Employee Satisfaction Through Motivation & Empowerment

In: Business and Management

Submitted By mattdenco
Words 3061
Pages 13
INTRODUCTION
GE Healthcare provides transformational medical technologies and services that are shaping a new age of patient care. Our broad expertise across the cardiology care area helps our customers to deliver better care to more people around the world at a lower cost. In addition, we partner with health care leaders, striving to leverage the global policy change necessary to implement a successful shift to sustainable health care systems.
The “healthymagination” vision for the future invites the world to join us on our global journey as we continuously develop innovations focused on reducing costs, increasing access and improving quality and efficiency. Headquartered in the United Kingdom, GE Healthcare is a $17 billion unit of General Electric Company (NYSE: GE). Worldwide, GE Healthcare employs more than 46,000 people committed to serving health care professionals and their patients in more than 100 countries. GE Healthcare’s comprehensive product portfolio provides solutions for all care areas in the field of diagnostic cardiology and patient monitoring.
As one of those 46,000 employees, my engineering position engages customers in brining local hospital information systems in communication with GE Healthcare cardiology products through IT infrastructure and HL7 (Health Level Seven) programming language. Organizationally, my contribution serves within the America’s Service organization, with an immediate manager, dotted lines to project managers, and other engineering teams.
In this large organization, unwillingly the organization is forced into a mechanistic design of bureaucracy, driven by hierarchal processes and systems of management, both people and technology which unless understood seem to lend itself to the inherent leadership styles by managers disenfranchising employees, and ultimately driving down productivity and employee satisfaction.…...

Similar Documents

Employee Empowerment

...Employee Empowerment MGMT455 Unit 2 Assignment Employee Empowerment By combining many ideas for employee satisfaction employee empowerment is a misunderstood concept that allows managers to lead and control the organization through trust and communication. The method of permitting an employee to act, respond, behave, think, and regulate their work in more independent ways is employee empowerment. A sign of employee empowerment is strong employee communication, which means that management is openly and honestly communicating the aspects of business to its employees. Employee empowerment has positive effects on employee satisfaction, member service, and member retention (Emerson, 2012). The pros of employee empowerment from the perspective of the employee are that they begin to believe that they can regulate their own destinies. Employees begin to take action and make decisions which leads to self-motivation. This type of empowerment leads to the employee being more loyal to the company and making the extra effort. The independence an employee gains from empowerment leads to the overall success of the company. Employees gain personal growth and development through employee empowerment (Emerson, 2012). Employee empowerment improves employee morale because they are treated like an asset and as though their input is important to the company. It will also increase the productivity of the employees because they have minimal interference from other staff. It also allows......

Words: 631 - Pages: 3

Employee Empowerment

...The Beginning Of Employee Empowerment   Delegation: The Beginning of Employee Empowerment In times of hyper competition, differentiation, price wars and disruptive innovation, companies expect more from their employees. Even the employees demand more than just salary from the employers. The underlying question is, how can employers make 1+1 count 11? Employee Empowerment is one solution to this question. But if all companies know it, why don’t they all leverage its power? Why is it that while few companies count their employees as strategic assets, while others face issues of low productivity and high turnover? Why do some companies have a strong pipeline of competitive employees, while others struggle to find right people for right jobs? The following article attempts uncover one of the most important elements of Employee Empowerment, Delegation! Delegation, put in simple terms, means an act of passing over authority by one party to another for an agreed purpose. But in a cut-throat competitive environment, delegation is not so simple. Rather it is an art very few have mastered. The article discusses two most important aspects of delegation, Trust & Timing! Trust “Trust is not a matter of technique, but of character; we are trusted because of our way of being, not because of our polished exteriors or our expertly crafted communications.” Marsha Sinetar To trust the intentions of people to do the right thing, make the right decision, and make choices......

Words: 1196 - Pages: 5

The Impact of Employee Empowerment

...impact of employee empowerment on service quality and customer satisfaction in service organizations (A Case study of Länsförsäkringar Bank AB) Silvia C. Peters: 1982-05-15. Elham Mazdarani: 1976-12-11. GROUP: 1924 ABSTRACT COURSE: Bachelor Thesis in Business Administration, 15ECTS AUTHOURS: Peters Silvia Chigozirim. Flugsnappargatan 6, 3tr. 72472, Västerås. 0737225113. SUPERVISOR: LEIF SANNER TOPIC: The impact of employee empowerment on service quality and customer satisfaction: a case study of Länsförsäkringar AB. BACKGROUND: Considering the nature of service delivery and particularly intangible-dominant services, employee empowerment becomes a very important issue to organizations producing services. In that, the customers and the employees are, engaged simultaneously in the production of the service. This inseparability is what is considered by the organization in choosing how best to serve its customers, either by the traditional method or through the empowerment approach. The inability of the management to control the service encounter makes the employees responsible for the quality of service delivered to the customers. In order for the management to trust that the employees are successful in dealing with their customers, the management has to give the employees the authority and necessary support to succeed at it, which is referred to as employee empowerment. The practice of which can directly affect the quality of services delivered, and customer......

Words: 23725 - Pages: 95

The Employee Empowerment

...The Employee Empowerment 1 Running head: THE EMPLOYEE EMPOWERMENT IN IT DEPARTMENT The Employee Empowerment in Information Technology Department Arman Kanooni Capella University COMP8004 – Managing and Organizing People Professor: Dr. Will I Reed November 7, 2005 The Employee Empowerment 2 Abstract Many Information Technology (IT) Departments in major corporations are trying to shift the management practices from a traditional style of command and control toward the participatory management style. They encourage virtual teams, global mobile telecommuting, flexible hours, and greater participation of employees in the decision-making process in work groups. In this paper, we examine an employee versus a manager conceptual model of employee empowerment program and examine this issue in light of relevant theories of leadership, motivation theories, and cognitive science. The barriers to employee involvement are reviewed and some effective methods to remove these obstacles will be explored. Finally, the notion of delegation of decision making from managers to employees will be addressed in the context of the employee empowerment program. The Employee Empowerment 3 Table of Contents Introduction..................................................................................................................................... 4 What is empowerment?................................................................................................................... 5 Goals......

Words: 4124 - Pages: 17

Employee Satisfaction Through Motivation

...Anna Salanova Sanni Kirmanen EMPLOYEE SATISFACTION AND WORK MOTIVATION Research in Prisma Mikkeli Bachelor’s Thesis Business Management March 2010 DESCRIPTION Date of the bachelor's thesis 15 March 2010 Author(s) Degree programme and option Anna Salanova, Sanni Kirmanen Name of the bachelor's thesis Business Management Employee Satisfaction and Work Motivation – Research in Prisma Mikkeli Abstract Human Resource Management is getting more important in the business nowadays, because people and their knowledge are the most important aspects affecting the productivity of the company. One of the main aspects of Human Resource Management is the measurement of employee satisfaction. Companies have to make sure that employee satisfaction is high among the workers, which is a precondition for increasing productivity, responsiveness, quality, and customer service. The aim of this thesis is to analyze the level of employee satisfaction and work motivation in Supermarket Prisma in Mikkeli. It also deals with the effect the culture has on employee satisfaction. The theoretical framework of this thesis includes such concepts as leadership, job satisfaction, motivation, rewards and cultural differences. The empirical part of the thesis and the questionnaire were created according to the mentioned concepts. The questionnaire also included parts where the questions about expectations of the employee, work environment and job organization were asked.......

Words: 27414 - Pages: 110

Motivation and Empowerment

...Motivation and Empowerment Paper Compare motivation and empowerment According to the reading motivation is the intensity of a person’s desire to engage in some activity. The motivation process is said to consist of six steps which are said to get one motivated, they are: an unsatisfied need, tension, drive, search behavior, satisfied need, and reduction of tension. Motivation is important to have in the workplace because this is what guides things to happen and will help initiate things to get things done. Leaders need to have a good motivation process with good motivation techniques that will encourage their workers to do their job and do it well. Leaders usually create conditions that will satisfy employees personal needs in the meantime achieving their goals in the workplace. These techniques are important because they will also motivate their workers to remain at their jobs for a lengthy amount of time. In the reading motivation is described in a stimulus-response model. The response model shows how interceding factors such as: a person’s personality, abilities, self-concept, perception, and attitudes contribute to a person’s motivation. Keep in mind that these factors differ within each person, and regardless of these factors and steps motivation just depends on if the person wants a desire bad enough (Whisenand and Ferguson, 2009, p.113-114). Another term that is found in the workforce is empowerment. Empowerment is the act of giving someone power.......

Words: 1416 - Pages: 6

Survey on Employee Motivation and Job Satisfaction

...No Q6. Are you satisfied with the Drinking Water facility in the organization? a. Yes b. No Q7. “Employee Safety is the top priority of Management”. a. Strongly Agree b. Agree c. Neutral d. Disagree e. Strong Disagree Q8. Does the organization provide medical facility for its employees and their families? a. Yes b. No Q9. How is the work culture in your organization? a. Supportive b. less Supportive c. Not at all supportive Q10. “Employees have Good Relationship with other staff members” a. Strongly Agree b. Agree c. Neutral d. Disagree e. Strong Disagree Q11 Support from the other staff members is helpful to get motivated a. strongly Agree b. Agree c. Neutral d. Disagree e. Strong Disagree Q12. An organization recognizes and acknowledges your work. a. Strongly Agree b. Agree c. Neutral d. Disagree e. Strong Disagree Q13. Organizational Policies motivates for achieving its aims and objectives a. strongly Agree b. Agree c. Neutral d. Disagree e. Strong Disagree Q14. Which of the following factors motivates you most? a. Salary Increase b. Promotion c. Leave d. Motivational talks e. Recognition Q15. Does the Top Management involve you in decision making which are connected to your department? a. Yes b. No c. Occasionally Q16. Do you think a feeling of self-actualization is developed due to current policies for employee motivation in the organization? a. Yes b. No Q17. Do you think Employees can control their behavior and......

Words: 391 - Pages: 2

Motivation and Empowerment

...Motivation and Empowerment Jeanie Lofton CJA/474 January 27, 2014 Thomas Collins Motivation and Empowerment In the workplace motivation is not about what you do for your employees but, more so about the work that you empower employees to do for you. Many things could come to mind when it comes to motivating your employees such as paying annual bonuses, awarding time off, etc… Research shows that while these incentives exist is could create short-term productivity and in turn create a long term effect of de-motivation. This is because once you provide these rewards they will always be expected. The focus should be on motivators that include achievement, responsibility, advancement, growth, and meaningful work. No matter what type of work environment motivating and empowering a workplace just allows a greater chance of stability. In order to gain a better understating for this matter we will compare motivation and empowerment, define the components of empowerment, analyze the implications of empowerment, and the role of trust in personnel issues. Compare motivation and empowerment In comparing the two, empowerment and motivation, they make employees productive in their goals. They work together; when a person is given the empowerment to have something to do they must have the motivation to do it. Motivation and empowerment are two terms that are important in just about every workplace. Normally when motivation is spoken in the workplace it is given from the......

Words: 1822 - Pages: 8

Motivation and Empowerment

...Comparing Motivation and Empowerment In examining motivation and empowerment, there is a difference between the two. The differences between motivation and empowerment is that motivation consist of internal and external factors that stimulate the need for desire or power. This desire or power may consist of a certain role, subject, job, or efforts to attaining a goal. Empowerment constitutes by giving some form of encouragement. This empowerment may include rewarding, sharing information, or giving an employee the power in making problem-solving decisions that improve his or her services, and work performance (Sarkissian, 2014). Empowerment also improves an employee’s creativity skills, productivity, commitment, motivation, and satisfaction of his or her work duties. In many ways, empowerment do affect the way an employee remains motivated and performs his or her job duties. However, it is within the individual to establish an effective motivation approach. People may become motivated by many factors that are consistent with rewards of a traditional nature, such as monetary compensation, which is not always the best motivator. The most powerful motivator in a working environment is those of feeling appreciated, flexibility and the feeling of reaching personal achievements. As a result, empowerment becomes the driving factor that enables better work performances (Sarkissian, 2014). Empowerment makes a person feel like they have the freedom to make important decisions in......

Words: 333 - Pages: 2

Motivation and Empowerment Paper

...Motivation and Empowerment Paper CJA/474 Motivation and Empowerment Paper Introduction The criminal justice field is one that centers on motivation and empowerment amongst employees. These are concepts that not only guide, but also maintain constructive behaviors. Motivation and empowerment are that force every professional needs to preserve their goals and ambitions. This paper will provide three academic theories of motivation including an explanation on each theory. It will also define empowerment and its components. Next, it will compare and contrast motivation and empowerment. In this paper there will also be an evaluation on the implications of empowerment and delegation in a criminal justice organization. Lastly this paper will outline the theory of Transformational Leadership and contrast the roles of motivation and empowerment in leadership style. Define and state at least three (3) academic theories of motivation In any organization the key role of managers is the motivation of their personnel. This can be done in many different ways. This section will discuss three academic theories on how to properly motivate employees. The first theory is Abraham Maslow’s hierarchy of needs theory. This theory states that certain needs have to be met before an individual will work towards fulfilling other needs. The first set of needs that need to be met our survival needs; they include things such as food water and air. Until these needs are met an individual cannot......

Words: 1932 - Pages: 8

Motivation and Empowerment

...Introduction What are motivation and empowerment? Motivation is the set Internal and external factors that stimulate desire and energy in people to be continually interested and committed to a job, role or subject, or to make an effort to achieve the goal. It can be result from the interaction of both conscious and unconscious factor such as intensity of need, incentive or reward of the goal and expectation of the individual or peers. Empowerment is a process that provides greater autonomy to employee through sharing information and the provision of control over factor affecting job performance, like delegate the power or authority to the subordinate in the organization. Motivational methods – Goal Setting Theory Goal Setting Theory is involves the department or supervisor plan to motivate an employee toward the goals. This theory helps employee to be motivated and they are stimulated and interested to achieve the goal. For example if the sale team can achieve the sale target. The team will get a 10% bonus of their wage. Motivational methods - Job Enrichment Job Enrichment is a theory that changes in job duties to increase employee’s authority and responsibility, the employees feel like their work has meaning and is important to the company. There are two different way, the first is vertical loading. It involves increasing job depth by adding responsibilities, like planning and controlling, previously held by the supervisors. The second is horizontal......

Words: 799 - Pages: 4

Employee Empowerment

...Employee Empowerment Exploring employee empowerment is a management decision based on proven capability and demonstrated trust by the employee. Transformed organizations introduce empowerment over rules and regulations through smart governance and guidelines supporting organizational culture. These practices promote improved customer service through employee decision-making extended by management authority and flexibility. Demonstrating customer-focused programs and practices through skilled and knowledgeable employees with authority and responsibility to move the organization forward in its mission. Power and Empowerment By definition and context, power is “possession of control, authority, or influence over others” (Merriam-Webster's Third New International Dictionary Unabridged, 2002). A good manager can have power and influence over others and lead well. The definition of empowerment is “to give authority, to enable, and to promote influence” (Merriam-Webster's Third New International Dictionary Unabridged, 2002). The act of empowerment allows a manager to enable individuals to think and act in a way that will enhance their performance, and demonstrate trust in the employee’s abilities. This does not remove power from the manager but instead increases his or her potential to gain power by an effective team. Flat Organization Model Organizational structure is the key difference in reporting processes in organizations. Big organizations have vertical......

Words: 1445 - Pages: 6

Uae Organization – Etisalat, Employee Motivation and Job Satisfaction

...UAE Organization – Etisalat, Employee Motivation and Job Satisfaction Contents Abstract 3 1.Introductory Background 3 1.1Scope of the Research 4 1.2Research objectives 4 1.3About Etisalat 5 2.Literature Review 5 2.1Understanding the Concept of Motivation 5 2.2Job Performance and Satisfaction 6 2.3Theory of Motivation – Maslow’s Hierarchy of Need 7 3. Research Methodology 8 3.1 Research Philosophy 8 3.2 Research Approach 8 3.3 Method of Data Collection and Analysis 9 3.4.Ethical consideration 9 4. Research Result 9 5. Detail Analysis of Survey 10 6. Research Discussion 16 7. Research Conclusion 17 8.Bibliography 18 Abstract In the current competitive scenario people are trying hard to match their capabilities and aspiration to achieve their personal as well as professional objectives. On the same hand even organizations are seeing tough time to maintain their market performance that determines the success and failure of the organization. The performance of employee in organization is directly correlated to their level of motivation driven through their job structure with respect to the roles and responsibilities assigned to them depending on their caliber resulting to job satisfaction. In order to create commitment as well as motivation level among employees, employer has an important role to play. It is his directions and guidance under which the employee operates in the organization. Appointing the right resource to a job requirement and assigning it a......

Words: 3861 - Pages: 16

Employee Satisfaction

... TOPIC: employees satisfaction Introduction The employee satisfaction concept always forms part in the management framework, that is, even in the traditional approach of management, but, the clue is how the employee satisfaction concept has evolved from the traditional to our “modern” management system. This is the question instead. Employee satisfaction is the terminology used to describe whether employees are happy and contented in fulfilling their desires and needs at work. Many measures purported that employee satisfaction is a factor in employee motivation, employee goal achievement and so forth. Now, when we are alluding to traditional management, it is clear that we are in alignment with, first, scientific management brought out by Frederic Taylor who was the first or pioneer in structuring scientific principles in management, in fact his research was based upon ancient unstructured practice of management, for example times when big structures like pyramids in Egypt were build which requisite a management and organisational notions and there was the code of Hammurabi, thus this was the root of management or simply when management really was born. Secondly, management evolved in 1941 by a French industrialist, Henri Fayol, he brought the classical administration approach and elements like authority, division of labour, command, direction, order, esprit de corp and so forth. Now we grasp the definition of employee satisfaction and the aspect......

Words: 1746 - Pages: 7

A Survey on Employee Motivation and Job Satisfaction in

...Report A survey on employee motivation and job satisfaction in RAMS Housing Ltd. Course : EMB601, Fall ’11 Faculty:Prefessor Abdur Rab Submitted by Engr. Liakat Ali Bhuiyan ID# 081-626-090 Submission date 29-12-2011 Contents 1. Executive Summary…...........................................................................................................1 2. Over-All response of every question………………………………………………………………………………..2 3. Questionnaire respect of Job design theory……………………………………………………………………..3 4. Questionnaire mapping with Maslow’s Hierarchy of Needs……………………………………………..4 5. Age effect on Motivating Potential Score…………………………………………………………………..….…5 6. Age effect on Maslow’s Hierarchy of Needs……………………………………………………………………..7 7. Gender effect on Motivating Potential Score and Maslow’s Hierarchy of Needs ……….........8 8. Why Motivated in RAMS Housing Ltd.……………………………………………………………………………..9 1. Executive Summary The objectives of this survey are to dig out the motivation and Job satisfaction scenario of RAMS Housing Limited. RAMS Housing Ltd is a developer company. It has been started its business in Bangladesh since 2000. It has 50 employees. But here data has been taken from 30 individuals by taking response on 14 sample questions. The survey try to map the organization needs with Maslow Hierarchy and Motivation potential score based on Age and Over-all company focus on job satisfaction. The survey try to map the organization needs with Maslow Hierarchy and Motivation potential......

Words: 1070 - Pages: 5