Assignment 1: Fundamentals of Effective Communication in the Workplace

In: Business and Management

Submitted By luism1993
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Assignment 1: Fundamentals of Effective Communication in the Workplace
Name: Luis Marquez
Professor: Fred Brandt Date: 11/6/2015 Course Title: BUS 100

Effective communication skills are essential in the workplace. Some businesses invest in training their employees on how to effectively communicate, because effective communication skills go beyond conversations. Employees must know how to express business issues effectively when writing reports and emails. Understanding the benefits of effective communication helps businesses to develop a workforce that is able to communicate effectively with coworkers, customers, and suppliers and increase productivity.

Working in retail communication skills have to be a top priority, while working in management, I have to make sure that I can relay everything with my team. I get information from the corporate chain above me, and then I must relay this on to my employees under me, if this information isn’t transmitted properly then our business can’t thrive. During the holiday season we have a lot of procedures and a new set of rules that we must follow as a whole. Now being a manager it is my job to be sure each and every employee goes over the information sent to me. New procedures included certain items can only be sold in limited quantities per customer, we can only load a certain amount of money on a gift card per transaction, as well as new scams and shifty things to look out for. Working in retail you can get a lot of people attempting fraud.
I knew the communication between my employees and I was effective because they took to the information well. Everyone understood our new procedures, and effectively applied it to our crazy holiday rushes. We had one customer try to load $500 onto 3 gift cards, which is above our limit, now one of my employees was ready to just load it all, but then remembered our meeting…...

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