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Bus Man

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Submitted By tashalaw12
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Organisational Structure
"The purpose of a formal organisation structure is to enable the firm to define objectives for each section or department which will help the organisation achieve its corporate aims." (Fearns, 1992)
The diagram (Appendix 1) shows the organisational structure within Rigney Dolphin. It shows the hierarchy and the relationship between one department to another and who each department has to report to. By analysing this chart we can see the importance and great responsibility that each sector possess. Organisational charts are very valuable to any business as it gives clarity to each person's role, it enforces workforce planning, resource planning and also supervisory communication. Without this structure many employees would wasting a lot of time deciding who is going to do what which can also lead on to tasks been undone. Here we will take a further look into each department head description.
Owners/Directors: Dr Frank and Adrienne Dolphin. They keep up to date with the company activities day to day. They are the source to which all employees and managers will report to. The position of an owner in Rigney Dolphin means a great deal as they are responsible for everyone's wellbeing within the company. They hold meetings with clients of the call-centre such as SSE Airtricity, BMW, HSE Cleveland Clinic and it is up to their decisions and business knowledge to ensure the company keeps its contracts and hold and pursue new and existing clients. Frank and Adrienne overall will be the final voice for any act or decision within the company.
Call-centre Manager: Kevin Kehoe. It is Kevin's responsibility for the daily management and running of the company. He is next in line to the owners of Rigney Dolphin. He may also have a voice in company targets and each campaign targets. He negotiates with suppliers clients and management staff. He would be…...

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