies provide services for their customers. This type of company includes law firms, accounting firms, salons and spas, among others. For example, a service product is a tax return prepared by an accounting firm. A......

Words: 465 - Pages: 2

Difference Between Service Company and Manufacturing Company

...set up a fish vaccines company, are evaluated. We basically concentrated in this Food Fish because in the last report of Nature Magazine they made a research paper where they said that about 250 types of fishes are vanished due to environment and food pollution. There was limitations of time but we tried our best. Basically in this report we describe about how can food fish can do business in India. This is the opportunity for the new entrepreneur like us. Introduction The target country of this research is India, which is the world’s second largest food-fish producing country (Brugère & Ridler, 2004). In India the inland aquaculture production has increased substantially from 1.55 million tons in 2000 to 3.72 million tons in 2010 (FAO-Statistics, 2010) and is forecasted to reach between 8-10 million tons by 2020 (Paroda & Praduman, 2000). The Carp species, namely, Catla, Rohu and Mrigal, dominated the aquaculture segment amounting to 87% of the overall production (Abraham et al., 2010). Exotic species like Silver carp, Grass carp, 10 other minor carp species and catfish (Magur and Singhi) are gaining importance. Some of the reasons for the lack of success in vertical expansion of the Indian aquaculture industry were attributed to bacterial or viral disease outbreaks and poor disease resistance in the cultivated species. The decision to set up a business in a given country is determined by influences in the external company environment such......

Words: 2436 - Pages: 10

Business Plan for Bus Services Company

...BUSINESS PLAN Wise Choice Tours and Bus Services The Company Wise Choice Tours and Bus Services (WCTBS) is a new sightseeing company in its formative stages. It is owned and managed by entrepreneur Michael Miles. The company is located in the capital city of Georgetown. It is being organized to take advantage of a specific gap in the local sightseeing tour market. The gap exists in high quality, reasonably priced sightseeing tours in the nation's capital away from the city centre, indicating that a new entrant tour company could be expected to capture a significant portion of the current sightseeing tour market. The Company's Mission WCTBS’ mission is to provide safe, reliable and fun sightseeing tours and bus services to our customers. Six of the buses will be used for tours locally, three for tours to Suriname, Venezuela and Brazil. With a combination of clean buses, friendly and informative and helpful driver guides along with outstanding customer service, WCTBS intends to lead the other companies and make our standards their ambition. Objectives WCTBS will have as it primary objectives the following elements:  To establish and operate a new tour company and bus service aiming specifically at touring the monuments, memorials, museums, and government buildings of the capital city as well as touring the historic and picturesque regions of Guyana.  To implement an organizational and marketing strategy that will, beginning in the first months of operation,......

Words: 1791 - Pages: 8

Case Analysis: the Ipremier Company - Denial of Service Attack

...The iPremier Company - Denial of Service Attack Matthew M. Lambert Introduction: The e-commerce landscape is littered with the remnants of companies that didn’t survive the meteoric dot com boom and subsequent bust that began in the late 1990s. iPremiere Company, however, was the exception to the rule. Created by two college students in 1996, the web-based company had solidified its business position as a top online retailer of high-end, luxury goods with $32 million in sales and $2.1 million in profit for 2006. Consumers bought directly from iPremiere using credit cards, which were then stored on the company’s servers. In 2007, computer hackers launched a Denial of Service (DoS) attack on iPremiere’s website, temporarily shutting down the website and taunting iPremiere with emails. The possibility of hackers breaching its security firewall is extremely troubling because it puts customer financial information at risk and the loss of this public trust would be disastrous for iPremiere. The purpose of this paper is to assess why iPremiere was vulnerable to attack, examine their approach to both IT risk management and crisis communications and offer recommendations that foster customer trust and company profitability in the future. SWOT Analysis A brief SWOT analysis shows that iPremier’s strengths include good placement in the e-commerce marketplace and a highly experienced and productive team of managers and software developers dedicated to meeting company expectations....

Words: 1167 - Pages: 5

Customer Service at Woodson Chemical Company

...in Logistics 06/15/2015 Assignment-2 1 .What is the critical issue(s) confronting WCC North America? Critical issues confronting WCC North America is that customers are not satisfied with existing services, they have expressed disappointment. According to case text “In particular customers express extreme dissatisfaction with the order information process” (Bowersox, 2013). The technology that was being used in the WCC North America does not have any sophistication to let customers tracking their order through all the WCC North America operations. There is not enough communication and exchange of data between the departments that enables customers to track the order. Technology that the WCC North America possess does not allow them to monitor inventory or commit to suppliers about materials. Another major issue for WCC North America is most of its division sales are declining except the customer specialty products because of additional capacity that is being manufactured by developing countries is making WCC North America lose sales and has increased cost of distribution and marketing for its products. WCC North America were unable to keep up the pace with changing technology and expansion of global economy. The availability of cutting edge technologies can make any company lower its cost. “The determination of where to focus chemical operations is also becoming increasingly complex as the geographic nature of industry changes economically” (Bowersox, 2013). Due to the......

Words: 1360 - Pages: 6

This Year, Jim Pender, the President and Ceo of Stonewall Industries, Is Set to Retire After 40 Years of Service with the Company.

...in your group, review the scenario below and prepare your answers to the questions that follow. Please use your group communication tools to communicate within your group. 6. When the group is ready, select one member of your group to post your group’s response in the Module 3 Group Assignment forum (click on Discussion Board at the left). Make sure the posting allows enough time for your group to receive feedback from your colleagues. 7. Once your group has posted, each group member should review the postings of at least two other groups, and provide constructive feedback. Succession Management This year, Jim Pender, the President and CEO of Stonewall Industries, is set to retire after 40 years of service with the company. The executives from the new parent company, US Corp, have absolutely no idea who should replace Pender as President. All of the current VPs have various strengths and weaknesses and no one on the team seems to be viewed as the heir apparent. The internal candidates for the position would be VP Manufacturing, McBain; VP Mining, Khan; VP HR, Byer; VP Finance, Ho; and VP Marketing, Krajevski. Jones, VP of the Plastics Division is not viewed as a candidate because he doesn’t have gypsum wallboard experience. All of the candidates are viewed as ‘competent’ in their current roles. Byer and Ho are viewed as ‘exceptional’. Neither executive, however, has direct line management experience in the manufacture of gypsum wallboard. One of the key......

Words: 577 - Pages: 3

Case Analysis of Hallington Utility Services Company

...Case Analysis of Hallington Utility Services Company The role of human resource development and management Traditional human resource management is seen as a simple department to recruit people and to deal with salary and insurance issues. Some organizations even let it manage administrative issues. Today, human resource development and management functions more than those. There are several critical functions of it. First, it should serve employees. HRDM needs to establish and maintain harmonious relations between employees. It needs to design mechanism to protect employees’ benefits and maintain their legal rights. Also, it needs to help employees manage their career plan by providing guidance. Second, HRDM needs to be responsible for knowledge management for the organization. HRDM needs to educate the organization and bring up share culture. It needs to push organizations’ establishment, optimization and maintenance of management information system. Third, HRDM should be the motivation for organizations’ reform. It needs to build and promote innovative cultures and innovative thoughts. Also, it needs to participate in building reform processes and methodologies. Some indicators are found to impact HRDM’s effectiveness. Virile leadership and overall planning are important. Good leadership and overall planning is the priority of HRDM. Conducting scientific development strategy is another critical factor. Also, to recruit professional and excellent talents for HRDM is......

Words: 1572 - Pages: 7