Premium Essay

An Essay on the Changing Role of the Human Resource Department.

In: Business and Management

Submitted By humayun0074
Words 28042
Pages 113
The impact of information technology on the HR function transformation

By Yu Long 0123404

Graduation Committee: First supervisor: Dr. T. Bondarouk Course coordinator: Pro. Dr. J. K. Looise

Master Thesis, Business Administration HRM University of Twente March, 2009

This master thesis concludes my life as a student, which is performed under the supervision of Twente University in the Netherlands. The research is the terminal of the program Human Resource Management. Doing this research not only improves my skill on literature searching, information analysis, but helps me to gain more profound knowledge about e-HR. During the research, I have got great support from several persons, and now, here is the opportunity to thank them. At first, I give special thanks to Jiajie Li, my boyfriend. He accompanies with me during the whole research period. Besides dealing with my impatient and anxious attitude, he also put great effort on improving my thesis. His optimistic and serious attitude influences me, and makes me continue the research with better and better results every time. His support is very meaningful for my research period. Secondly, I would like to thank Ms. Tanya Bondarouk, and Prof. Jan Kees Looise for their excellent support, feedback and guidance. Both of them give me fruitful advice on how to improve my work. And they always give me timely feedback on my work, which encourages and makes me belief that I can hand in a satisfactory report under the effort. At last, I would like to thank my family and friends for supporting me not only during this research period, but also throughout my life, my study and everything I undertake. Yu Long Den Haag, March 2009


Management Summary
Information technology is expected to improve the performance of Human Resource Management (HRM) by shifting its focus from administration or personnel…...

Similar Documents

Premium Essay

Human Resource Department Role in Healthcare

...Human Resource Department Role in HealthCare Alysha M. Rivera HCS/341 August 20, 2012 Teletha Leonard Let’s start by explaining what the human resource department/management role is any organization. The human resource department employees, handles organizational developments, motivates employees, trains existing and new hires, performance management, communication, benefits, wellness and safety. When it comes to the human resource department in the healthcare industry they handle some of the same things. The differences is that the human resource when it comes to healthcare is more complex in health care the HR department role is physician and nurse recruitment, personnel management, training and performance monitoring, counseling, state and federal regulation education, workplace safety and sanitation, claim handling and labor mediation. Human resource management role in the healthcare industry is to improve quality and satisfaction of the patients in their organization those are their primary goal. Also when working for a human resource department in the healthcare industry HR has to deal with many different departments and helping each reach their goals. In recruiting and selecting an individual for a position in the healthcare industry the human resource management team must select carefully. HR has to make sure to hire the most qualified individual for the position because to hire a person that is under qualified can lead to a big liability issue for......

Words: 760 - Pages: 4

Premium Essay

Importance of Human Resource Department

...The importance of the Human Resource Department by Ng Hui Chen, GSM Employee is one of the most important assets of a company as they have significant influential power to the success of a company. Therefore, effective and efficient human resource management is crucial to every organization. However, the emergence of the centralized Human Resource Department (HRD) has created conflicts on whether the responsibility of human resource management should lie on line managers or HRD. The debate about the roles of line managers and centralized HRD in human resource management has been ongoing since couple of years ago (Hutchinson and Purcell, 2003). In my opinion, HRD remains as one of the important role within an organization despite the need for all line managers to adopt certain functions of human resources. Human resources management functions the best when the line managers and centralized HRD work hand in hands. The rationale of this idea will be discussed in the later part of this article. First of all, we should take a look of the core functions of human resource management irrespective of whether it is the responsibility of HRD or line managers. Generally, human resource management can be classified into three main functions: i) Recruiting In this stage, the major task is to recruit and select the best talents with necessary knowledge and skills to assist the company to achieve its goals. HR practitioner should perform thorough job analysis in order to gain......

Words: 1946 - Pages: 8

Premium Essay

Human Resource Management Roles

...Human Resources Management Roles Barbara Ratcliff HCS/341 January 21. 2013 Gregory Kennedy Human Resources Management Roles The Human Resources Department is one of the most important departments in any organization. The Human Resources Department plays a major role in making an organization successful. The organization depends heavily on the Human Resources Department to hire the right people for the job, managing those people ensuring that they perform properly and to reach the goals set for the organization. The first role that the Human Resources Department has is to hire the staff needed to fill the positions available. This is not an easy job you have to attracted the applicants, interview them and find out if they are properly qualified for the position that they are applying for. If the applicant is qualified and seems like a good fit to the organization then the Human Resources Department hires them. The second role of the Human Resources Department is to then manage those people hired to make sure that the employee is keeping up their performance. The third role of the Human Resources Department is to set the day to day goals of the organization and also set the goals for the future interests of the organization. Then you add in the role of managing the line staff and making sure to keep performance at its highest to ensure that the goals are always being met. There are many other factors that the Human Resources Department also has to deal with such as a......

Words: 643 - Pages: 3

Premium Essay

Row in Human Resource Department

...The Human Resources Department plays a big role for Riordan Manufacturing. The HR Department helps manage the daily operation for the company. Stakeholder can affect or be affected by the company’s actions as a whole. People who will be affected by the action and can influence it but are not directly involved with doing the work are stakeholders. Riordan Manufacturing in the virtual intranet site needs to improve the company-related information. Riordan Manufacturing works with a system called Human Resources Information System (HRIS). The company has been using this system since 1992 and was used as part of many financial packages. The system has been working successfully and been very reliable. But on the other hand their personal information has been restricted by the programs of data. The HRIS keeps track of employee information like: Personal information (name, address, birth data, etc.). Pay rate (Salary/Hourly), and Hire date. Riordan Manufacturing needs to update the Human Resource Department; HR needs to give classes on basic computer technology to their personal department. The business system needs to be installed that will track the information of the employees and collect the data, and also be able to send any new changes in the personal’s file to HR by alerts. The new system will keep track of new information affecting the hiring and firing of the company’s operations. HR should create specialist positions to data entry the information of any employee when they...

Words: 315 - Pages: 2

Premium Essay

Human Resource Department

...have learned the Human Resources Department is a very vital part of any company. The Human Resources Representatives act as the face of HR for the company. They are responsible for ensuring all policies and procedures are up to date and legally compliant. They responsible for providing data such as staff turnover, references, cost per hire, training and hours per person. They have to be update to date on all of the Federal and State employment laws. Provide day to day advise to all managers on all human resource issues. They must be able to deal with any performance issues in a legally and compliant and professional way. They must maintain a successful plan for all departments. They must review all staff salaries and make sure the company is compliant with the equal pay laws. This department is responsible for ensuring the business succeeds and the employees are paid competitive benefits and salaries. They must provide training needs analysis and design and implement the training plan to the entire company. Employment laws apply differently depending on the size and employees of a company. Every state has their own right to work laws. These laws will have to be researched by the Human Resource Representatives in each state they are dealing with. The Human Resource Representative is responsible for background checks, interviewing, and making sure the most qualified person is hired for the job. The information I have learned will help me understand my role and......

Words: 356 - Pages: 2

Premium Essay

The Changing Role of Human Resources Management

...The Changing Role of Human Resources Management According to Hollenbeck, Gerhart, and Wright, human resources management are “the policies, practices, and systems that influence employees’ behavior, attitudes, and performance” (2007, p. 2). The role of human resources management within businesses has been evolving since the 1950s. These changes have brought about a significant increase in competition along with the awareness that human resource management must play a larger part of the strategic role within every company (Tyson and Fell, 1995). The following paragraphs will discuss the changes that have taken place in human resources management due to transformations and trends in globalization technology, diversity, e-business, and ethics. Affects of Globalization, Technology, and E-Business Businesses around the world have not been able to escape the process of globalization and technology. This process has forced many businesses to turn to international markets to remain competitive. This means many new objectives for the human resources department. For example, the outsourcing of labor, training new employees globally, the possibility of new positions, and the creation of new global policies. However, along with these new objectives comes new challenges, such as trying to create a consistent corporate culture, creating a multicultural human resources team, and the “potentially complicated responsibilities of multiple-currency payroll, multi-country dispersion,...

Words: 842 - Pages: 4

Premium Essay

The Roles of Human Resource Management

...The Roles of Human Resources Brandy Feagle University of Phoenix HCS/341 Frank Davis June 07, 2011 THE ROLES OF HUMAN RESOURCES Companies and organizations across the globe utilize Human Resource Managers (HRM). Businesses that pertain to the health care industry also utilize HRM’s. The Human Resource Department for an organization may be portrayed as the back bone of the company or business by its employees and staff. The Human Resources Department is responsible for several tasks involving public relations, employee relations, employee recruitment, employee pay wages, employee hours, and multiple administrative tasks. Motivating staff may also play an important role in HR Departments globally. Tasks or assignments do not differ too much from other businesses that do not pertain to the health care industry. Differentiating between health care regulations, ethics, morals, and values is an important trait to understand when deciphering management in the health care industry or management in a normal business setting. Human Resource Managers in any company must be able to multitask. The management of human resources is of crucial importance in enabling the delivery of efficient and effective services (McHugh, 2007). HRM’s analyze the factors regarding the business or corporation and relay findings to the public. In the health care field, this is an important asset to the business, staff, and the public. Public awareness allows understanding of the problem or issue......

Words: 985 - Pages: 4

Premium Essay

Role of Human Resources

...Running Head: HUMAN RESOURCES 1 Role of Human Resources Department Dawn Burnette University of Phoenix Student Running Head: HUMAN RESOURCES 2 The Human Resources department (HR) has several different roles and duties to fulfill for the entire organization. They focus on meeting the needs of all employees and ensure they work environment is safe for them at all times. In order to be able to understand fully what the purpose of the HR department is, we must first take a look at the tasks they perform. Recruiting is one of the tasks which Hr is responsible for. HR must prepare the job description, and then describe what type of person they are looking for in order to fill the position. Next they must advertise this position and determine whether or not this position is going to be internal or external. Once applications have been received for this position, Hr must them review all of them to determine who is most qualified for the position. Payroll is another task HR must take care of. HR must make sure each employee gets the correct wages based on the amount of time they put in. The pay rate is determined either by a flat rate, hourly rate, overtime rate, or price rate. All of these are important to both HR and the employee. Both parties need to keep up with the time put in so that their pay is correct for the pay period. Mistakes can be made, but can be easily fixed if all work together to find out where the problem is. Human Resources......

Words: 399 - Pages: 2

Premium Essay

Roles Function in Human Resources Department

...Role Function in Human Resources Department The human resources department main objective is to bring out the best in his employees and contributing to the success of the company. The department is responsible for hiring members of the staff and keeping them in the position once it has been filled. Individual management entails helping employees identify his strength and weaknesses, correct their shortcoming, and make their best contribution to the enterprise One of the roles of the human resources department is recruitment. Recruitment will allow the company to find the right person who will fit in with the company. The company can conduct education and psychological measurements. By making sure the applicant has the right attitude and has what the company is looking for will be a big benefit (Bhagria, 2010). Keeping the employees motivated is something that human resources will want to do for them. Offering incentives to those that exceed expectation is a good thing for the company. This will allow persons who are following behind to want to improve as to reach the goal to receive the incentives as well. Human resources department has been taken for granted for a long time. Many people are unaware for all the human resources (HR) can offer. Today human resources department are looking to be proactive by looking ahead and seeing what it will take to get the company to the next level. In the past human resources department only responded to problems as they came up......

Words: 446 - Pages: 2

Premium Essay

Human Resources Roles

...Human Resources Roles The Human Resources Department has many roles and responsibilities. The most vital role is that of managing the human resources, otherwise known as the employees of an organization. The main function of the Human Resources Department is to ensure that all the needs of the employees are met and that the employees are working in a safe and healthy environment. To understand better the roles of the Human Resources Department, this student will discuss the different tasks carried out by the Human Resources Department. These tasks include recruiting prospective employees, selecting the best person for the position, training employees, and calculating wages to pay the employees. Recruiting Prospective Employees One responsibility the Human Resources Department has is to recruit potential applicants. The recruitment process requires the Human Resources Department to create a job description. This job description will list the summary of the position available such as the title of the position, location of the position, the work schedule of the position, whether it is fulltime, part-time, or temporary. The job description also describes the key requirements of the position and the qualifications the applicant must possess. Some job descriptions also list any company benefits to the employees. The Human Resources Department also decides the most appropriate way to advertise the positions available. These avenues may include radio, newspaper, or even the......

Words: 676 - Pages: 3

Premium Essay

Ideal Human Resources Department

... Ideal HR Department 1. Introduction The role of the human resources (HR) department can play a significant role in the success and achievements of an organization. The department, which has evolved from the personnel department where the main tasks were the functional management of hiring and firing, to one which can have a significant impact on the organization as a whole, including culture, strategy development and motivation. In the modern environment the HR department may be able to make the firm a "great place to work". Many firms that are acknowledged for their good employee cultures, such as Google and Gore &Associates, place a high level of reliance in the development and maintenance of the employment relationships, with significant input from the HR department and HR strategies. Firms may wish to emulate the strategies which have been so successful, who would not want to have the same level of innovations as Google, or the same level of employee loyalty and commitment seen at Gore? To undertake strategies that will transform a workplace into a great place to work may start by looking at the HR department to determine how the idea HR department would operate and the type of strategies they may use to impact in the corporate culture and practices to make the change. The aim of this paper is to look at the ideal HR department, considering what elements need to be in place and the type of strategies they would pursue and support. The first consideration......

Words: 4515 - Pages: 19

Premium Essay

Human Resource Roles

...Human Resource Roles and Responsibilities Human resource roles and responsibilities are changing because business trends are changing. Technology, e-business, ethics, and globalization are changing the way companies do business and therefore, the human resource management need to make changes to keep up with the new trends. Globalization and Technology During the past century companies have made changes to the way human resource department’s run. Many companies created jobs overseas, which slowed down the hiring in the United States (Noe, R., Hollenbeck, J., Gerhart, B. & Wright, P., 2004). Companies are finding to survive they must compete in international markets and fend off their competitors. Companies are also outsourcing and offshoring the workload in order to compete and pay employees lower pay. Technology is constantly advancing forward. In today’s business world technology is changing rapidly and human resource department find they need to move with it. These days few companies use paper for job applications now businesses rely on the internet which combines data from several sources into a single site. Shared service centers consolidate different human resource functions into a single location (Noe, et al, 2004). Diversity and E-Business Diversity in the U.S. labor force is growing in racial, ethnic, and gender terms. Many U.S. companies have already committed themselves to ensuring they recognize the diversity of their internal labor force and use it to......

Words: 591 - Pages: 3

Premium Essay

The Role of Human Resources

...The Human Resource department is an integral part of any organization and their roles have changed in many different ways over the years. No longer are they considered only the aspect of the company that handles all of the hiring and firing of personnel, they are now deeply rooted in the overall goal of the firm and its employees. Today I will discuss important roles of human resources (with personal examples), I will discuss how the HR department represents the employees and the firm itself, I will also discuss how the HR role has changed over the years and how it will change even more in the future. First I will discuss the most important roles of the HR department. Personnel development and growth should be the primary focus for the HR department. This will allow the employees to always understand there are chances for advancement and new opportunities. Developing your personnel involves delegating and empowering them to perform tasks on their own. “Empowerment means that the management team of a business shares some of its authority and responsibilities with team members.” (Keefe, 2010) Another way to ensure your personnel are progressing is to provide training opportunities for them within the company. This also gives them “job and career enhancing skills” (Heathfield 2010) which will allow them to grow and gain motivation. Another way to grow your employees is by ensuring there is a good mix of employees within the company. Diversification allows individuals to......

Words: 1655 - Pages: 7

Premium Essay

Human Resource Management Roles

...Human Resource Management Roles Human Resource Management Roles Working as a human resources manager, individuals play a significant role, which involves assisting a business attain supreme profits on its investment in employees. As a human resource manager, one should know that the nature of establishment is fluctuating, and the human resources job functions need to be adjusted. Companies are stirring to new styles of work, such as improved virtual communication with telecommuting employees. The individual’s job is to mention modifications to human resources structures and performs to suit the changing staff (Boldizzoni & Quaratino, 2011). Recruiting Employees One of the many functions of a human resources department is to recruit staff members (Welch & Welch, 2012). Hiring the correct individuals and placing them in the right positions for their capabilities and skills is vital to the achievement and effectiveness of any business (Gómez-Mejía, Balkin, & Cardy, 2010). The human resources department demonstrates a role in this course, as it recruits and interviews potential workers and manages many skills or mental tests. This role can be mainly imperative in a small industry that is just starting to become used to evolving. Employee Performance Evaluations Another function of the human resources department is directing yearly performance evaluations (Welch & Welch, 2012).  They do this by providing forms that must be filled out and they......

Words: 566 - Pages: 3

Premium Essay

Roles and Functions of Human Resource Department

...Roles and functions of Human resource department Introduction The Human Resource Department deals with management of people within the organisation. There are a number of responsibilities that come with this title. First of all, the Department is responsible for hiring members of staff; this will involve attracting employees, keeping them in their positions and ensuring that they perform to expectation. Besides, the Human Resource Department also clarifies and sets day to day goals for the organisation. It is responsible for organisation of people in the entire Company and plans for future ventures and objectives involving people in the Company. (Handy, 1999) Research has shown that the human aspect of resources within an organisation contributes approximately eighty percent of the organisation’s value. This implies that if people are not managed properly, the organisation faces a serious chance of falling apart. The Human Resource Department’s main objective is to bring out the best in their employees and thus contribute to the success of the Company. These roles come with certain positive and negative aspects. However, the negative aspects can be minimised by improvements to their roles and functions. These issues shall be examined in detail in the subsequent sections of the essay with reference to case examples of businesses in current operation. Positive aspects of Roles and Functions of the Human Resource Department Recruitment of Employees This is one of the...

Words: 2631 - Pages: 11