Dr. Martin's Office

In: Business and Management

Submitted By jdaianu0123
Words 1902
Pages 8
Dr. Martin’s Office

Seeking a Referral
The professor was not feeling well. In fact, on that Tuesday afternoon, he had felt tired and generally “down” physically. During the fifteen-minute drive home from work, he developed slight nausea and gastric discomfort. When he reached home he headed for the bathroom. For the next several hours, he experienced severe diarrhea and recurring waves of nausea and vomiting. After a few hours, the nausea had subsided somewhat, but the gastric distress persisted through most of what proved to be a long night.

On the following morning, the professor called the office of his primary care physician,
Dr. Martin. Dr. Martin’s nurse, Betty, came on the line. The professor detailed his physical problems of the previous night. “Betty, the nausea is pretty much gone, but the gastric discomfort is quite severe. I really feel that I need to see a doctor.” Betty replied,
“Dr. Martin is booked solid all day, so it would be hard to see him.”

“Betty,” the professor said, “I really feel that I need to see a doctor. Suppose I go to the HealthCheck Clinic. It’s close by, and I’ve always gotten good service there. Could the doctor refer me so that the University’s insurance would cover the visit?”

Betty’s voice took on a doubtful and clinical tone. “The doctor would not refer you to the clinic. However, I can ask him to prescribe something for the diarrhea. We’ll call your pharmacy and place the prescription.”

Slightly perturbed, the professor said, “But I don’t understand. My wife and I have always gotten good service at HealthCheck. Why can’t he refer me there?”

Betty’s clinical tone sharpened. “The doctor would not refer you to the clinic. The medicine should help you, though. I will call it in to the pharmacy.” It was obvious that it would do little good to continue the conversation, and as he was getting a little…...

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