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Comm 225 Outline

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COMM 225: Production and Operations Management
Course Outline (Fall 2015)
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GENERAL INFORMATION * Instructor: Peter Rosenthal, eng., M.B.A. * Lectures: Wednesday 17:45-20:15 Room MB 3.270 * Course Website: Moodle * Email: peter.rosenthal@sympatico.ca * Phone: 514-848-2424 x 5492 * Office: MB 12-104 * Office Hours: Wednesday 16:45-17:30 and by appointment

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COURSE DESCRIPTION
This course is an introduction to contemporary operational issues and techniques in the manufacturing and service sectors. Among the topics covered are: operations strategy, forecasting, materials management, total quality management, time-based competition, and queuing theory. Mathematical modeling in resource allocation is also introduced. Cases and computer-aided quantitative tools for decision-making are used throughout the course with an emphasis on the interactions between production/operations management and other business disciplines.
Prerequisites: COMM 210, COMM 212, and COMM 215
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LEARNING OBJECTIVES
Operations are the core of every business. Successful implementation of any business strategy cannot be achieved without the proper execution of operations. Global and local companies that are experiencing a surge in market share owe this success among other things, to their excellence in managing operations. This course considers operations from a managerial perspective and introduces the basic Operations Management (OM) tools. It focuses on quantitative analysis of various OM functions. At the end of the course, students will have a good understanding of the various operation functions and their importance in organization in particular and global economy in general. This course will help the student achieve the following learning objectives: * Acquire basic knowledge of OM including terminologies, tools, concepts, and techniques. * Apply OM concepts and methodologies to specific situations. * Analyze elements of manufacturing and service organizations to solve problems and make decisions. * Use computer technology to aid in making better decisions. * Understand OM issues in organizations, and the role of supply chain managers and logistics professionals in global economy.
COURSE Schedule Session | Topic | Chapter/Pages in the Text$ | # ofLectures* | Online Quizzes: Date & Time | 1 | Introduction to OM | Ch. 1 | 0.5 | Quiz 1:Ch. 1, 2 & 17Sep 24 (6pm)-Sep 25 (8pm) | 2 | Competitiveness, Strategic Planning & Productivity | Ch. 2 | 0.5 | | 3 | Project Management | Ch. 17, pp. 672-699 | 4 | | 4 | Demand Forecasting | Ch. 3 (except LO6) | 3 | Quiz 2:Ch. 3, 12Oct 15(6pm)-Oct 16(8pm) | 5 | Inventory Management | Ch. 12†, pp. 460-482, pp. 484-490 & pp. 494-501 | 3 | | MIDTERM EXAM (38%): Ch. 1, 2, 3, 12 and 17;Date & Time: Saturday, October 17th, 14:00 HRS - 17:00 HRS | 6 | Quality Management | Ch. 9 (except LO3) | 4 | Quiz 3: Ch. 9, 10Nov 5 (6pm)-Nov 6 (8pm) | 7 | Statistical Process Control | Ch. 10, pp. 384-408 | | | 8 | Waiting Line Analysis | Ch. 18, pp. 722-743 (except Model 2, and 4) | 4 | Quiz 4:Ch. 18Nov 19 (6pm)-Nov 20(8pm) | 9 | Aggregate Operations Planning | Ch. 13- Only how to form LP Model of Aggregate Planning Problems. No Tableau Method.Supplement 1, pp. 1-17Supplement 2‡, pp. 1-17 | 5 | | Quiz 5: Ch. 1, 2, 3, 9, 10, 12, 13 (& supplements), 17 & 18Date & Time: December 3rd (6pm)- December 4th (8pm) | CASE ANALYSIS (5%): Submitted electronically in the DropboxDate & Time: To be announced | 10 | Supply Chain Management | Ch. 11 | 2 | | FINAL EXAMINATION (42%): Ch. 9, 10, 11, 13 (& supplements) & 18 Date & Time: To be Announced |
*1 Lecture = 75 Minutes
† In Chapter 12, only constant lead time case is included.
‡ In Supplement 2, mixed integer programming is not included.

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Important Academic Calendar Dates:
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September 8 (Tuesday): First day of classes
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September 21 (Monday): Deadline for withdrawal from the course with tuition refund (DNE).
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October 12th (Monday): Thanksgiving Day- University closed.
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November 1st (Sunday): Deadline for withdrawal from the course without tuition refund (DISC).
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December 7th (Monday): Last day of classes – Regular Fall term
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Deecember 8th [Tuesday] : Make up day for classes scheduled on Monday October 12th.
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December 9th (Wednesday) – December 22nd (Tuesday) – Final Examination Period.
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TEACHING METHOD & COURSE MATERIAL
All the mentioned topics will be delivered in the form of class room lectures supplemented by tutorials. Each OM tool discussed in the class will be supplemented by several examples and industrial applications. Numerical examples, practice questions, etc. will be provided to enrich the learning environment as necessary.
Textbook: Operations Management, W. J. STEVENSON & M. HOJATI, McGraw-Hill 2013 (JMSB First Custom Edition). The textbook can be purchased in hard copy from the Concordia bookstore or as e-copy from the publisher’s website.)

Course Website:

* Moodle: The course websites for all the sections will be administered through “Moodle”. You can access the course website through myconcordia portal at www.myconcordia.ca using your netname and password. Your account will allow you to access the online course material and resources from the course website for the duration of term. * Supplementary material, additional practice problems & video cases can be found on the publisher’s website at http://connect.mcgraw-hill.com. Use the registration code on the back of the access card attached to your textbook in order to sign in. Selected students resources are also available at the following free, open access website: http://highered.mcgraw-hill.com/sites/0070969574/student_view0/ * Students are expected to check the course website (Moodle) on regular basis for updates and postings. They are also expected to use the appropriate forums in Moodle for all judicious correspondences. * All the online quizzes will be administered through Moodle. The case study must be submitted online in the dropbox thorough Moodle. No paper/email submissions will be accepted. * Materials provided on the course website include the following: (Note: Commercial uses and unauthorized production and distributions of the provided materials are strictly prohibited). a) Lecture Slides: Electronic supplements of the classroom lectures (power point slides) may be posted on the course website by the instructors. Note that these slides may not be self-explanatory and may not cover all the outlined materials. Major part of the class lecture may include verbal explanations or demonstration on black-board. Hence, students are expected to attend all the lectures. It is the student’s responsibility to make-up for the missed classes. b) In-Class Questions: These questions will be solved in class, and their solutions will NOT be posted on Moodle. Hence, students are expected to attend classes in order to obtain the solutions to these questions. c) Tutorial Questions: These questions will be solved during tutorials. Final answers to these questions will be provided. For detailed solution, students are encouraged to attend the tutorials. Tutorials will be conducted by the tutors. The tutorial hours will be announced on the course website. d) Practice Questions: These questions are selected from the textbook. Detailed solutions will be posted on the course website. e) Multiple Choice Review Questions: Multiple choice questions on every topic will be posted on the course website. Students are expected to practice these questions. f) Exam Review Questions: These are drawn from previous mid-term and final exams. Detailed solutions will be posted on the course website. g) Formula Sheet: A formula sheet will be provided during both midterm & final exams. h) Software: MS Excel Solver is an add-in package that will be used for solving linear programming models of sales and operations planning problems that appears in Supplements 1 & 2. Students are expected to get familiar with the excel solver. i) Supplementary materials: Any other course supplements will be posted on Moodle.
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COURSE EVALUATION
Evaluation will be based on the best 4-out-of-5 quizzes, a case analysis, a midterm and a final examination. The weights of these components will NOT be changed in any case. The final grade for the course will be based on the relative weight for each component as follows: * Online Quizzes (best 4-out-of 5) : 15% * Case Analysis: 5% * Midterm Examination: 38% * Final Examination (Non-Cumulative): 42%**
**The student should get a minimum of 35% in the final exam in order to receive the course credit. * Online Quizzes (15%): Quizzes are intended to reinforce concepts and techniques covered in class. These quizzes will significantly help you understand the material covered and secure a good grade in this course. The quizzes are comprised of conceptual, theoretical, as well as quantitative questions in “multiple choice” and “solve and fill-in-the-blanks” format. During the term, there will be 5 online quizzes administered through Moodle. The best 4-out-of-5 quiz result will be counted and there is NO replacement quiz for missing a quiz under any circumstances. Quiz 5 is a makeup quiz. Every student is expected to attempt these quizzes individually. * Students should take the online quizzes using a desktop computer directly connected to the internet (NOT wireless) on-campus as this is the most reliable means of taking the quizzes. Students are responsible for the stability of the computer and the internet connection that they use while taking the online quizzes. Prior to taking a quiz, you need to test the reliability of the set-up by completing the “practice quiz”. For a list of on-campus locations available to take the quiz, refer to the document entitled "On-campus facilities for online quizzes" posted on the course website. The instructor is NOT responsible for any errors resulting from the computer or the internet connection. You will NOT be able to redo a quiz if you encounter a problem related to these factors. * Case Analysis (5%): The case analysis will involve a critical analysis of a recent news/incident in operations and supply chain management. This can be done in groups of 2 to 3 students. One report per group should be submitted online on the course website. If somebody would like to conduct the case analysis individually (not as a part of a group), it is permitted, however note that the expectations remain the same. Further details will be provided as the term progresses. * Midterm Examination (38%): The midterm examination will cover materials pertaining to chapters 1, 2, 3, 12 and 17 of the textbook. Approximately 25% of the questions in the midterm exam will be conceptual, theoretical, as well as quantitative questions in “multiple choice” and must be answered on the OMR sheet (Optimal Mark Recognition sheet). The remaining will be quantitative questions that require problem solving. A formula sheet will be provided in the exam. Note that employment/work conflicts will not be considered as a valid reason to miss a midterm examination. * Final Examination – Non-cumulative (42%): The final examination will be scheduled by the Exams Office of Concordia University. This examination covers only the post-midterm materials as outlined in the course. Approximately 25% of the questions in the final exam will be conceptual, theoretical, as well as quantitative questions in “multiple choice” format and must be answered on the OMR sheet (Optimal Mark Recognition sheet). A formula sheet will be provided in the exam. * Letter & Number Grades: Using the grade point equivalents listed below, Grade Point Averages (GPA) are calculated for the evaluation of academic achievement, Honors standing, prizes, and academic standing. The following list provides the equivalent letter and number grades for this course: (Note that D- is the minimum requirement to pass the course) Letter Grades | Marks Obtained | Letter Grades | Marks Obtained | A+AA- | 90-10085-8980-84 | C+CC- | 67-6963-6660-62 | B+BB- | 77-7973-7670-72 | D+DD- | 57-5953-5650-52 | | | FNS | 0-49 |
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Important Notes (Must Read!!!) * Students are expected to make use of office hours held by the instructors and teaching assistants. * You will be communicating with your instructor and teaching assistant via Moodle (unless they have asked you to contact via email). Please allow for a 24 hour response time. * Neither programmable/graphical calculators nor electronic dictionaries will be permitted in the exam room.

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ASSESSMENT OF LEARNING OBJECTIVES
The learning objectives are assessed through online quizzes, a case study, a midterm examination and a final examination. Learning Learning Activity Objective | Quizzes | Case Analysis | Examinations (mid-term & final) | Acquire basic knowledge of OM including terminologies, tools, concepts, techniques, and methodologies. | multiple-choice and fill-in-the blank questions | | theory-based multiple-choice exam questions | Analyze specific situation from an OM perspective (Apply OM concepts and methodologies to specific situations). | | Relate the case based on the OM-related news reported in the newspapers to the OM concepts taught in the course. | Quantitative Questions in the exam Short answer questions in the exam | Analyze elements of manufacturing and service organizations to solve problems and make decisions. | Application-based exam questions | | Quantitative Questions in the exam | Use computer technology to aid in making better decisions. | | | Software related exam questions | Understand OM issues in organizations, and the role of supply chain managers and logistics professionals in global economy. | Multiple-choice exam questions | Analyze the case based on the OM-related news reported in the newspapers such as NY Times, The Globe and Mail. | Multiple-choice exam questions | -------------------------------------------------
Academic Integrity
The Academic Code of Conduct at Concordia University states that the "integrity of University academic life and of the degrees, diplomas and certificates the University confers is dependent upon the honesty and soundness of the instructor-student learning relationship and, in particular, that of the evaluation process. As such, all students are expected to be honest in all of their academic endeavors and relationships with the University" (Undergraduate Calendar, section 16.3.14). All students enrolled at Concordia are expected to familiarize themselves with the contents of this Code. You are strongly encouraged to visit http://provost.concordia.ca/academicintegrity/, which provides useful information about proper academic conduct. You can also visit the following web address: http://johnmolson.concordia.ca/images/stories/undergrad_prog/undergrad_landing_page/docs/academic_integrity_may2009.pdf, which provides useful information about proper academic conduct.
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ACADEMIC CODE OF CONDUCT
The Academic Code of Conduct is a University policy that outlines the procedures by which academic honesty or integrity is enforced. It outlines offenses, procedures for dealing with offenses, and possible sanctions if charges are upheld. The Code can be found in the University Calendar or on the Concordia website at: http://secretariat.concordia.ca/policies/academic/en/AcademicCodeConduct2008.pdf PLAGIARISM: Plagiarism is the most common offense under the Code. The Code defines it as: “the presentation of the work of another person, in whatever form, as one’s own or without proper acknowledgement”. This includes material copied word‐for‐word from books, journals, Internet sites, instructors’ course notes, material that is paraphrased but closely resembles the original source, a paper purchased through one of the many available sources, or work done by a fellow student such as an answer on a quiz, data for a lab report, a paper, or an assignment. Plagiarism does not refer to words alone – it can also refer to copying images, graphs, tables, and ideas. “Presentation” is not limited to written work ‐ it also includes oral presentations, computer assignments and artistic work. Several information sources have been developed to assist you in understanding the meaning and implications of plagiarism:
1. http://learning.concordia.ca/Help/handouts/WritingHO/AvoidingPlagiarism.shtml includes information on what plagiarism is and how you can avoid it, and
2. http://library.concordia.ca/help/howto/citations.html#citing, includes various guides for proper citation of reference material prepared by Concordia's librarians.
WHAT ELSE DOES THE CODE ADDRESS?
Although plagiarism is the most common offense, the Code addresses other offences as follows: * Stealing or obtaining exam questions, exam answers or any other University documents without authorization. * Possession and/or use of any non‐authorized materials, documents or devices such as calculators, translators, crib sheets, or hidden notes, during an examination. Possession of the unauthorized material, even if not used, is itself an offence. This also applies to books that can be accessed during the examination. * Copying answers from someone else’s exam paper during an examination, or getting unauthorized help during an examination. * Communicating, for any reason, with any person other than the invigilator during an examination. * Making any changes to an exam booklet, including tearing out pages or adding pages. * Removing an exam paper or booklet from an examination room. * Personation: assuming the identity of another person or having another person assume one's own identity. For example, Mary who is not prepared for an exam asks her friend Jane, who took the course the previous year, to write the exam in her place. Both Mary and Jane can be charged with personation. * Giving your work to another student knowing that he/she will hand in all or part of your work claiming that it is his/her own. Both students can be charged. * Submitting the same piece of work for evaluation in two or more courses without prior approval from the course instructors. * Falsifying documents. This includes any documents being submitted to Concordia as well as any Concordia documents. Examples of falsified documents include transcripts and records for the purpose of admission, notes from medical doctors, or other documents to avoid writing exams or handing in assignments on the prescribed dates. * Falsifying research facts, data or sources of information. For example, changing a few data points in your experiment in order to improve on the experiment’s results.
The Student Advocate Program has recently produced pamphlets in English, French, Chinese and Arabic to help students get a better understanding of the essential content of the Code of Conduct. You can access the presentation and the pamphlets at: http://supportservices.concordia.ca/studentadvocateprogram.
Disclaimer: In the event of extraordinary circumstances beyond the University's control, the content and/or evaluation scheme in this course is subject to change.…...

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...Introduction to Comm Paper # 1 Meaning of Communication: Power and Control Communication can be described as something that is everything and everywhere. Communication can be looked at as not only something that happens between human beings, but something that occurs between all living organisms. When communication occurs words are not the only thing that is being transferred. Communication can be the exchange of thoughts, messages, or information, as by speech, signals, writing, or behavior. In order to have communication, there must be understanding. When understanding is present, more effective communication can occur. Communication to me is far beyond the words that are being said. I think a lot can be told through expressions in the face and tone of voice that is being used. The verbal part of communication is a main piece to the process, but you can tell a lot more of how the person feels or get a good sense of what is being said through the tone and facial reactions that you see. Communication is far more complex than the way I look at it in the paragraph above. Communication can also be traced back through culture and experiences. When looking at culture, it is easier to look at where communication came from. Within each culture there must be one language which will serve as the means of communication. Culture helps define communication because culture helps a society share the same ideas, customs, and beliefs. When two people (or things) share the same......

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