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A Critical Appraisal of Motivational Practices

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A Critical Appraisal of the Motivational Practices employed within the NLS environment.

1.2 Organizational Background
The NLS organization can be considered a large statutory authority that provides information services within the context of education.

1.2.1 Problem Definition
Several factors currently affect the NLS employee at the individual level that impact on his or her performance as a service provider. Motivation is as crucial to NLS employees as to any other. There is an inherent problem of low motivation among the staff of the NLS that is reflected in below average employee productivity, high rates of absenteeism and turnover, low morale and an unwillingness to give extra effort. Thus, it is important to understand the fundamental needs and desires of NLS employees which can be manipulated and stimulated to achieve positive motivation. As argued by Almer, Higgs and Hooks (2005), there are factors other than pay that motivate individuals to work in organisations.

1.2.2 Research Question
To what extent do motivational strategies affect organisational efficiency at the NLS and what approaches can be undertaken to improve them in the future.

1.3 Methodology
This paper will attempt to identify key factors of motivation for NLS employees and proffer an explanation of how to adequately motivate them to contribute an optimal effort to the organisation’s objectives.
This will be accomplished by the use of secondary data, academic literature and the application of relevant content and process theories. 2.0 DISCUSSION AND ANALYSIS
2.1 Motivation and Employee Needs
2.1.1 Theoretical Framework
F.W. Taylor believed in economic needs motivation, or put simply, what workers wanted from their employer more than anything else was higher wages. This is too simplistic a view as there are many intrinsic and extrinsic…...

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