Barriers of Change

In: Science

Submitted By LorriBRN
Words 2248
Pages 9
Introduction: What are we changing and why? * Culture change: from punitive to collaborative * Shared responsibility: what does it mean * Breaking the Blame Cycle * Code of Conduct

Recently our organization conducted a survey asking employees to identify sources of job satisfaction and dissatisfaction. This survey was part of a large scale effort to identify ways to improve performance, quality of care, patient outcomes, patient satisfaction, and nurse satisfaction. By allowing employees to engage in the process of shared diagnosis, we can create a sense of dissatisfaction with the status quo and begin to unfreeze behaviors that have been hindering our organization from reaching it’s full potential (Spector, 2010). The survey revealed that many employees feel we operate in a punitive culture. That is, when errors or missteps occur, employees are afraid to report these incidents due to fear of blame, punishment, and retaliation. Instead of operating in a punitive culture, the organization wishes to change our culture to one of collaboration. We desire to share responsibility for both triumphs and failures, to break the cycle of blame, and to operate within an environment in which all can learn from errors that occur, and that through collaboration, we can be an solution-focused organization. The purpose of this presentation is to introduce the new organizational Code of Conduct and to help managers at every level of our organization implement this culture change.

(Adapted from Rush Oak Park Hospital, 2015)

* Communicate professionally at all times with patients, colleagues, and anyone with whom we interact. Be mindful of non-verbal communication such as eye-rolling and body language. Take pride in ourselves and our organization. Embrace evidence-based practice driven change and support organizational goals,…...

Similar Documents

Barriers to Communication

...“BARRIERS BLOCK TRANSMISSION OF MESSAGES BETWEEN THE SENDER AND THE RECEIVER”. DISCUSS INTRODUCTION Almost everyone is keen to communicate effectively but in same cases people do not have appreciation of the communication barriers which may be faced in the communication process. Barriers can sometimes be caused by the sender or receiver during the encoding and decoding processes. There are different barriers like language problems, differing emotional states, differing backgrounds, poor listening skills and differences in perception. DEFINITION OF TERMS A barrier is an obstruction that makes it impossible for communication to be effective. Transmission of messages – this is the sending of information from one person to the other through a channel. Sender – this is the person that originates the message. Message – this is the actual data conveyed to the recipient and does not necessarily have to be fact but may be an opinion, a view or a joke. Receiver – is the person or group of persons for which the message is intended and is the one who is suppose to interpret the message from the sender. Encoding – this is the process that the sender puts the information into a medium that best suits the purpose of the massage. Decoding - is the process by which the receiver interprets the message into meaning. STATEMENT OF INTENT This paper will look at barriers to effective communication and the corrective measures to reduce or eliminate them. Language......

Words: 1152 - Pages: 5

Barriers in Communication

...Barriers & remidies for effective communication Physical Barriers One of the major barriers to communication is the physical barrier. Physical barriers are present in the area surrounding the sender and receiver. Physical barriers include a work environment that has a lot of background noise, poor lighting or unstable temperature. These barriers can affect how individuals try to send and receive messages. If there is a lot of background noise than the receiver may not hear what the sender is saying. If the temperature in a work environment is too hot or too cold the sender may not be as focused on the message that they are trying to send. If people in the work place are separated by others, communication is not as effective. As long as people still have a personal space that they can call their own, proximity to others aids communication because it helps us get to know one another. Communication can face barriers and it can be due to delay, distortion and dilution. When the information gets distorted due to the faulty system or jealousy or faulty listening or inadequate vocabulary or baldly chosen words, it looses its meaning. There are psychological barriers which are caused by prejudice, preconceived notion, distrust of the communicator, misinterpretation of his intention and the things like. Dilution is caused by a person who is posing as a yes man as to what he expects to hear rather than presenting the actual feedback of the matter concerned. The reasons that...

Words: 3901 - Pages: 16

Barriers to Communication

...Language is the most common, powerful, and preferred medium of communication. However, it becomes a source of barriers due to inappropriate use. Language, further, is extremely flexible- that is what makes it so versatile to use. Ironically, this can create problems of comprehension when handled ineffectively. Regardless of culture, a kind of verbal sparring occurs when strangers meet, each seeking to determine which topics are acceptable and noncontroversial. Additionally the tone of voice of one’s initial words can influence your initial perception of whether the meeting is positive or negative. If you traveled abroad or flew on flight airlines, you may have been surprised at the volume level of some person’s speech. What to us is loud and raucous, perhaps sounding like a fight, is considered normal and accepted by Arabs. Some Japanese use little volume, again accepted and part of a cultural heritage. Tonal languages, such as Cantonese, demand more volume to suggest changes in word meanings, English less so. Language/Semantic Barriers. Lack of Common Language: A very basic problem, this occurs when two people do not share a common language at all. In the modern multi-state, multi-nation business world, this can become a major barrier. The only way this barrier can be resolved is to have an open mind and show respect to other languages. One should also try to get familiar to those languages, which are absolutely necessary for day-to-day function. Faulty Translations:......

Words: 2155 - Pages: 9


...These are called tariff barriers. Then there are non-tariff barriers also that serve as impediments in free international trade. Tariff Barriers Tariffs are taxes that are put in place not only to protect infant industries at home, but also to prevent unemployment because of shut down of domestic industries. This leads to unrest among the masses and an unhappy electorate which is not a favourable thing for any government. Secondly, tariffs provide a source of revenue to the government though consumers are denied their right to enjoy goods at a cheaper price. There are specific tariffs that are a one-time tax levied on goods. This is different for goods in different categories. There are Ad Valorem tariffs that are a ploy to keep imported goods pricier. This is done to protect domestic producers of similar products. Non-Tariff Barriers Placing tariff barriers are not enough to protect domestic industries, countries resort to non-tariff barriers that prevent foreign goods from coming inside the country. One of these non-tariff barriers is the creation of licenses. Companies are granted licenses so that they can import goods and services. But enough restrictions are imposed on new entrants so that there is less competition and very few companies actually are able to import goods in certain categories. This keeps the amount of goods imported under check and thus protects domestic producers. Import Quotas is another trick used by countries to place a barrier to the entry of......

Words: 1609 - Pages: 7


...There are many barriers to communication but the four key barriers are: process, personal, physical and semantic. Managers must take all of this into consideration as they deal with employees in the order to effectively communicate. If you think about communication, it is a process that begins with the sender and then is processed by the receiver. If the communication/message is decoded or if the message is disturbed any way it will be destroyed. As a manager I think it is very important to take into consideration these barriers as I’m communicating with my employees. In the document below I describe the four barriers and how I would overcome them. Process Barrier How a company disseminates information can make or break the communication process within an organization. There are many levels where the communication process can fail and become ineffective. There must be a flow of communication within the organization and it must be clear to managers and employees. High level executives should be making the decisions and there should be a structured process in place within the organization of disseminating that information downward. Managers must make sure that the same message is given so there is no misunderstanding between different departments or employees. Also, each individual must know who in the organization to contact if they have questions or concerns. As a general guideline I always make sure that new employees understand the organizational......

Words: 662 - Pages: 3


...Barriers to Effective Communication Paper Communication is process that is used by humans to get the things they need and want in life. It is conducted in many forms and ways. Listening and hearing through communication is important to make sure instructions are understood and can be carried out effectively. In criminal justice there are formal and informal channels of communication and need to be conducted in a professional manner, in order to make factual and accurate reports to help in investigations. Barriers can hinder effective communication, rather it is emotional or physical. In this paper I will discuss all of these types of communications and the issues that may arise with them. Communication is a process that happens every day throughout life and involves several steps. It is a valued part of daily activities. People spend 70 percent of their time communicating. Every person can benefit from mastering this process through better understanding of others ideas and opinions. Having the ability to allow communication to flow is positive as it opens the door for personal and business relationships. Communication requires more than one other person. There are several different ways to communicate. Verbal is the most used form, people talk to each other to relay messages, instructions, learn, teach and to make conversation with one......

Words: 1070 - Pages: 5


...Barriers to Effective Communication Paper Interpersonal Communication Communication is a process used to relay information from one person to another. Some communication methods include; written and oral, verbal and nonverbal. Communication can be misunderstood if one does not understand the message or is cannot actively listen. Formal and informal communication can have barriers that can affect the messages one is trying to communicate properly. Communication is a process that involves two or more people exchanging information effectively however, this process can be interrupted and the message can be misunderstood or not received (Wallace, 2009). The first step that occurs within the communication process is the formation of a thought or idea. A person comes up with a thought or idea that one would like to share with another person or group. This thought or idea sometimes can be thought of as information that should be left unsaid or it can be important information that one should share immediately. However, communication is started with the transmission of that idea to another person (Wallace, 2009). Sending the idea or thought to a person can be completed in different mediums. A person can send a message through to another person: orally, written or by actions (Wallace, 2009). A person can call someone on the phone or talk to someone in person. Within the criminal justice field a general way of communication is through two way radios. Today a......

Words: 356 - Pages: 2

It Barriers

...Social Media Barriers Kevin Robinson ITT Technical Institute Social Media Barriers After during research on social media there is several websites that talks about social media barriers whether it is talking about using social media for networking for jobs or to the simple chat room social media. In today’s society without social media people consider you to be an odd ball person, especially when you tell people you do not have a face book page. Today’s society is control by social media. With that being said everything has it’s up and downs. When using social media there are barriers to operating it. Like for instant, when you make a mistake offline, a few will know but when you make a mistake in front of hundreds or thousands of you online audience, most of them will know. Social media can have a negative influence on worker productivity. Employees may waste valuable time using social media channels such as Facebook and Twitter. They can also use social media to attack the company’s reputation. 5. When social media is used excessively or in the wrong way, it could have serious detrimental outcomes on both mental and even physical health of individuals. In this next paragraph I have research some companies online that has been very successful with social media. The first company is Martell Home Builders. Martell Home Builders is an Atlantic Canadian custom homebuilder. In the past, Martell relied heavily on realtors to keep their business moving forward. However, once...

Words: 476 - Pages: 2

Barriers to Communication

... Managerial Communication | Essay- Barriers To Communication | Barriers To Communication Communication is the process of transmitting information. The information can be transferred through the exchange of ideas, feelings, intentions, attitude, exceptions, perceptions or commands. The communication is done with the intention to deliver the message to the receiver. The communication involves a thought process. There are many a times at the time of the communicating barriers may occur and this may lead to miscommunication. The miscommunication can originate at the three levels: at the level of the transmitter, of the medium or the receiver. Anything that obstructs the free flow of communication is called a noise. The noise is the major barrier seen at the time of the communication. In the organization also the barriers may do or often occur. The barriers to communication are the difficulties involved in the process of communication which distort the message being properly understand by the reciever. There are various types of barriers which are being faced at the time of the communication: i. Physical Barriers ii. Psychological Barriers iii. Language Barriers iv. Semantic Barriers v. Organizational Structure Barrier vi. Cross-Cultural Barrier vii. Overcoming Barriers PHYSICAL BARRIER * Physical barriers are often occurred due to the nature of the environment. Thus, for example, the natural barrier which exists, if staff are located......

Words: 2204 - Pages: 9

Marketing Barriers

...EVALUATION OF MARKETING AND FINANCIAL BARRIERS FOR THE MANUFACTURERS OF TARGETED ENERGY EFFICIENCT PRODUCTS INTRODUCTION This report addresses the barrier that manufacturers are often distrustful of standards and labels, and their objections can delay ES&L efforts or result in weakening of standards. It is a proven fact that this manufacturer-related barrier is generic across the region, but must be dealt with in the context of each national economic and cultural setting. Most Asian countries regard ES&L programs as cost-effective ways to realize their energy efficiency goals, since they provide substantial electricity peak demand reduction and energy savings with attractive cost/benefit ratios. Such programs have proven to be effective for mitigating climate change in all countries in which they have been implemented. However, they are hindered by certain persistent barriers, which can be broadly classified into the following categories: Policy/regulatory; Institutional; Technical; Information and awareness; Market; and, Financial. To promote energy-efficiency improvements, action may be required at one or more levels -- from the lowest level of the consumer (residential, commercial, industrial, etc.) through the highest level of global agencies. But, barriers to the implementation of energy-efficiency improvements exist or can arise at all these levels. At the level of energy consumers, the barriers to energy-efficiency improvements are due to the ignorant...

Words: 3444 - Pages: 14

Language Barriers

...Running Head: Overcoming Language Barriers in NC Pre-K Classrooms How to Overcome Language Barriers in NC Pre-K Classrooms FCS 711- Research and Inquiry in Family and Consumer Science Dr. Rosa Purcell Meisha Conrad April 28, 2014 Introduction Being a teacher at a Head Start/ Early Head Start program I have experienced the language barriers between teachers and students from different ethnic groups. I can say it is not easy when you and your students cannot communicate. Dealing with the situation makes you question yourself and how you can fix the language barriers in your own classroom and also the school. What can teachers do to overcome the language barrier in our classrooms with our Latino children? What are some activities, lessons, games, and etc., that we can do to make a connection and also help them learn? There are many ways I think we can put a stop to the language barriers in school. We may not be able to completely fix the problem but there are ways and things we can do to make our Latino children and parents feel welcome and comfortable when they walk into the schools. Communication is an important part of teaching because the children have to be able to understand the message that the teacher is trying to convey. Children also have to be able to communicate with each other. There are a number of factors in the classroom and......

Words: 2910 - Pages: 12

Communication Barriers

...Communication Barriers - Presentation Transcript - Introduction Communication is the process by which the source transmit any messages, ideas, information to the receiver through a medium. Barriers of communication are the hindrances or difficulties involved in the process of communication which distort the message from being properly understood by the receiver. Types of barriers Barriers ?Semantic ?Organisation Barriers ?Psychological Barriers ?Other Barriers Semantic Barriers Lack of common language ? ? Poor vocabulary ? Use of jargons ? Poor grammar, punctuation ? Round about verbiage ? Lack of clarity in the message Organizational Barriers Complexity in organizational structure ? ? Status & positions ? Policies, rules & regulations ? Wrong choice of medium ? Communication overload ? Fear of superiors Psychological Barriers Attitudes & Values ? ? Difference in Perceptions ? Past Experiences ? Source Incredibility ? Abstraction ? Filtration ? Resistance to Change Other Barriers Cultural Difference ? ? Distance & Time ? Technical Problems ? Fear ? Poor Communication Skills ? Insufficient Adjustment Periods Ways to overcome barriers Sharpening communication skills ? Use simple language ? Being receptive to changes ? Improving listening skills ? Avoid Jargons ? Open-mindedness ? Avoid prejudice ? Message should be clear and brief ? Contd.. Avoid fear ? ? Build credibility ? Understanding receiver ? Selection of proper channel ? Develop emotional stability ?......

Words: 438 - Pages: 2


...Critical thinking helps thinkers to act instead of reacting. Reacting results in hasty decisions that are not always well thought-out. Quick decisions can lead to error or cause more problems. By evaluating decisions a thinker is learning what works and what does not work. Critical thinking can be affected by barriers: internal and external. Family, an external barrier, helped me in a positive way to develop my critical thinking skills. According to Critical Thinking in Everyday Life, family emphasize the benefits of evaluating the reliability of information and questioning the credibility of the people who deliver it. This is true because during our informative years it is family who teaches right from wrong and encourages you to ask questions, feeding your curiosity. The way that I deal with family as being a barrier is I play the never ending question game with them. This allows me to explore different options and avenues instead of accepting what I’m being told, especially by my parents and grandparents. There are so many emotions that we have as individuals that negatively or positively influence our critical thinking. Letting emotions take the place of critical thinking and evidence that could convince others can undermine an argument (Cottrell, 2005, p.11). For instance, your opinion about the death penalty may strongly differ from someone who supports it, you might let your feelings about the issue cloud your judgment about any information/evidence that may......

Words: 357 - Pages: 2

Barriers to Change

...Weber Overcoming Barriers In Evidence-Based Practice University of Louisiana at Lafayette Overcoming Barriers in Evidence-Based Practice All healthcare organizations will experience some kind of change over time. When it comes to using evidence- based practice within a healthcare system, deciding on what to implement is the easy part. The hard part is implementing the practice and making it stick. There are many barriers for why implementing EBP is not easily attainable by nurses. Some of these barriers include, "lack of time, lack of value placed on research in practice, lack of knowledge about EBP, lack of technical skills to find evidence, lack of resource to access evidence, lack of ability to read research, resistance to change, and lack of organizational support for EBP” (Schmidt & Brown, 2015, p. 10-11). Personal Barriers A barrier that I can personally relate to is the resistance to change barrier. While orienting to a new job in labor and delivery, I was paired with a preceptor who was a far more experienced nurse than I was. She taught me the ins and outs of labor and delivery, as well as, explained to me why things are done the way they are done. Since she started as a labor and delivery nurse, there has been more research and more evidence-based practice strategies that have come out. My preceptor was resistant to these practices. She felt like there was no reason she should change the way she did certain things. Because she was resistant to change, I felt......

Words: 744 - Pages: 3

Barriers to Communication

...Barriers to Effective Communication Encoding Barrier 1. Lack of Sensitivity to Receiver. A breakdown in communication may result when a message is not adapted to its receiver. Recognizing the receiver’s needs, status, knowledge of the subject, and language skills assists the sender in preparing a successful message. If a customer is angry, for example, an effective response may be just to listen to the person vent for awhile. 2. Lack of Basic Communication Skills. The receiver is less likely to understand the message if the sender has trouble choosing the precise words needed and arranging those words in a grammatically-correct sentence. 3. Insufficient Knowledge of the Subject. If the sender lacks specific information about something, the receiver will likely receive an unclear or mixed message. Have you shopped for an item such as a computer, and experienced how some salespeople can explain complicated terms and ideas in a simple way? Others cannot. 4. Information Overload. If you receive a message with too much information, you may tend to put up a barrier because the amount of information is coming so fast that you may have difficulty comfortably interpreting that information. If you are selling an item with twenty-five terrific features, pick two or three important features to emphasize instead of overwhelming your receiver (ho-hum) with an information avalanche. 5. Emotional Interference. An emotional individual may not be able to communicate well. If someone is......

Words: 1214 - Pages: 5