Collegiate Promotions

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Assignment 3: Outback Steakhouse


1. Discuss how the employee selection methods at Outback Steakhouse help the organization achieve a competitive advantage.
According to Hellriegel and Slocum (2010), effective employee selection is a critical component of a successful organization. How employees perform their jobs is a major factor in determining how successful an organization will be. Job performance is essentially determined by the ability of an individual to do a particular job and the effort the individual is willing to put forth in performing the job. Through effective selection, the organization can maximize the probability that its new employees will have the necessary skills to do the jobs they were hired to do (Hellriegel & Slocum, 2010).
The selection process within Outback has allowed it to become the market leader in hiring and maintaining the most competitive workforce. Outback exercises a rigorous process in employee selection in order to acquire the best employees with exceptional qualities that not only enable them to deliver the best services, but also to retain employees and reduce turnover. The selection process involves five major steps. The first step involves offering employees a preview of responsibilities and duties that they will be charged with as employees and how they will be held accountable. The second step involves sharing with the prospective employee the dimension of performance overview, which states the expected behaviour of outbackers. The third step involves the completion of an application form. The fourth step involves assessment through various tests on cognition and personality. The fifth and last step involves an oral interview which precedes the final selection. These selection processes helps the organization achieve a competitive advantage because it allows Outback to recruit the applicant, evaluate…...

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