Clinicals Chapter 5 Outline

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active listening- paying attention completely to the speaker, concentrating on the verbal message, watching for nonverbal cues, and offering a response. aggressive- trying to impose one's point of view on others. attitudes- opinions that develop from one's value system auditory- by ear authorization- permission from a patient to release medical records to a specified recipient. behavior- the way in which one acts; the actions others see. bias- unfair preference or dislike that prevents forming an impartial opinion of someone or something; favoring a certain belief or attitude. character- the sum of the values, attitudes, and behaviors a person exhibits or possesses. closed-ended questions- questions that can be answered yes or no. condescending- acting or speaking with an attitude of superiority; patronizing. consent- agreement or permission given, for example, to allow medical treatment or to release protected health information to a third party. culture- values, beliefs, attitudes, views, and customs shared by a group of people and passed on through the generations; a method of multiplying microbial organisms. defensive behavior- protective reaction to a perceived threat empathy- ability to understand and identify with what another person is experiencing without necessary experiencing the same thing. ethnicity- classification of people based on national origin or cultural tradition. ethnocentric- belief that one's own culture is better than any other.

feedback- response to a communication or stimulus. holistic- practice of medicine that focuses on the whole patient, addressing social, emotional, and spiritual needs as well as physical needs. kinesthetic- involving movement. leading question- question that includes or suggests an answer, such as open "was the pain you felt sharp or stabbing?" rather than a non leading such as "can you…...

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